Millions of people across the UK use Gumtree every day to buy and sell a whole range of things, from cars, to toasters, and even their own time. With new apps being released like Karrot that are extremely similar, More than ever before, it’s important for this crucial marketplace to work well for everyone involved. So, what happens with the Gumtree app not working?
Aside form being unable to sell the slowly growing pile of unused things in the garage, having the app being unusable is frustrating, especially if the problems are quite difficult to diagnose. Is there a problem with your phone, maybe your connection or possibly Gumtree itself? There’s only one way to find out for sure and fix the problem, and that’s by following this guide.
Gumtree App not working — Check this first
There are a bunch of different problems that have been known to pop up while using the Gumtree app. Most infamous was a downtime that lasted several days back in 2018 due to poor server maintenance. In this case, there was nothing that could be done but wait, but most of the time there’s definitely something you can do if your Gumtree app is not working as it should.
There are a couple of quick things you can check first, just to get them out of the way, and you never know, they might just work!
- Check your device isn’t in airplane mode. This can prevent any online apps working and can sometimes be accidentally enabled. Make sure the plane icon isn’t lit up in your phone’s menu.
- Turn your device off and on again. A very cliché strategy, but it works a lot of the time, so I don’t really question it. It’s at least a good thing to try first if you are encountering problems.
If you have checked these, and you are still having problems then fear not, we will have a solution for you somewhere below!
Check your connection stability
Gumtree doesn’t cache its pages, so whenever you are having connection issues, you will get a lovely message telling you something went wrong and to try to reconnect. That message can be seen below.
If you see this, then there’s a couple of things you can try. First, make sure you are close to your router if using Wi-Fi, as being too far away can provide an unstable signal making it difficult for your app to connect reliably. If this isn’t the case, and you can access other websites or apps on your Wi-Fi, then it’s not your internet that’s the problem, but your app or their servers.
Is Gumtree down?
When your connection seems fine, but you are still having problems retrieving pages from Gumtree, then it could be the case that the servers themselves are down. It’s very easy to check if this is the problem by going here and looking to see if there’s a spike in user reports saying there are problems with the app. If there are, it will be best to wait a few minutes to see if the problems get cleared up and the app becomes usable again.
Clear cache and data
Clearing the cache and data can rid your device of un-needed data clutter which would not only slow down your Gumtree app, but even give you some serious errors like incorrect listings, or out of date delivery addresses. It’s very important to regularly clear your cache on the app to keep it working smoothly.
To clear the cache & data, go to settings > apps > Gumtree > storage > Clear cache & data.
Reinstall the app
If you’ve tried everything and none of it seems to be working, it might just be time to clean the slate and completely reinstall that app. It’s annoying since you will have to redownload it, then set up all your preferences and logins again, but if you’ve already tried clearing the data and that hasn’t worked, you’re no stranger to this step.
To uninstall the Gumtree app, long press the icon on your app screen and then select the uninstall option. Once it’s gone, you are free to go back to the Play Store, find the app again, and reinstall a brand-new fresh version, hopefully one without the problems of its past.
Keeping your Gumtree app updated and regularly clearing the cache is a great way to prevent any issues from cropping up while you are using the app. This isn’t always the case though, as maybe you don’t have the best internet connection, but hopefully we’ve provided some good ways to get yourself connected reliably, and worst case, you can buy a new router on Gumtree if you need to replace yours!