Mixcloud is a well-known music streaming platform; which allows users to listen to a variety of radio shows, podcasts, and DJ mixes. These are all created and uploaded by Mixcloud users. The platform is a great place for exploring and creating music mixes, and it’s an alternative to downloading songs with Soundcloud, which is a more popular choice for individual artists.
However, the Mixcloud app can fail to function properly at times. Here are some ways in which you can solve those issues.
Mixcloud app not working? – What to do
There are a few common factors that could be keeping the Mixcloud app from working correctly. This is largely down to the quality of internet connection you’re maintaining on your device, though it can also be server related too.
Here, we’ll look in more detail at some of those factors, along with their respective solutions. Then, you can return to streaming your favourite DJ mixes or podcasts.
Internet Issues
Mixcloud requires a working internet connection to work.
Check that your internet is working, by using something that requires the internet – e.g. a YouTube video. If it doesn’t work, then there’s probably something wrong with your internet connection.
Try disconnecting and reconnecting to your network on your device, and try using the internet again.
If it still doesn’t work, try turning your router on and off again. Make sure to leave a few seconds before rebooting the router, as this allows it to reset properly.
If the issue persists, then you can check if there are any problems with your internet provider by going on https://downdetector.co.uk/ and searching for your broadband.
Click on your broadband to see their recent outage reports. If there’s a high amount of reports, then there your internet broadband is having problems. These should be solved within a few days. Try waiting a day or so before using the Mixcloud app again.
Server Issues
Make sure the issue lies in the Mixcloud app rather than Mixcloud’s servers. You can find out whether this is the case by going on https://www.isitdownrightnow.com/mixcloud.com.html to check Mixcloud’s server status.
If the server status is ‘up’, it means the server is not down at the moment.
Restart Device
Mixcloud may not be working due to an issue with your device. Try restarting your device, and using the app again.
For Apple users:
Hold down the lock button on the right side of your phone until the option to ‘power off’ appears on the screen. Slide the switch to shut down your phone.
Then, after about 10 seconds, hold the lock button until the apple logo appears on the screen to start your phone again.
For Android users:
Hold down the lock button on the right side of your phone until the option to restart your phone appears on the screen. Press ‘restart’ to restart your phone.
Update Device
Mixcloud may not be working due to your device using outdated drivers or systems. Check for updates and download any that are available. Then, after updating your device, try using the app again.
For Apple users:
Go to Settings>General>Software Update. If there’s an available update to download, press ‘download and install’ to update your phone.
For Android users:
Go to Settings > Software Update > Download and Install, to check for updates. If there’s an available update, download it to update your phone.
Update App
Mixcloud may not be working because you have an outdated version of the app. Try checking to see if your app needs updating, and update the app if it does.
For Apple users:
Go to the app store, pressing on your profile picture, and pressing ‘purchased’. This will show you a list of all the apps you’ve downloaded. Find the Mixcloud app and see if there’s an update option for it. If there is, press on it to update the app.
For Android users:
Go to the play store, and press on your profile icon. Then, press manage apps and devices to show a list of all your apps.
Press updates available to see if there are any updates for your apps. If there’s an update available for the Mixcloud app, press the update option for it to update the app.
Reinstall App
If none of the solutions above made your app work again, try uninstalling and reinstalling Mixcloud. Then, try using the app again.
For Apple users:
Press and hold the Mixcloud app icon on your home screen. This should make a list of options appear. Press ‘remove app’ to uninstall the app.
This will cause another set of options to appear. Press ‘delete app’ to confirm the uninstallation.
A final set of options will then appear. Press ‘delete’ to start the uninstallation.
Finally, go on the app store, press on your profile picture, and press purchased to see a list of all the apps you’ve ever downloaded. Find the Mixcloud app and press on the cloud icon to reinstall the app.
For Android users:
Press and hold the Mixcloud app to make a row of options appear. Press the uninstall option, which will make a notice appear.
Press ‘ok’ to confirm the uninstallation.
Finally, go to the play store store and search ‘mixcloud’ in the search bar. This should show the Mixcloud app as the first search result. Press the ‘install’ option to reinstall the app.
Contact Customer Support
If none of these solutions worked, then try contacting Mixcloud’s customer support.
Go to https://help.mixcloud.com/hc/en-us/requests/new to find their request form. Fill it in to send your query to the support team.
Conclusion
To conclude, there’s a few factors that could be stopping the Mixcloud app to from functioning properly. If it’s due to an uncontrollable factor, such as the internet, try waiting a day or so before using the app again. These issues shouldn’t persist for long.
However, if the app is failing to work due to a more personal reason, such as an issue with your device, it’s best seek out specialised help. Contact Mixcloud’s customer support, and I’m sure they’ll get your app working again soon.
