Ocado App Not Working – Here’s How To Fix It

Can’t order your favourite groceries because of your Ocado App not working? The Ocado groceries app is becoming more and more popular and the app is now being used by over one-and-a-half million registered users

Founded in 2000, Ocado is one of the few supermarket chains without any brick and mortar stores. Being 100% online, you wouldn’t expect to have too many problems with the Ocado app. 

Ocado praises itself for its technological edge over other supermarkets. However, we noticed that they’ve been getting some negative reviews. If you’ve been having issues with the Ocado app, then keep reading to hear some of our tried and tested troubleshooting ideas.  

Ocado App not working – Here’s how to fix it

Check there are no issues with the Ocado App server

Often issues with the Ocado app are caused by issues with the Ocado server itself. If there is a wider issue, they’ll usually post about this on their website or social media platforms, so we recommend that you check this first and wait to use the app until they’ve announced that the server issue is resolved.

But if you’ve checked their Twitter page and they haven’t mentioned an issue at their end, it’s likely to be an issue with your phone, app or internet connection. 


To be fair, issues with supermarket orders are common amongst most major brands, with folks reports that the Sainsburys app is not working amongst others too. Keep reading for some common problems that people have if their Ocado app is still not working. 

Check for updates 

The first thing to check when the Ocado app isn’t working is to make sure that you’re running on the latest update. When an app is running on an out-of-date version, you’re much more likely to face issues with it not loading, running slowly or crashing. 

If you have an iPhone, check for updates by visiting the App Store > tap your profile icon at the top of the screen and scroll to see apps that require an update. Simply tap ‘Update’ on the Ocado app if it’s showing there.  

If you’re using an Android, open the Google Play Store app > tap the profile icon and the top right > tap Manage Apps & Devices, apps with an update available are labelled ‘Update Available’.

If you’re using an iPhone, we recommend that you allow automatic downloads to ensure that all of your apps are always up-to-date. You can do this by going to your Settings > App Store and tick ‘App Updates’ to on. 


Next, it’s also a good idea to make that your phone itself is running on the latest update, as this can also cause apps to have problems like not loading or crashing. You can check this by going to your phone’s Settings. 

Like the app updates, you can also enable iOS updates to go through automatically. You can check this is enabled by going to Settings > General > Software Update and check that Automatic Update shows as ‘On’ as shown below. 


Check that you’re connected to WiFi or mobile data

The next thing to check is that you’re connected to WiFi or mobile data. Most apps don’t work offline, so a common reason that you won’t be able to use them is that you’re not connected to the internet. 

Ocado will show you a message like the below if you’re not connected to the internet. 


Other common mistakes people make are turning off their mobile data or putting their phone in airplane mode. To make sure that hasn’t happened go to Settings > Mobile Data and make sure that this is ticked as on. 

To check the WiFi on an iPhone, swipe up and make sure the WiFi is turned on (it will be highlighted blue), alternatively, go to your phone’s Settings > WiFi, and make sure this is turned on. Then check for any WiFi you can connect to. You can follow the same steps for Android but swipe down instead of up.

Finally, check that you haven’t put your phone in airplane mode by swiping up and checking the airplane symbol isn’t highlighted.

Delete and re-install the Ocado app

If everything appears to be okay with the severs and you’re all up-to-date, the next thing you should try is uninstalling the Ocado app, then re-install it. Sometimes apps just need a complete refresh.

To delete the app, tap and hold down on the app until the below drop-down appears. Then hit delete app. For Android, tap and hold down the app until you feel a vibration, then drag the app to where it says ‘Uninstall’. 


Re-install by searching for it on the App Store or Google Play Store.

Although, make sure that you remember your login details before doing this as you’ll need to log back into your account so you don’t lose any data.


To round up, there aren’t often problems with the Ocado app, but if you are facing issues, there’s usually an easy fix and it’s likely to be one of the issues that we’ve covered in this article. 

Hopefully, this helped you with your issues so that you can get back to ordering your favourite groceries. 

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