ITV Hub not working – How to fix

ITV Hub is a streaming service provided by ITV where users can live stream television shows or watch them on demand.

ITV is home to some of the best British drama on television, including the world’s longest-running soap opera, Coronation Street.

It also shows award-winning reality tv shows, like The Only Way is Essex and I’m a Celebrity Get Me Out of Here. As a result, ITV Hub is hugely popular.

Unfortunately ITV Hub isn’t immune to errors and faults which can cause the app to go down temporarily (just like the BBC iPlayer app faults you can experience).

The good thing is that these faults can often be resolved and fixed fairly quickly with minimal effort.

In this article, we will talk you through a number of different ways in which you can get ITV Hub back up and running if you are encountering problems.

ITV Hub app not working – The quick fix

The most common reason why ITV Hub stops working is due to users trying to run the app on an old version.

ITV Hub regularly updates to remove any bugs and to give users access to new content which means you need to make sure that your phone is set to automatically update.

On smart TVs, you can ensure that automatic updates are enabled within your settings. You can also skip to this section if you find ITV Hub not working on your smart TV.

But if you want to do this on an iOS device you need to head to the settings app and scroll down until you see the ‘App Store’ option.

Click on it and ensure that ‘App Updates’, which can be found underneath the ‘Automatic Downloads’ heading, is selected so that the slider bar is highlighted green.

For these updates to work, however, you also need to make sure your phone is carrying enough storage space.

To check how much storage space you have left go back to the main settings menu and select ‘General’.

Find the section called ‘iPhone storage’ and select it which will bring you to a screen which tells you how much storage space you’ve used and how much space there is left.

For these automatic updates to take place you need to make sure there is plenty of space in the bank so delete any apps that you no longer use to allow for this space.

If you don’t want to make all your updates automatic and just want to find out if you need to update the ITV Hub app then head to the app store and tap your profile icon at the top of the screen.

For those who don’t have automatic updates on, this will bring up a screen that will show all your pending updates. Click ‘update’ next to ITV Hub if it needs updating.

Unfortunately, there are other reasons why ITV Hub might not be working. Let’s have a look at a few of them.

Server issues

As mentioned earlier, ITV Hub is hugely popular which naturally means it generates a lot of traffic. This, amongst other reasons, occasionally causes server issues which force the app to crash.

Unfortunately, if this is the case then there isn’t a great deal you can do other than wait for the servers to come back online and for the app to start working again.

If you suspect that a server issue is the root of the problem, then check this website to see if other users are reporting similar problems.

This will let you know whether the ITV Hub problem is due to server problems, or down to something else.

This site will also let you know when the problem has resolved which will allow you to get back to watching your favourite shows as soon as the server issue is sorted.

Connection issues

Due to the nature of the app, an internet connection is absolutely essential for ITV Hub to be able to work.

Maybe in 100 years you’ll be able to stream live TV without the internet, but you certainly can’t at the moment.

Most of the time the app will tell you if you aren’t connected to the internet. But, it’s still worth checking if you aren’t receiving that specific error message.

To check if you’re connected to Wi-Fi then go settings on your iOS device and click on the ‘Wi-Fi’ option.

Make sure the small bar next to ‘Wi-Fi’ is selected so that it is highlighted green and select one of your available networks.

To check if you’re connected via mobile data then go back to settings again but click the ‘mobile data’ option.

Again, make sure the bar is highlighted green and then wait for your phone to connect to the internet via a 3G, 4G or 5G connection.

It could also be due to an extremely slow internet speed. For this reason, it’s usually best to try with both your home Wi-Fi and your mobile data too.

ITV Hub issues with smart TV

Sometimes, you may be trying to use the ITV Hub on your smart TV – there are some very common issues with your TV that may occur.

Here’s what to do if you encounter the same issues;

  • Make sure that you’ve updated the ITV Hub to the most recent version of the app.
  • You can clear the cache of the ITV Hub app in your settings too.
  • Go ahead and delete the ITV Hub app, then re-install it on your smart TV.
  • Once you’ve done this, if the hub still isn’t working, then you may want to try a factory reset.

Error messages are relatively common on a smart TV, though they are usually fixed relatively quickly. If you continually get a blank screen when trying to use the ITV Hub, then you’ll want to reset your device.

Why can’t I watch live tv on ITV Hub on smart TV?

Some users find that they have an issue with ITV hub not showing live TV when they log in on their smart TV.

Though live TV should work for most apps, there is an issue with ITV Hub specifically not working on certain models of smart TV (including Sony).

Unfortunately, this is a problem with your device and not ITV Hub. Your best bet is to get in touch with the manufacturer to see whether they can resolve your issue.

It should be fine on Samsung TV and Panasonic TV. If you do have issues, you may want to check you have a stable internet connection and run all necessary software updates – these are the most common issues otherwise.


We hope that these troubleshooting tips have come in handy for you and that you are now back up and running and streaming your favourite shows on ITV Hub.

If these solutions haven’t worked out for you then it’s probably worth getting in touch with ITV directly to see what they have to say.

If you are having issues with any other apps then please check out our catalogue of troubleshooting articles.

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Andy is a Professional Content Editor with expertise in a whole host of areas (or so he tells us anyway). His main interests are sports, tv/film and social media. He has reviewed over 100 apps so far for Apps UK.

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