Discord has been the go-to app for gamers to talk to each other since it’s rise to prominence over the last year. With creating and joining servers easier than ever, seamlessly changing between servers and streaming to your friends available Discord has gone leaps and bounds above its competitors, gone are the days of entering individual IP’s and host names.
Ventrilo, Mumble and Teamspeak are all things of the past for all but the most dedicated users.
For now, Discord is king. So, if that Discord app won’t open, it’s mildly infuriating… But never fear, keep your keyboards and controllers intact, take a sip of your G-fuel and relax. We have the answers to all your problems right here. Below are the solutions for both the desktop app and the mobile app.
Discord App Won’t Open – The Fix
There are a few potential causes for the issue, internet issues, processes blocking the app launching, updates and sometimes all you need is a good old fashioned off and on. Let’s have a look at what we can do…
First things first, check if it’s on your end. Head over to the discord reddit and the moderators will post there if there are any server side issues. If this is the case, then sadly the only thing to do is start a new Netflix show and try opening the app every so often. Keep checking that discord for updates just in case!
Here’s a link to the discord reddit’s newest posts so you can check if other users are having similar issues: https://www.reddit.com/r/discordapp/new/. Keep in mind that this is very rare, in the years I’ve been using discord I haven’t been interrupted this way yet.
Simple as that, how’s your internet? Discord needs an internet connection to work and as such it’s the most common problem users will have when it comes to opening the app. A very simple check here, open your browser and try loading a page, any page. Google’s my go to as it’s one of the most reliable pages on the internet.
If it is your internet do the usual checks; Did you knock your cable out? Is Wi-Fi turned on? Is the router flashing red? If all of these aren’t showing any issue, then reset your router anyway. The good old off and on is an IT technicians’ magic trick. Don’t question it, it just works.
Background process stuck
One of the more frustrating issues which can occur is that a background process is stuck. This may be the cause if you are attempting to open the app but either nothing is happening or if you get the brief loading screen and don’t get further.
Usually you would open task manager, navigate to the processes tab and check for anything related to discord then you can “end task.” We’ve found a little trick however to help speed this process along a bit.
Here’s the step by step:
Step 1: Press windows + R key
Step 2: Type “cmd.exe” and click ok
Step 3: Type “taskkill /F /IM discord.exe”
This closes all tasks associated with discord, effectively hard resetting the program and letting it open fresh with no interference.
As discord is a messaging service this will depend a lot on how many servers you are a part of and how many IM’s you’re receiving. Essentially the more you’re using Discord the bigger your cache will become and the more potential it has for errors.
Here’s a step-by-step process on how to clear the cache.
Step 1: Open your start menu and search for “%appdata%”.
Step 2: Once you’ve opened appdata find the “discord” file.
Step 3: In this file delete the “cache,” “code cache,” and “GPUcache” folders. (If you hold shift while you delete these files it will permanently delete them and you can skip the next step!)
Step 4: Finally, make sure to empty your recycle bin so the files are gone for good.
The good old-fashioned restart. The oldest trick in the book and the last resort. When in doubt and all else fails, restart the PC. A hard reset will not only remove any problematic processes from discord but any other apps which may be interfering with the program.
Connectivity issues are the main issues you will encounter with discord. This will be shown by a connecting icon either on the app’s loading screen or an error message will appear at the top of the screen with “Network connectivity limited or unavailable.”
Main things to double check when on your mobile and have connection issues:
- Airplane mode – As you can probably guess, having airplane mode on stops all signal and network connection so it’s one of the first things to check, usually indicated by an airplane icon in the top right corner of your device.
- Wifi – Two things to check here. The wifi on your device and your router. Firstly, make sure your wifi is turned on. If it is, then give it a quick off and on then try connecting again. Secondly, the router itself, check for any obvious warning lights. Just for good measure do a reset, another off and on. Easy as that.
Apps have issues all the time and one of the most common causes for these are updates. The developers push an update server side and it can cause the app to stop working properly until the update has been done by users. This is rarely something as significant as the entire app not working but is very possible.
Here’s what to do.
- Open the app store.
- Navigate to your profile, should be an icon in the top right.
- Scroll down to your list of apps and search for discord, if it’s in the to be updated section then hit that update button.
- Navigate to the Play Store home screen.
- Select My apps & games.
- Here you can select discord specifically if it needs an update or just hit update all.
Remember it’s not a bad idea to just hit the “update all” and let the phone search for potential updates on all apps. Always good to keep up to date.
Sometimes these apps have stored data that can corrupt files and cause issues with loading. Nothing to worry about however, this happens when files break, and a simple clearing of the cache removes the problem files.
Keep in mind when doing this that it will remove all saved data. Files, usernames, and accounts. A lot of this is held server side by discord however so the only hassle is a quick sign in and you’re back up and running.
Thankfully this can be done on both Android and IOS devices.
For iPhone/IOS devices it’s not very intuitive how to do this… Unfortunately, the only way to do this is to delete the app and reinstall it… This is a little annoying but it will also clear up any potential corrupt files.
For Android this can be done from the app settings.
- Navigate to settings.
- Select apps.
- Select Discord
- Select storage.
- Press the clear cache option down in the bottom right.
Phones are complex things, for the most part they work just as they’re supposed too but sometimes, it needs to be turned off and on to clear anything running in the background that might be conflicting with other apps and causing problems.
In conclusion, Discord for the most part rarely has any issues. It’s one of the more reliable apps out there but like all apps, problems happen. Most of the time the issue affecting discord is going to be internet connection issues. Double check your cables, triple check your network settings and reset your router.
And that’s that, back to gaming and back to talking with your friends. I hope this article was helpful and you found the solution to all your Discord problems!