The BBC has one of the world’s leading and most trusted sources of accurate and popular news apps, used in over two hundred countries worldwide. It’s more important than ever before to get news as it arrives. So what do you and how do you even tell if your news isn’t being updated?
Whether it’s a problem with your phone, your connection, or if the app itself is down, following our step-by-step instructions is a sure-fire way of solving the issue.
BBC News App not working? – Try this
You’re cut off from the world right now – there could be a new royal baby, and you’re in the dark! So what can you do? Well, let’s start with the basics.
Have you checked that your phone has flight mode enabled? This is more common than you may think, and an accidental press taking your phone out of a pocket, or picking it up from the desk, could plunge your phone’s Wi-Fi connection into the abyss. Making sure the plane icon isn’t enabled is one of the first things you should check.
Next, if you aren’t in airplane mode, check that you are connected to the Wi-Fi in the first place. Not being able to connect to the internet at all will prevent you from being able to implement most of the solutions in the first place, so it’s essential to get back online.
If you can’t get your Wi-Fi to work, we can help, but for the time being, you may need to use your internet data.
Lastly, restarting your device, or the famous fix of “turn it off and on again” could provide a quick solution. Your device could have run into a stability issue completely unrelated to your app or internet connection and doing this ensures your mobile isn’t the cause of your issues.
With these common issues checked, we need to figure out whether the app’s servers are having problems, your internet connection is working as it should, or if you need to update the app on your phone.
One of these is likely the culprit, and the steps below will help identify the cause and give you the solutions you need to get reconnected.
Checking the servers
The BBC News app is actually a collection of servers across the world, and occasionally there can be a “ghost in the machine” and something may have gone wrong somewhere. This can result in the app not working for everyone, or just people in certain areas.
Sometimes it’s not even a case of a server exploding, or cables being unplugged, but planned maintenance. Either way, you can check if there are issues with the service by seeing updates on their Twitter page which can be found here.
More likely than not, the root cause is usually problems with your internet connection. The first thing you should try, is to check whether you can access other apps or sites like google.
My preference is to try to open google up and image search “cake.” If I see pictures of delicious cake, I know that I can celebrate because it’s not a problem with my connection!
Test that Wi-Fi!
However, if there’s no cake for you, then you’re going to need to try to fix your Wi-Fi. If your coverage is spotty, try to get closer to your router and see if your signal improves. If not, try toggling your router on and off.
Reset your router
If that doesn’t work, the next step is to hard reset your router. This means disconnecting both your phone-line and the power cable, waiting 30 seconds, then reconnecting it.
In some cases, this resets the DNS and IP and can “refresh” your connection. If this still doesn’t work, you may have to contact your ISP about your internet connection and use your mobile data for the time being.
Clear the cache and data
Sometimes apps get clogged up with too much stored data and this can cause them to slow down or not work at all. Going into your app settings and clearing the data will get rid of the bloat and could solve the issue you’re having.
Just keep in mind when you do this, your login data and preferences are removed, so make sure you write down any login details first.
Reinstall the BBC News app
If nothing has worked so far, the last option, and the most drastic, is most likely to work. It’s time to completely uninstall the app from your device and do a clean install. This ensures that it’s fully up to date, that your connection is working properly, and there’s no damaging data still being retained. This is your last resort.
The BBC app is very reliable and rarely down, and most of the time it works brilliantly. Even if a problem comes up, usually these are very temporary and are resolved in a matter of minutes, whether it’s something on the BBC’s side of the connection, or if you are having issues on your end.
Keeping your app updated and making sure your internet connection is working smoothly should ensure that you are never forced to go out and buy a newspaper to catch up on the latest breaking news.