Facebook is pretty tight when it comes to privacy and security. Not only do they give their users an abundance of options when it comes to setting personalised choices for the level of privacy on their account, they also have processes in place which allow them to act swiftly should any activity take place that goes against their community guidelines.
When this happens, Facebook has the right to restrict certain accounts or even ban them indefinitely from the platform. However, they do sometimes get it wrong – either by not acting against accounts which definitely do need punishing or by acting against accounts that have done nothing wrong.
In this article, we are going to focus on the latter scenario and see what you can do if you believe Facebook has restricted your account for no reason whatsoever. Let’s get started.
Facebook restricted my account for no reason – what you can do about it
If Facebook has restricted your account then the first thing you should do is go through all of you recent activity on the platform to try and figure out why this has happened. It may well be the case that another Facebook user has reported one of your posts and Facebook has agreed with their reasoning. Therefore, check to see whether any of your recent activity goes against Facebook’s community guidelines.
We won’t go over every minor detail of these community guidelines but, as a general rule of thumb, check to see whether any of your recent activity:
- promotes illegal activity;
- incites hatred against another Facebook user or a certain group of people;
- could be interpreted as fraud;
- exploits anyone sexually;
- promotes violence;
- could be interpreted as harassment.
If you find anything that fall under any of these points, or Facebook’s wider guidelines, then just accept that your account is restricted and try to behave more appropriately once your restrictions are over. If you don’t find anything, though, then you should visit this webpage and request the powers that be to review your restrictions.
Advice for your complaint
When it comes to submitting this ‘complaint’, there are a few things that you should bear in mind. So, once you’ve entered in the all the admin type info such as your email address, mobile phone number, full name and Identification, you should consider these points when adding in the additional information:
- Don’t be aggressive – If you’ve potentially been restricted for abusive language then it goes without saying that being abusive in your complaint isn’t going to get your very far.
- Be clear and concise – Don’t rant and rave; plan out what you’re going to say and even break your message up into bullet points to avoid any confusion over what you’re saying to them.
- Provide evidence – Provide evidence of all your recent Facebook activity and ask them to identify where you’ve broken their guidelines. If they do let you know where you have broken the rules then at least you know what not to do once your temporary ban has been lifted.
If Facebook acknowledges that your account has been unfairly restricted then you will instantly be reinstated on to the platform with full allowances. The restrictions will also be wiped from your Facebook records meaning that they won’t hold them against you with any future disputes.
How do you know if your account has been restricted
When it comes to being restricted, Facebook should notify you with a pop up message that will usually appear upon your next login to the platform. If you are using the Facebook app, whereby you are always logged in, then you should receive a banner notification as soon as the restrictions have been implemented.
If you have disabled banner notifications then you will see the message via your notifications button when you next open up the app.
Sometimes, Facebook may well glitch and you won’t receive a notification immediately. If this happens then you should soon find out soon enough when you go to create a new post or comment on another user’s post. You will be greeted by a message letting you know that you aren’t allowed to engage in activity like that until your restrictions have been lifted, as restricted accounts can’t post comments on Facebook.
Facebook’s restriction process
Unless you have done something extremely severe on the platform, such as engage in any kind of sexual exploitation or post overly graphic content, then Facebook adopts a ‘strike’ process when it comes to handing out restrictions and bans. The process is as follows:
- One strike: You will receive a warning with no restrictions added to your account.
- Two strikes: One day restriction from posting, commenting, using Facebook Live or creating a Page.
- Three strikes: Three day restriction from posting, commenting, using Facebook Live or creating a Page.
- Four strikes: Seven day restriction from posting, commenting, using Facebook Live or creating a Page.
- Five or more strikes: 30 day restriction from posting, commenting, using Facebook Live or creating a Page.
To conclude, if you believe that your Facebook account has been wrongfully restricted then Facebook is more than willing to hear from you and review your case. We hope that the information provided above will help you to get a complaint sent and, not just that, but a complaint that they will actually listen to.