I personally love KFC, and so do millions of others in the UK. So, what do you do when you sit down after work, ready for a chicken bucket, and the KFC app is not working?
We’re going to look at the best ways to fix the KFC app. So, follow our step-by-step guide to resolve any issue you have so you can get back to enjoying those finger-licking good meals.
KFC app not working — Try this first
There are a few really quick things you can check to make sure the app is working before you go any further into trying to identify an issue.
- Make sure you aren’t in airplane mode. You can occasionally turn this on by accident by picking up your phone and pressing the plane icon. Look for the icon on your drop-down menu and see if it’s lit up. If it is, you won’t be able to connect to the internet at all and no online-enabled apps will work.
- Make sure you have location enabled. The KFC app delivers food to your door, so if they can’t find your door, your food is going to be left out in the cold. You can either enable location when the request pops up automatically, or you can manually input your location when you make an order.
Just like when the Subway app stops working, the basics are the things you want to check first – although simple, they’re often the resolution for many. With those out of the way, we can continue and find out what else may be preventing the KFC app from working.
Check your connection
If you have a poor connection to your internet, whether you are using Wi-Fi or mobile data, you aren’t going to be able to use the app without having constant issues. If you are having problems with your orders not processing correctly, or your funds not properly transferring to pay for your orders, an unstable connection can be the culprit.
Make sure you’re close to your home router for the best Wi-Fi stability, or if you are using mobile data, try moving around your house or wherever you are ordering from to see if you can get a better signal. Sometimes sticking your head out of the window or holding your phone above your head can work – it’s worked for me before.
Now hopefully that you’re connected to the internet, most of your problems should be behind you, though if you still have persistent problems, we have you covered. There are a few well-known technical issues that can cause the KFC app to not work correctly, and these are mostly down to mis-loading updates or some kind of other error.
- Could not retrieve your details. This can occur when you enter incorrect payment details for your card and it’s not going through. If the KFC app can’t confirm your payment details, you can’t make any orders.
- White/black screen. There is a known issue with the KFC app where sometimes a page won’t load properly and will give you a frozen screen. This can happen for a few reasons, including because of your connection but don’t worry, there’s an easy way to fix this! And that’s to force stop the app.
Force stop the app
If your app is having technical issues that aren’t related to your connection, you can restart it by force stopping it. It might be frustrating dealing with an app that’s not working, but sometimes if you know the quick little ways to get it going again, the disruption is minimal.
To Force Stop your app go to Apps > KFC > Force Stop
This will fix any immediate issues you have, but if your problems persist, or you are crashing regularly, or something really just refuses to work, it’s not hopeless. There’s another step you can take to really get the bugs out of that app! That’s by Clearing the cache and data.
Clear cache & data
This is your next best step without having to completely reinstall the app and the great thing about it is it will solve 99% of problems you come across. These days with how much our lives depend on technology, even just a couple of lines of busted code can throw a wrench into things and cause everything to break.
Before you take this step, make sure to note your login details and preferences as they will be removed. To clear your cache and data, go into your phone’s settings > apps > KFC > storage > clear cache/data. This should fix any recurring reasons why the KFC app is not working.
Is the KFC app down?
Sometimes there are too many users trying to access the app at the same time, or maybe there’s a scheduled maintenance, or an intern has tripped over a cable.
There are various reasons the App’s servers may be down and you can check their status here. If you see a lot of reports that the app is down, it might be best to wait a few minutes and see if things improve.
Reinstall the app
When everything else fails and you are still facing the frustration of the KFC app not doing as it’s told, don’t worry, you have the upper hand! We have the ultimate power over apps misbehaving and that comes with the ability to delete them from existence and start again from scratch, and now’s the time.
You can reinstall the KFC app if it’s not working after all of these steps, and unless there’s a wider problem with the app for all users, this should fix any issue you have.
To reinstall the KFC app, you can long press on the icon and uninstall will appear as an option above it. Once it’s removed from your device, you can go back to the Play Store and reinstall it, hopefully bug-free.
The nice thing about doing this is it also updates your app to the most recent version, hopefully one without any frustrating bugs.
Whether you are ordering on the go, or chilling at home waiting for your favourite food to arrive, being unable to make an order because the KFC app is not working is never a great experience.
If you keep your app updated, and ensure your internet connection is reliable, you should minimize any downtime keeping you from your favourite fast food.