The All 4 app not working is a relatively common issue that many people in the UK face on a regular basis. After all, Channel 4 is home to some of the greatest tv shows in the United Kingdom from timeless comedy classics such as ‘The Inbetweeners’ to award winning dramas like ‘The Handmaid’s Tale’. For those who want to catch up on their favourite channel four shows, then All 4 is your best friend. The streaming service is available on android and iOS devices and hosts all the best channel 4 shows.
However, like many apps, it sometimes doesn’t work like it should. The common issues people face with All 4 include error messages about ‘content not being available in your area’ and the app simply not loading. Fortunately, though, most people are able to resolve these issues without too much trouble. This article will talk you through the most common causes and how to resolve them.
All 4 app not working – the quick fix
The most common issue that people face when it comes to the All 4 app is the app failing to load. The most successful way of resolving this problem is to do one of two things. The first, and quickest, way is to close the app down completely and restart it. This will almost act as a ‘reset’ of the app and tends to resolve the problem.
To do this on an iOS device you need to swipe up on the bottom of your hope screen and swipe away the All 4 tab. You may realise at this point that you have multiple apps still loaded up which can cause problems for your phones performance in general, so you may as well use this opportunity to close all of them down too!
If the problem persists then you need to delete the app entirely and redownload it. To do this, hold down on the All 4 app icon on your home screen and click ‘remove app’. Then head over to the app store, search for All 4 and re-download it. On an iOS device, the app will be saved in the cloud so the re-download process won’t take long at all.
You can check out our channel 5 troubleshooting guide if you’re having problems with both channels. Sadly, there are other reasons why the All 4 app becomes dysfunctional which we will now go in to.
Another reason why the All 4 app might fail to work is because of connection issues. If you are trying to connect via a Wi-Fi connection then go on to your phone settings and make sure that you are connected. If you are trying to connect via mobile data then make sure that you have selected that within your phones settings. On an iOS device this will mean just clicking a button to slide the mobile data bar to ‘green’.
It is also worth noting that if you are trying to use the app with mobile data then you will have to enable this option within the All 4 app itself too. Navigate the app to find the settings tab and then untick the ‘stream only on Wi-Fi bar’. Beware though, using your data to stream will result in your data usage being drained quicker than normal.
Channel 4 outages
One reason why the All 4 app might not be working is down to Channel 4 outages. If Channel 4 are having signal issues of their own then live streaming shows can be problematic and unfortunately unfixable from your end. To find out if this is the case then visit this website to see what their current status is and to see if other users are reporting issues. You can also keep checking back to find out if the outage has been fixed.
Content not available in your current location
The All 4 app is only available to users who live in the United Kingdom, Republic of Ireland, Jersey, Guernsey and Isle of Man. If you are trying to access the app from somewhere other than these places and are trying to stream something then you will receive an error message that reads ‘content not available in your current location.’
Therefore if you want to use All 4 while you are on holiday then you need to download the shows that you want to watch while you’re away. You can do this via the All 4 App by clicking on a programme that you’d like to watch and clicking on the small download icon next to the programme title. You can then access these downloads anywhere in the world, as long as you have an internet connection, by visiting the downloads tab.
Sometimes, users in the UK may also get this error message. This will only happen if you are streaming via mobile data so either switch to a Wi-Fi connection or turn your mobile data off and then on again.
Hopefully this article has helped you to understand the reasons why the All 4 app might not be working and provided you with simple fixes to resolve the issue. Please check out our other articles you are having trouble with any other apps on your mobile device.