How to Fix the Error Code 42 on Disney Plus

Streaming services have become a staple in our daily lives, yet, it’s not always smooth sailing.

Disney Plus, one of the most popular platforms today, can sometimes display error codes that could interrupt your binge-watching.

The error code 42 is one such issue that can cause confusion. Don’t worry, though, we’ve got you covered.

In this guide, we’ll walk you through a step-by-step process on how to fix the Disney Plus error code 42.

Understanding Disney Plus Error Code 42

Error Code 42 typically signifies an issue with your internet connection or device compatibility.

In layman’s terms, your device might not be connecting properly with the Disney Plus servers. With a weak internet connection, the application won’t be able to work as it should.

You can start by performing an internet speed test to see whether your connection speed is slow. It’s essential to understand what this error code implies before we delve into the solutions.

Let’s run through what you should do if you encounter this error code on your device.

Checking Your Internet Connection

This is usually the first port of call. Since error 42 primarily points to internet issues, ensure that your connection is stable and fast enough for streaming.

  • Try to reboot your router/modem.

  • Consider moving closer to your router if you’re using Wi-Fi.

  • Check your internet speed. Disney Plus requires a minimum speed of 5.0 Mbps for high-definition content and 25.0 Mbps for 4K UHD content.

Device Compatibility

Not all devices are compatible with Disney Plus. If you’re trying to access Disney Plus through an unsupported device, you’re likely to encounter error code 42.

  • Verify if your device is compatible with Disney Plus. Disney Plus supports a wide range of devices, from Smart TVs and gaming consoles to mobile phones and tablets.

  • Consider updating your device software. The latest version usually offers better compatibility.

Reinstall the Disney Plus App

Sometimes, the problem could lie with the app itself. Try uninstalling and reinstalling the Disney Plus app.

  • Remove the Disney Plus app from your device.

  • Restart your device.

  • Reinstall the Disney Plus app from your device’s app store.

Restart your streaming device

When selecting any TV show, if Disney Plus Error code 42 appears, resetting your device will be a quick and straightforward solution. Whether this is a phone, laptop or something else, a quick reset may work to resolve the issue.

When using streaming media players such as Now TV, unplug them for a second. The device should be turned back on afterwards to see whether you’ve resolved the issue.

Check Disney Plus Servers

Every time a Disney Plus user encounters problems it’s a good idea to check to see if the Disney Plus servers are at fault

The Disney Plus Server Status is available via websites like the Down Detector. Whenever their servers are down, we recommend you wait until they can resolve the problem – there’s not much else you can do aside from wait for them to be back up again.

Sign out and into Disney Plus

Sometimes, simply logging out or getting in to Disney Plus via the internet can help fix the error code 42 Disney Plus users face.

On almost all devices, launch the Disney Plus app by clicking on the icon and then choosing Login. After you’re finished logging in again, the error code 42 should no longer be present.

Turn Off VPN

Private virtual private networks offer a secure solution for home or local connection security. They can protect you against unauthorized access and is able to delete or change information on devices.

However, some VPNs may cause an issue when you’re trying to stream on your device – trouble connecting can often be due to VPN issues.

Contacting Disney Plus Support

If you’ve tried the above solutions but still face the error code 42, it might be time to contact Disney Plus Support. They are available 24/7 and will provide a solution tailored to your problem.

Remember, error codes aren’t uncommon, and they aren’t permanent. Error code 42 on Disney Plus is easily solvable with the correct steps.

Whether it’s checking your internet connection, ensuring device compatibility, or reinstalling the Disney Plus app, you’ll be back to your favorite shows in no time!


To fix Disney Plus not working in this scenario, you can usually do this by sorting your internet connection out with a Wi-Fi router restart – no need to contact your internet service provider just yet.

This is a common error message on iPhone, Android device or on laptop too. Fortunately, improving your network connection is typically the quick fix needed.

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Edward brings years of experience in a variety of different fields including online marketing & No-code app development, and he's been investing in stocks and cryptocurrency since 2016. Outside of work you'll usually find him watching movies at the local cinema or playing games in the Apple Arcade.

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