When it comes to the internet connection in our homes, a lot of us just have a one size fits all idea in our heads of what is considered fast and what is considered slow. What many of us don’t know, however, is the fact that there are actual measurements out there which determine how fast our internet is – these are better known as our upload speed and our download speed.
Both of these speeds are measured in megabits per second (Mbps) and together they make up our overall broadband speed. The long and short of it is the higher the Mbps the quicker your internet connection will be and unless something is seriously amiss, your download speed will always be faster than your upload speed.
If you’ve found yourself on this article, then we’re guessing something is seriously amiss because your upload speed should not be faster than your download speed. In this article, we are going to look at the possible explanations behind why your upload speed could be higher than your download speed and also examine the different ways in which you can fix this problem. Let’s get started.
Why is my upload speed faster than my download speed? The most common reason
The most common reason why your upload speed might be outperforming your download speed is to do with software issues within your Wi-Fi router. From time to time, this can happen and a reboot is usually enough to resolve the problem. In order to reboot your Wi-Fi router, either flick the on/off switch on the back of the router or turn it off and then on again via the plug socket that your router is connected to.
If a reboot of the router doesn’t balance out your upload and download speed in the correct way then you may well have to reset your router. This is a more severe and destructive method than a simple reboot as it will restore your router to its factory settings. However, any modifications that you have made to your router over time could be playing a part in the lopsided upload/download speeds that you’re experiencing.
To reset your Wi-Fi router you are first of all going to need locate the reset button on the back of the router. This button can be surprisingly quite hard to locate due to the fact it is usually camouflaged within the router and is so tiny that you will need a drawing pin, or something of that ilk, in order to press it.
Once you have found it, you are going to need to hold the button down for a minimum of ten seconds in order to activate a reset. Once it has fired back up, check to see if your download and upload speeds are back to where they need to be.
If rebooting AND resetting your router doesn’t work, then there are some other things that you can try in order to restore your internet speeds back to where they should be. There’s usually no need to do anything drastic like switch or get two internet providers – troubleshooting the issue is usually enough.
Establish whether it is a device issue
Sometimes, you may be experiencing slow internet on one device while someone else in your household is experiencing no issues whatsoever. Therefore, it is important to establish quickly whether it is a device issue or an internet issue. In order to do this, you are going to need to take the following steps.
- Log on to two devices which use the internet to function. For example a laptop and a games console.
- Test the internet connection on both devices. For the examples given above you will be able to test your connection by navigating to the devices settings and then network settings.
- Check to see if the upload/download speed matches up on both devices.
If you find that your games console is operating are average levels while your laptop is displaying lopsided levels, then it is fair to assume that is is a problem with your laptop rather than the internet. If this is the case then check for malware on your laptop by running a security scan and also check for any system updates.
Disable WMM support
If you’ve established that it is an internet issue and resetting/rebooting your router doesn’t work then there is one last thing that you could try before getting in direct contact with your internet provider. This isn’t essential but is worth a go if you are relatively tech proficient. To disable WMM support, follow these steps:
- Log on to a laptop or computer and bring up the command prompt by typing in ‘command prompt’ into the search bar typically found on your home screen.
- Once on command prompt, type in ‘ipconfig’ and hit enter.
- Scroll down until you see default gateway and copy the numbers next to it (this is your IP address).
- Open up an internet browser and paste the numbers into the search bar and hit enter
- This will bring up your Wi-Fi settings.
- Enter in your username and password to access your settings.
- Navigate to advanced settings and then ‘Quality of Service’ (QoS).
- There will be a button here next to ‘enable WMM’. You are going to want to de-select this button.
- Save the settings and see if it makes any difference to your download speed.
To conclude, your download speed should never be slower than your upload speed and if it is then there is a problem that needs fixing. We hope that the suggestions provided in this article will eradicate the issue, however, if they don’t then you should get in direct contact with your service provider who should be able to offer further assistance.