How Do I Contact Vinted UK? – Short Guide

With the rise of online shopping and peer-to-peer platforms, many consumers in the UK are turning to Vinted, a popular platform for buying, selling, and swapping preloved clothing and accessories.

But as with any online platform, sometimes users need support or have queries that they can’t find answers to on the website. One of the common questions that arise is: how do I contact Vinted UK?

In this comprehensive guide, we’ll provide you with detailed insights and step-by-step methods to reach out to Vinted’s UK customer support.

How Do I Contact Vinted UK?

When seeking support or answers to questions about the Vinted platform, the first step is usually to consult their FAQ (Frequently Asked Questions) section.

However, if that doesn’t provide the needed clarity, users often want to communicate directly with the Vinted UK team. Here’s how you can do that.

Via The Vinted App or Website

  1. Login to Your Account: Before you can contact Vinted’s customer support, ensure you’re logged into your Vinted account on the app or website.
  2. Navigate to ‘Help Centre’: This section is usually located in the dropdown menu under your profile or at the bottom of the homepage.
  3. Search for Relevant Topics: Before reaching out, check if your query has already been addressed in one of the listed topics.
  4. Contact Form: If your issue remains unresolved, locate the ‘Contact Us’ option. This will redirect you to a form where you can detail your query and submit it. A representative will typically respond to your query via email.

Direct Email Contact

If you prefer a more direct route, you can email Vinted UK’s support team. Their customer service email address is often provided in the ‘Contact Us’ or ‘Help Centre’ section.

Ensure you detail your query comprehensively and include any relevant information to expedite the resolution.

Social Media Platforms

Vinted UK, like many modern businesses, maintains an active presence on several social media platforms:

  1. Twitter: Tweeting or sending a direct message to Vinted’s official Twitter account can be an effective way to get a quick response.
  2. Facebook: Vinted UK’s Facebook page often posts updates, and the ‘Message’ button can be used to contact their support team.
  3. Instagram: Though primarily for marketing and showcasing items, their DM (Direct Message) feature can also be used to reach out.

What To Expect When Contacting Vinted UK

When you reach out to Vinted UK’s customer support, it’s helpful to know what to expect.

Response Time

Based on user experiences, the response time can vary. While some users report receiving replies within hours, others might have to wait a few days, especially during peak times or when dealing with more complex queries.

Information to Provide

To make the process smoother:

  1. User ID: Always include your Vinted username or ID.
  2. Order Details: If your query is about a specific transaction, provide order numbers and relevant details.
  3. Screenshots: Visuals can help in explaining issues or glitches you’re experiencing.

Language and Tone

While it’s understandable to feel frustrated if you’re facing issues, maintaining a calm and polite tone can expedite your query’s resolution. Remember, the person on the other end is there to help!

Alternative Methods to Seek Help

If you’re not receiving the support you anticipated, there are other avenues to explore.

Community Forums

Vinted has an active community of users. Sometimes, posing your question in community forums can get you a quick and helpful response from experienced users.

Third-party Websites

There are several third-party websites and forums where users discuss their experiences, share tips, and provide solutions to common problems. These can be a goldmine of information.

In Conclusion

Knowing how to contact Vinted UK is essential for a smooth user experience. Whether you have a query, face an issue, or just need clarification, multiple channels allow you to communicate with their support team.

Always ensure you provide comprehensive information and approach the situation with patience and understanding. Happy Vinting!

Photo of author



A heavy gamer, there's nothing that Faith loves more than spending an evening playing gacha games. When not reviewing and testing new games, you can usually find her reading fantasy novels or watching dystopian thrillers on Netflix.

Read more from Faith


Apps UK
International House
12 Constance Street
London, E16 2DQ