Subway is a beloved chain restaurant that’s famous for its sandwiches, and it’s one of the best options when it comes to food delivery. They have stores across the country and offer a delivery service, which you can access through their app.
There are definitely times when the Subway app may stop working as it should. If you find that to be the case, here’s what you should do.
Subway app not working? – What to do
The most common issues that users face when scrolling on the Subway app is actually connection issues – this can be due to the internet on your device, or it could be a fault with Subway’s servers. This is pretty common with other fast food apps (such as when the McDonalds app stops working), however it actually extends to pretty much any app that you use.
The problem could also be down to a temporary loading issue, a lack of mobile storage space, and a few other things too. Here’s what to check for.
Internet Issues
When you open your Subway app, it can have issues loading. There may be a connection error notice that shows, or a never-ending loading screen. There are a few things that could be preventing the app from loading correctly, but the most common cause is the internet.
Firstly, try using something that requires a steady internet connection – e.g. a YouTube video. The video should play smoothly if your internet is up and running well. If the video buffers or doesn’t play, then try disconnecting and reconnecting to the internet on your device.
If the video still struggles to play well, then check your router to see if the indicator light is red. If so, there is an issue with your internet or router. Try turning it off and on again, before playing the video once more.
If the issue persists, then you can check if there are any problems with your internet provider by going on https://downdetector.co.uk/ and searching for your broadband. Click on your broadband to see their recent outage reports. If there’s a high amount of reports, then there your internet broadband is probably having problems. These should be solved in the next few days.
Server Issues
Ensure that the issue lies in your Subway app rather than Subway’s servers being down. You can check whether this is the case by going on https://updownradar.com/status/subway.com to check Subway’s server status.
If the server status is ‘up’, it means the server is not down at the moment.
Restart Device
Your Subway app may not be working due to an issue with your device. Try restarting your device, and using the app again.
For Laptop/PC users:
Click on the Start menu>Power Button>Restart.
For Apple users:
Hold down the lock button on the right side of your phone until the option to ‘power off’ appears on the screen. Slide the switch to shut down your phone.
Then, after about 10 seconds, hold the lock button until the apple logo appears on the screen to start your phone again.
For Android users:
Hold down the lock button on the right side of your phone until the option to restart your phone appears on the screen. Press ‘restart’ to restart your phone.
Update Device
Your Subway app may not be working due to your device using outdated drivers or systems. Check for updates and download any that are available. Then, after updating your device, try using the Subway app again.
For Laptop/PC users:
First things first, go into the Settings option on your laptop or computer.
When you’re on the Settings page, head down to Update and Security.
Once there, click on the Check for updates button to see if there are any updates currently available for your device.
If there’s an update to download, there should be a ‘restart’ option under the update. Click the ‘restart’ option to update windows.
For Apple users:
Go to Settings>General>Software Update. If there’s an available update to download, press ‘download and install’ to update your phone.
For Android users:
Go to Settings>Software Update>Download and Install, to check for updates. If there’s an available update, download it to update your phone.
Update App
Your Subway app may not be working because you have an outdated version of the app. Try checking to see if your app needs updating, and update the app if it does.
For Laptop/PC users:
Go to the Microsoft store and click on the three dots next to your account icon to showcase the options. Then, click on ‘downloads and updates’.
Click on ‘get updates’ to update any apps that have available updates.
For Apple users:
Go to the app store, press on your profile picture, and press ‘purchased’. This will show you a list of apps you’ve downloaded. Find the Subway app and see if there’s an update option for it. If there is, press on it to update the app.
For Android users:
Go to the play store, and press on your profile icon. Then, press ‘manage apps and devices’ to show a list of all your apps.
Press updates available to see if there are any updates for your apps. If there’s an update available for the Subway app, press the update option for it to update the app.
Restart Pinterest
There may be an issue with the app itself, so try restarting it.
For Laptop/PC users:
Open your task manager by pressing ‘Windows-key + ‘x’, and clicking ‘Task Manager’ from the list of options that appear.
This should open the task manager, which shows a list of all apps that are currently running in the background.
If Subway is on that list, click on it, and press ‘end task’ to close it.
Then, try opening the Subway app again.
For Apple users:
Go to Settings>General>Background App Refresh.
This should show what apps are currently running in the background.
Find the Subway app, and turn off background activity by pressing the green switch.
Then, open the Subway app again.
For Android users:
Go to Settings>Apps.
Find the Subway app and press on it. Then, click ‘force stop’ in the bottom-right corner.
Then, open the Subway app again.
Reinstall App
If none of the solutions above made your app work again, try uninstalling and reinstalling the Subway app. Then, try using the app again.
For Laptop/PC users:
Search ‘subway’ in the start menu. This should show the Subway app as the first suggestion, along with a list of options. Click on the ‘uninstall option’ to uninstall the app.
Click ‘uninstall’ on the notice that pops up to confirm the uninstallation.
Then, go to the Microsoft store and search ‘subway’ in the search bar. Scroll to the apps section and find the Subway app. Click on it to go to the Subway app page.
Click on the ‘install’ option to reinstall the app.
For Apple users:
Press and hold the Subway app icon on your home screen. This should make a list of options appear. Press ‘remove app’ to uninstall the app.
This will cause another set of options to appear. Press ‘delete app’ to confirm the uninstallation.
A final set of options will then appear. Press ‘delete’ to start the uninstallation.
Finally, go on the app store, press on your profile picture, and press purchased to see a list of all the apps you’ve ever downloaded. Find the Subway app and press on the cloud icon to reinstall the app.
For Android users:
Press and hold the Subway app to make a row of options appear. Press the uninstall option.
A notice will then appear. Press ‘ok’ to confirm the uninstallation.
Finally, go to the play store store and search ‘subway’ in the search bar. This should show the Subway app as the first search result. Press ‘install’ to reinstall the app.
Contact Customer Support
If none of these solutions worked, then try contacting Subway’s customer support service for some more personalised help. Fill in the feedback form to send your query or issue to their customer support team.
Conclusion
To conclude, the cause for your Subway app not working is may be due to a party you have no control over, such as fundamental application issues. If so, wait a day or two before trying to open the app again. These issues shouldn’t persist for long. So, have patience and the Subway app should be working again soon.
If the reason your app isn’t working is due to a more personal issue, such as your device, then a more specialised solution would be best. Contact Subway’s customer support if none of the solutions above worked. Seek professional advice and I’m sure you’ll find a solution to your problem.
