Blizzard’s battle.net mobile app not working? Here’s the solution

Battle.net as a mobile app is used to access the social side of the battle.net system. This includes your battle.net friends and access to forums. Of course, it’s a little frustrating when this happens. This article is here to help with some of the more known issues but the solutions offered can be helpful on a range of different issues.

Blizzard’s battle.net mobile app not working

Some of the more known issues include:

  • Connectivity related issues (no internet connection)
  • Friends list not loading
  • Unable to send messages to friends
  • Links to forums not loading

First thing to check with the battle.net app is of course, Blizzard’s online communications… If you have access to a pc or browser of some sort head over to Blizzard’s reddit page or forum page. Here you will be able to check if there are any posts speaking of a similar issue and will let you know what the problem is and what to do about it.

Blizzard-app-log-in-screen

However, if there is no info then have a look at our solutions on what to do next…

Wrong region

Once you are on the login page of the Battle.net app, check right at the top of the page. Here there is a drop down option for your region. Double check the drop down is selected to the intended region. Current options are; Americas, Europe, Asia and China.

Connection issues

Connectivity issues are the main issues you will encounter with Blizzard’s Battle.net app. This will be shown by a connecting icon either on the app’s loading screen or an error message will pop up.

Main things to double check when on your mobile and have connection issues:

·         Airplane mode. As you can probably guess, having airplane mode on stops all signal and network connection so it’s one of the first things to check, usually indicated by an airplane icon in the top right corner of your device.

·         Wifi. A couple of things to check here. The wifi on your device and your router. Firstly, make sure your wifi is turned on. If it is, then give it a quick off and on then try connecting again. Secondly, the router itself, check for any obvious warning lights. Just for good measure do a reset, another off and on. Easy as that.

Restart device

Restarting your device does a lot in the way of fixing apps, there are a lot of background processes running on any device and if there is a conflict with these processes it can cause apps to crash. A simple restart often fixes this as it allows all processes to start afresh.

Good old fashioned restart, 90% of the time this is going to get the job done for you!

Clear cache/reinstall

Messaging apps like these store a lot of data, or atleast a lot of files. This means that it can have problems with these files becoming corrupt. This can cause issues with loading or even assets within the apps not working correctly. Nothing to worry about however, this happens when files break, and a simple clearing of the cache should remove the problem files.

Keep in mind when doing this that it will remove all saved data. Files, usernames, and accounts. A lot of this is held server side however so the only hassle is a quick sign in and the servers will fill in all your chats again. Back up and running!

Thankfully this can be done on both Android and IOS devices.

For iPhone/IOS devices it’s not very obvious how to do this… Unfortunately, the only way to do this is to delete the app and reinstall it… This is a little annoying but it will also clear up any potential corrupt files.

For Android this can be done from the app settings.

·         Navigate to settings.

·         Select apps.

·         Select battle.net

·         Select storage.

·         Press the clear cache option down in the bottom right.

Conclusion

To summarise, battle.net very rarely has issues and the vast majority of the time it will be an issue with connectivity. If it’s your own connectivity, double check your internet by opening a web page or checking other apps.

If you’ve tried everything, we mentioned here you should be back up and running and ready to message friends and fellow gamers once again! Happy gaming

Apps UK
International House
12 Constance Street
London, E16 2DQ