Amazon Prime Video not working? Here’s the real reason

Prime Video is one of the most used subscriptions when it comes to streaming movies and television series. Usually the app works well, but there can be times where you may have issues.

Once you’ve signed into your Amazon Prime video account, you should be able to stream immediately. If not, here, we’ll look at some ways you can fix your Prime Video app from the comfort of your sofa.

Amazon Video not working?

First things first, make sure you’re not switching between multiple accounts on the device as this is the most common issue people experience – they’ve just switched from one account to another.

Aside from this, your lack of connectivity could be caused by hardware (like an HDMI cable), proxy servers and potentially even just a poor internet connection.

If you’re getting the message this video is currently unavailable on Amazon, then this is a different issue.

However, if experiencing problems that don’t come up with this error code, then you’ll want to double check everything to ensure that your Amazon Prime Video account is set up as it should be.

There are some Amazon error codes that can help us determine the issue. Common ones are;
























These error codes indicate there’s an issue with your internet speed, so you may want to move your internet router closer. We’re going to run through these in more detail – here’s what to do.

How do I check my subscription is active?

Amazon Prime Video app is usually pretty good and doesn’t have a massive amount of problems like some apps do when streaming at such high quality.

However, like all technology, sometimes you will run into problems where the player won’t load or the app itself won’t boot.


The first thing you should do when encountering an issue with the Amazon Prime Video app is to check your subscription is active.

Now, this may sound silly but you would be surprised at how many subscription renewal dates are overlooked so it is always best to check just in case.

To do this on android follow the steps below:

  1. Open the Amazon Prime Video app on your device.
  2. In the top right-hand corner tap the ‘Gear’ icon > ⚙️.
  3. Scroll down to ‘Manage Your Prime Video Channels.’
  4. Check that your subscription is active in the list available and any channel subscriptions you may have will be listed.

For iOS subscription check:

  1. Go to ‘Account and Lists’ in the dropdown.
  2. Then select ‘Memberships and Subscriptions.’
  3. Here you will see any active subscriptions and will be able to manage any you might want to amend.

Am I connected to the internet?

The next thing you should do if the Amazon Prime Video app isn’t working is to check your internet connection on your device.

This app will not work without the internet unless you have specifically downloaded something to watch whilst offline, and though connectivity issues can occur, they are pretty rare.


First, try casting from the Amazon Prime app to test your connection. If you are connected to the internet via your device but it is not working, try resetting your router using your network providers instructions.

To check your internet on Android follow these steps:

  1. Scroll down from the top of your screen.
  2. Find the Wi-Fi symbol.
  3. Tap it off and back on again to make sure it is properly connected.
  4. You can also tap and hold the Wi-Fi symbol to open the network screen where your device will scan for available networks.

For iOS Network connection;

  1. From the ‘Home Screen’ got to your device settings.
  2. Turn on Wi-Fi.
  3. Your iOS device will scan for available networks.
  4. Select your home network and allow it to connect.

It is also possible that if your Wi-Fi isn’t the problem it could be that your internet connection is overloaded with other data.

For instance, if you are downloading a game at the same time, this takes up a huge chunk of bandwidth unless the data capacity for the download has manually set limitations for usage.

In this case, you should stop any other internet usage you may have run, like a download and try using Prime Video App again to see if this corrects the issue.

As well as turning off any tools that you have like VPN’s as this disrupts connection to your IP address and local area/country and the app won’t be able to configure correctly to boot.

Of course, you’ll want to check that it’s just Amazon Prime Video that’s not working on your device, and not all other streaming services too.

Can Prime still be working but the app isn’t?

Sometimes, like with all technology, the app is having issues but the actual streaming service is still up and running.

It is recommended that you try to stream Prime Video on another device such as a Smart TV, or games console to see if it is an app-specific problem or a platform problem.

Once you have established that the problem is specific to the app, try rebooting your device and restarting the app to see if it was a short term issue.

What is restarting doesn’t fix the issue?

If you have done everything mentioned above and the app is still not working then your best bet is to uninstall the app and reinstall it again.

Doing this may help to correct any booting issues the app was having previous to uninstalling it.

Also, make sure that you have updated to the latest version of the app software once you reinstall the app as not keeping up to date causes a plethora of issues with compatibility.


The Amazon Prime Video app is a streaming platform that provides video on demand and for rental for a subscription fee.

This includes Amazon Prime original, movies and TV shows as well as anything licensed to Amazon for use. In the UK alone, Amazon Prime Video has over 10.1 million subscribers to their platform and 200 million subscribers worldwide.

The Amazon Prime Video app is very good in general regarding its lack of issues, but now and then something will stop it from working.

With these quick fixes that we have offered, hopefully, you can get back to your movie marathon as soon as possible in the Prime Video app.

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An avid gamer, historian and all-round literature buff, Tracy is our go-to when it comes to using different devices. MacOS, iOS, Android, Windows, Linux or whatever else, Tracy's got a device that runs it (she's even got an old Blackberry laying around somewhere!).

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