Sole Supplier app not working? How to fix

The Sole Supplier app is essentially a compare the market type service aimed specifically at trainer lovers. The app finds every trainer on the internet that is for sale at recognised stores and compares the price for its users, enabling them to find the cheapest deal available. It’s perfect if you’re looking for new releases and want to keep updated on the latest sneaker news.

Though the truth is, the app can occasionally have issues. We’re going to look at how you can get the app working again and look at various reasons why the app sometimes stops working in the first place.

Sole Supplier app not working – The main cause

The main reason why the Sole Supplier app stops working is to do with updates, or a lack of. The company has faced issues before with old and tired versions of the app and put a lot of money into the relaunch of the app a few years back.

As a result, they have teams on hand who are constantly looking at how to improve and de-bug the existing version of the app and this means updates.

To check to see if the Sole Supplier app needs updating on an iOS device then go into the app store. Then, select the account icon, which you’ll find on the top righthand side of the screen. This will bring up a page which instantly tells you if any of your apps need updating.

If you have no pending updates then it will just tell you which apps have been most recently updated. If you noticed Sole Supplier on the list of apps which have pending updates then select ‘update’ next to its icon.

Another update-related issue revolves around your device. If you are running your phone on an old operating system then it might not be able to hack the quality and detail on some updated apps.

To check if your phone needs updating on an iOS device, you can go to your settings, then ‘general’ and then select ‘software update’. If you have any pending system updates then they will appear here.

Make sure to set your phone to automatically update

There is a way to remove all doubt when it comes to updates and that is by setting your phone to automatically update apps and automatically update your phone as and when required. To set your iOS device to automatically update your apps please follow these steps:

  1. Head to the settings app, and then select the ‘app store’ from the list of options.
  2. Toggle the button found next to ‘App Updates’, which is underneath the ‘Automatic Downloads’ subheading.
  3. Head to the iPhone storage page via settings and ‘general’.
  4. Clear space to enable these automatic updates to go through seamlessly.

To set your iOS device to automatically update your operating system then please follow these steps:

  1. Head to the settings app, and then select ‘general’ from the list of options.
  2. Select ‘Software Update’.
  3. Select ‘on’ next to Automatic Updates’.
  4. Now follow steps 3 and 4 from the previous instructions if you haven’t done them already.

Remove the bugs

Another common issue that the Sole Supplier app faces is bugs. These bugs can cause the app to crash or not load at all.

When this occurs you need to essentially cause a hard reset of the app and there are a number of ways that you can do this:

  1. Force the app to close down – you can do this by swiping up from the bottom of your display. Locate the Sole Supplier app and then swipe up on it to close.
  2. Delete the app and reinstall. To do this you need to hold down on the Sole Supplier icon on your phone’s home screen and then click ‘remove app’. Head to the app store and reinstall it.
  3. Restart your device. This may seem like the oldest trick in the book but it still works because it will also remove any bugs on your phone that are caused from other active apps. To turn your iOS device off, first hold the volume button down simultaneously with the upper right hand side. After selecting ‘side to power off’, wait 30 seconds and then press the two buttons again to fire your phone up again.

This is a pretty common problem that many people come across with the Sole Supplier app.

In most cases, following the above – resetting your phone and ensuring that it’s fully updated – should be more than enough to resolve the problem, and you can get back to finding a new pair of trainers.


To conclude, the main reasons why the Sole Supplier app sometimes doesn’t work are to do with updates and bugs, that are common with this style of app (apps like eBay and Gumtree stop working every now and then too).

In general it’s a solid app though, and has become increasingly popular over the year due to the vast amount of stores that currently sell trainers both on the high street and online.

If you update your app and phone and take our suggested measures above to de-bug the app and phone and find that the app still isn’t working then check your internet connection. If it’s still playing up then it might be worth getting in touch with Sole Supplier directly to see if they can fix it for you.

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Andy is a Professional Content Editor with expertise in a whole host of areas (or so he tells us anyway). His main interests are sports, tv/film and social media. He has reviewed over 100 apps so far for Apps UK.

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