ITV Hub app not working – how to fix

ITV Hub is a streaming service provided by ITV where users can live stream television shows or watch them on demand. ITV is home to some of the best British drama on television as well as the world’s longest-running soap opera, Coronation Street, and award-winning reality tv shows, The Only Way is Essex and I’m a Celebrity Get Me Out of Here. As a result, ITV Hub is hugely popular.

Unfortunately ITV Hub isn’t immune to errors and faults which can cause the app to go down temporarily (just like the iPlayer app faults you can experience too). The good thing is that these faults can often be resolved and fixed fairly quickly with minimal effort. In this article, we will talk you through a number of different ways in which you can get ITV Hub back up and running if you are encountering problems.

ITV Hub app not working – the quick fix

The most common reason why ITV Hub stops working is due to users trying to run the app on and old version. ITV Hub regularly updates to remove any bugs and to give users access to new content which means you need to make sure that your phone is set to automatically update.

To do this on an iOS device you need to head to the settings app and scroll down until you see the ‘App Store’ option. Click on it and ensure that ‘App Updates’, which can be found underneath the ‘Automatic Downloads’ heading, is selected so that the slider bar is highlighted green.

For these updates to work, however, you also need to make sure your phone is carrying enough storage space. To check how much storage space you have left go back to the main settings menu and select ‘General’. Find the section called ‘iPhone storage’ and select it which will bring you to a screen which tells you how much storage space you’ve used and how much space there is left. For these automatic updates to take place you need to make sure there is plenty of space in the bank so delete any apps that you no longer use to allow for this space.

If you don’t want to make all your updates automatic and just want to find out if you need to update the ITV Hub app then head to the app store and tap your profile icon at the top of the screen. For those who don’t have automatic updates on, this will bring up a screen that will show all your pending updates. Click ‘update’ next to ITV Hub if it needs updating.

Unfortunately, there other reasons why ITV Hub might not be working. Let’s have a look at a few of them.

Server issues

As mentioned earlier, ITV Hub is hugely popular which naturally means it generates a lot of traffic. This, amongst other reasons, occasionally causes server issues which force the app to crash. Unfortunately, if this is the case then there isn’t a great deal you can do other than wait for the servers to come back online and for the app to start working again.

If you suspect that a server issue is the root of the problem, then check this website to see if other users are reporting similar problems. This site will also let you know when the problem has resolved which will allow you to get back to watching your favourite shows as soon as the server issue is sorted.

Connection issues

Due to the nature of the app, an internet connection is absolutely essential for ITV Hub to be able to work. Maybe in 100 years you’ll be able to stream live TV without the internet, but you certainly can’t at the moment. Most of the time the app will tell you if you aren’t connected to the internet but it’s still worth checking if you aren’t receiving that specific error message.

To check if you’re connected to Wi-Fi then go settings on your iOS device and click on the ‘Wi-Fi’ option. Make sure the small bar next to ‘Wi-Fi’ is selected so that it is highlighted green and select one of your available networks.

To check if you’re connected via mobile data then go back to settings again but click the ‘mobile data’ option. Again, make sure the bar is highlighted green and then wait for your phone to connect to the internet via a 3G, 4G or 5G connection.


We hope that these troubleshooting tips have come in handy for you and that you are now back up and running and streaming your favourite shows on ITV Hub. If these solutions haven’t worked out for you then it’s probably worth getting in touch with ITV directly to see what they have to say. If you are having issues with any other apps then please check out our catalogue of troubleshooting articles.

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