The Gym Group App Not Working – Here’s How To Fix It

The Gym Group App is one of the better gym apps out there. It allows you to manage your membership, book classes, track your workouts and goals, and check how busy the gym is before you go. This is a great feature that many other (especially among the affordable) gyms don’t offer.

However, it’s already hard enough at times to push yourself to go to the gym (if you really want to avoid, you could consider a good walking app, as that can be enough exercise for most). The last thing you need is to not be able to book a class or plan your workout because of your The Gym Group App not working.

The chances are that there’s a simple fix for when the Gym Group app isn’t working and that’s what we’re going to explore in this article. So keep reading for some of our top troubleshooting tips.

The Gym Group App Not Working – Here’s how to fix it

Check there are no issues with The Gym Group’s server

The Gym Group is well-known for its affordable gyms, not for being a leader in the tech industry. So every now and again, there may be some issues with the server that’s affecting your app.

If there is a well known issue to the team, they’ll post about it on their social media pages. For the Gym Group you’ll want to check out their Twitter, Facebook and Instagram pages where they will likely provide updates on the ciurcumstance and give you an idea of when the app will be live again.


However, if you’ve checked their social media pages and can’t find any issue with their own server, it’s probably going to be an issue with the app, phone or internet connection on your device instead; for this reason, you should read on to find out some simple fixes for these problems. 

Check for updates 

The first thing to try when The Gym Group app isn’t working is to make sure that you’re running the app on the latest update. An app is much more likely to have issues when running on an out-of-date version.

If you’re an iPhone user, check for updates by visiting the App Store > tap your profile icon at the top of the screen and scroll to see any available updates. Tap ‘Update’ on The Gym Group app if that is showing as needing to be updated.  

If you’re using an Android, open the Google Play Store app > tap the profile icon and the top right > tap Manage Apps & Devices, apps with an update available are labelled ‘Update Available’.

If you’re using an iPhone, we recommend that you allow automatic downloads to ensure that all of your apps are always up-to-date. You can do this by going to your Settings > App Store and tick ‘App Updates’ to on. 


Next, it’s also a good idea to make that your phone itself is running on the latest update, as this can also cause apps to play up. You can check this by going to your phone’s Settings. 

Check that you’re connected to WiFi or mobile data

The next thing to check is that you’re connected to WiFi or mobile data. Most apps don’t work offline, so a common reason that you won’t be able to use them is that you’re not connected to the internet. 

The Gym Group will show you messages like the below if you’re not connected to the internet. 

Other common mistakes people make are turning off their mobile data or putting their phone in airplane mode. To make sure that hasn’t happened go to Settings > Mobile Data and make sure that this is ticked as on. 

To check the WiFi on an iPhone, swipe up and make sure the WiFi is turned on (it will be highlighted blue), alternatively, go to your phone’s Settings > WiFi, and make sure this is turned on. Then check for any WiFi you can connect to. You can follow the same steps for Android but swipe down instead of up.

Finally, check that you haven’t put your phone in airplane mode by swiping up and checking the airplane symbol isn’t highlighted.

Delete and re-install The Gym Group App

The next thing we recommend that you try is uninstalling The Gym Group app, then re-install it. Sometimes apps just need a little refresh.

To delete the app, tap and hold down on the app until the below drop-down appears. Then hit delete. For Android, tap and hold down the app until you feel a vibration, then drag the app to where it says ‘Uninstall’. 


You ca then re-install by searching for it on the App Store or Google Play Store and selecting to download the app onto your mobile again.


It can be a real inconvenience when your Gym Group app isn’t working, but usually, there’s an easy fix to your error message. It’s likely to be one of the issues that we’ve covered in this article, as fitness apps tend to have similar issues to one another.

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By day he's an engineer and by night (well, evening or very early morning but night sounds way cooler) Alex runs the Apps UK ship. He has a keen interest in language, fitness & especially social media - he is always on the lookout for the next hot platform.

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