Discord is a well-known platform for communication. You can use Discord to message other users in text channels, or voice-call them in voice channels.
In addition to these basic features, you can also share media, share files, screen-share, set statuses, and much more.
When voice-calling in Discord, various audio issues can occur – a common one is Discord hearing your game audio. Another such issue is the inability to hear other users in the call, whilst other users can hear you. In this article, we’ll go through ways in which you can fix such an issue.
Discord can’t hear other person but they can hear me – The fix
If you’re getting this error with your Discord audio, simply restarting your device and your Discord app will often fix the problem. If not, then you can usually fix Discord audio problems like this by adjusting your server settings.
It may depends on the default communication device you’ve selected too. We’re going to run through these steps in a little more detail to see if we can fix the issue.
First and foremost, you should try restarting your device to see if it fixes the audio problem. Discord may be malfunctioning due to a glitch with your device.
Restarting your device will both refresh your device’s operating system and refresh the Discord app.
To restart your device, click on the Start menu > Power Button > Restart.
Alternatively, if you’re not able to access the Start Menu, you can restart you device by pressing Ctrl + Alt + Delete.
Then, click on the power button in the bottom right corner, and select the ‘restart’ option. Once your device has restarted, go to Discord and try voice-calling again.
If restarting your device didn’t work in solving the audio issue, try just restarting the Discord app. This can also help refresh the app, and possibly solve any glitches or bugs.
To restart the Discord app, first close the app. There are a number of ways to close Discord, but the simplest is by clicking the red ‘x’ in the top right.
You can also close Discord using the Task Manager. Open the Task Manager by pressing Windows-key + X > Task Manager, and click on the Discord app. Select ‘end task’ to close the program.
Alternatively, you can use the system tray to close Discord. To access the system tray, click on the arrow icon to the right of the taskbar.
Then, locate the Discord app icon, and right-click on it. Select the ‘Quit Discord’ option to close Discord.
Once you’ve closed Discord, relaunch it by double-clicking the Discord shortcut. You could also open Discord by searching ‘discord’ in the Start Menu, and selecting the ‘open’ option.
After restarting Discord, try the voice-call feature once more to see if the audio issue has been resolved.
Check Device Settings
Discord may be experiencing audio problems due to your device’s sound settings. Try checking your output device option to make sure that it’s set to the correct device. If you’re unable to hear others in Discord, your output device may be set incorrectly.
To access your device’s sound settings, press Windows-key + I and select the ‘sound’ option.
Alternatively, you could search for ‘sound’ in the Start Menu to find the sound settings.
Near the top of the page should be the section for ‘output’. Underneath the section, find the option for ‘choose where to play sound’. Beside the option, the name of your current default output device should be displayed.
Check that the correct output device has been set as default. If you want to change the default output device, click on ‘choose where to play sound’. This should expand the option and showcase a list of your output devices. Click on an output device to set it as default.
You can also change your default output device in the advanced settings. To access these settings, scroll down on the sound settings until you find the option for ‘more sound settings’.
Click on the ‘more sound settings’ option to access the advanced settings.
You should be taken to the playback tab by default. In the playback tab, locate the output device you wish to set as default.
Then, right-click on the device and select ‘set as default device’. Once you’re finished, click the ‘apply’ option to confirm the changes. Click the ‘ok’ option to close the window.
Afterwards checking the output device, you should check that the correct input device has been set as default in the sound settings.
Check Discord Settings
Discord’s audio could be malfunctioning due to an issue with Discord’s sound settings. Check that the correct output device has been set as default in Discord. If the output device is incorrect, it could cause you to be unable to hear other people.
To access Discord’ sound settings, launch the Discord app. Then, click on the gear next to your username. It should be located in the bottom left. Navigate to the ‘Voice & Video’ tab to access the sound settings.
Near the top of the page are the options for ‘input device’ and ‘output device’. Look under the ‘output device’ section, and check whether the correct output device has been selected.
If not, you can change the output device by clicking on the drop-down menu. Select another output device to set it as default to reset voice settings back to their original mode.
Now, try voice-calling on Discord again to see if the audio problem has been resolved.
Enable Legacy Audio Subsystem
Discord’s audio problems could be the result of compatibility issues between your device and Discord’s audio subsystem.
By default, Discord has the Standard audio subsystem enabled. Try enabling the Legacy audio subsystem instead to solve the compatibility issues.
To enable the Legacy audio subsystem, open the Discord app and click on the gear icon. Select the ‘Voice & Video’ tab, and scroll until you find the section for ‘audio subsystem’.
Click on the drop-down menu under ‘audio subsystem’, and select the ‘legacy’ option. Now, try voice-calling on Discord again to see if the audio issue has been fixed.
In conclusion, you may be unable to hear others in Discord due to an issue with your output device settings.
Check that you’ve got the right output device set as default in both your device settings and Discord settings. If the issue doesn’t lie with the settings, the app may be experiencing some glitches that are affecting the audio. Try restarting your device or the app to refresh Discord.