Amazon Music app not working? Fix it now

Amazon Music is a music streaming platform for consumers to gain access to music from the online music store which includes over 75 million songs and playlists. Each plan has different limitations in terms of services that you can stream, with Amazon Unlimited being the most comprehensive. Prime Music can be accessed as part of an Amazon Prime membership that includes up to 2 million songs at no extra subscription cost.

This includes extra features such as ad-free listening. Alternatively, Amazon music can be used as a free service. In 2021 in Amazon music was used by 48.3 million people in the United States alone, but like the Amazon Video app, it can have issues. So what happens when your app isn’t working? How do you fix it? Here we look at some common issues and quick fixes to get you back into your playlists.

Amazon Music app not working?

When the Amazon music app is failing to load, or you encounter any problem the first thing you should do is ensure that you have updated to the latest version for the app. Anytime there is a problem with an app on your phone or device this should be your first port of call. I will list how to update the Amazon Music app to demonstrate this process, but it should be noted that you can use this process for any app you have downloaded to your phone.


So it is best if you remember how to do this to save time at this stage in the future. On an android device to update the music app follow the simple steps below:

  1. Go to Playstore.
  2. Select your account icon in the top right-hand corner.
  3. In the drop-down select ‘Manage Apps and Device.’
  4. Under ‘Updates Available’ it will state how many apps you need to update.
  5. Select the ‘Updates Available’ option.
  6. Find ‘Amazon Music’ in the list.
  7. Select Update.

To update on iPhone;

  1. Open the App Store.
  2. Tap your profile icon at the top of the screen.
  3. Then scroll to see if any impending updates are waiting and release notes about the software.
  4. Tap ‘Update’ next to the Amazon Music app.

How can I force stop the Amazon Music app when it stops responding?

If the Amazon Music app is glitching out and just won’t respond, the best thing you can do is to ‘Force Stop’ the app and restart it. The reason you ‘Force Stop’ an app when it is not responding is because it immediately kills the running instance and means the app will no longer try to access the cache files associated with the app it is trying to boot.

This usually solves the problem if the app is playing up and won’t load. To do this on Android and iOS follow the steps below;

For Android;

  1. Open ‘Settings’ on your phone or device.
  2. Go to ‘Apps.’
  3. Click the ‘Amazon Music’ app.
  4. Select ‘Force Stop’ in the bottom right-hand corner.
  5. You will get a warning message, click okay to continue then reload the app.

iOS Force Stop, this is different depending on what phone you have;

  1. Double-tap the ‘Home’ button and a multitasking apps screen will appear.
  2. Swipe up on the Amazon Music app to remove it. This also prevents the app from continuing to run in the background.
  3. Tap the ‘Home’ button again, once, to go back to your normal screen.
  4. Restart your device.
  5. Open the Amazon Music App again.

How do I clear cache files?

Cache files are temporary files and scripts that are stored on your computer or device that help to reduce loading times of frequently visited sites and apps. They are saved in a folder but you don’t require the data in these folders to run something. As such, it is safe to delete them because they can become corrupted and interfere with the running of something you are trying to use. To clear cache files for Android you should take the following steps:

  1. Open the Amazon Music app.
  2. Go to the ‘Settings’ icon in the top right-hand corner.
  3. Choose ‘ Music Settings’ from the list that appears.
  4. Go to ‘Storage.’
  5. Select ‘Clear Cache’.


When your Amazon Music app stops working we have supplied several quick fixes to the most common issues users have in this article. Over time this will become second nature when dealing with problems that you may occur with using not just Amazon Music but most any app.

Generally, the Amazon Music app has very few problems but like with all technology on occasion we need a helping hand to get it back on track, hopefully, you have found what you need here to get back to listening to your favourite artists, podcasts and playlists. Happy listening.

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