BBC News App Not Working? – Do this!

The BBC has one of the world’s leading and most trusted sources of accurate and popular news apps, used in over two hundred countries worldwide.

So what do you and how do you even tell if your news isn’t being updated? Whether it’s a problem with your phone, your connection, or if the app itself is down, following our step-by-step instructions is a sure-fire way of solving the issue.

BBC News App not working? – Try this

If you find the BBC News app might not be working, there are a few common reasons why this could be the case. This includes;

  1. Internet Connection Issues: If your device is not connected to the internet, or if your internet connection is unstable or too slow, the app may fail to load news stories or update content. Ensure that you have a stable internet connection and try reloading the app.
  2. App Outdated: The version of the BBC News app you have installed on your device might be outdated. App developers regularly update their apps to fix bugs, improve performance, and add new features. Check your device’s app store to see if there is an update available for the BBC News app.
  3. Device Compatibility Issues: The app may not be compatible with your device’s operating system or hardware. Ensure that your device meets the app’s minimum requirements. You can usually find this information on the app’s page in your device’s app store.
  4. Server Issues: Sometimes, the problem may not be on your end but with the BBC’s servers. If their servers are down or experiencing issues, the app may not be able to retrieve news stories. You can check the BBC’s official social media accounts or website for any announcements regarding server issues.
  5. App Glitches or Bugs: Like all software, the BBC News app can have glitches or bugs that cause it to malfunction. Try troubleshooting by closing the app completely and reopening it, clearing the app’s cache, or reinstalling the app to see if it resolves the issue.

If none of these solutions work, you’ll want to run through this article in more detail to get it fixed.

Check Your Wifi is Enabled

First things first, making sure the plane icon isn’t enabled is one of the first things you should check.


If you aren’t in airplane mode, check that you are connected to the Wi-Fi in the first place.

Not being able to connect to the internet at all will prevent you from being able to implement most of the solutions in the first place, so it’s essential to get back online.

If you can’t get your Wi-Fi to work, we can help, but for the time being, you may need to use your internet data.

Lastly, restarting your device, or the fix of “turn it off and on again” could provide a quick solution.

Your device could have run into a stability issue completely unrelated to your app or internet connection and doing this ensures your mobile isn’t the cause of your issues.

With these common issues checked, we need to figure out whether the app’s servers are having problems, your internet connection is working as it should, or if you need to update the app on your phone.

One of these is likely the culprit, and the steps below will help identify the cause and give you the solutions you need to get reconnected.

Checking the servers

The BBC News app is actually a collection of servers across the world. This can result in the app not working for everyone, or just people in certain areas.

Sometimes it’s not even a case of a server exploding, or cables being unplugged, but planned maintenance.

Either way, you can check if there are issues with the service by seeing updates on their Twitter page which can be found here.


Connection issues

More likely than not, the root cause is usually problems with your internet connection.

The first thing you should try, is to check whether you can access other apps or sites like google.

My preference is to try to open google up and image search “cake.” If I see pictures of delicious cake, I know that I can celebrate because it’s not a problem with my connection.


Test Wi-Fi!

However, if there’s no cake for you, then you’re going to need to try to fix your Wi-Fi.

If your coverage is spotty, try to get closer to your router and see if your signal improves. If not, try toggling your router on and off.

bbc news app not working

Reset your router

If that doesn’t work, the next step is to hard reset your router. This means disconnecting both your phone-line and the power cable, waiting 30 seconds, then reconnecting it.

In some cases, this resets the DNS and IP and can “refresh” your connection.

If this still doesn’t work, you may have to contact your ISP about your internet connection and use your mobile data for the time being.

Clear the cache and data

Sometimes apps get weighed up with too much stored data and this can cause them to slow down or not work at all.

Going into your app settings and clearing the data will get rid of the bloat and could solve the issue you’re having.

Just keep in mind when you do this, your login data and preferences are removed, so make sure you write down any login details first.

Reinstall the BBC News app

If nothing has worked so far, the last option, and the most drastic, is most likely to work. It’s time to completely uninstall the app from your device and do a clean install.

This ensures that it’s fully up to date, that your connection is working properly, and there’s no damaging data still being retained.  This is your last resort.


The BBC app is very reliable and rarely down, and most of the time it works brilliantly.

Even if a problem comes up, usually these are very temporary and are resolved in a matter of minutes, whether it’s something on the BBC’s side of the connection, or if you are having issues on your end.

Keeping your app updated and making sure your internet connection is working smoothly should ensure that you are never forced to go out and buy a newspaper to catch up on the latest breaking news.

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Edward brings years of experience in a variety of different fields including online marketing & No-code app development, and he's been investing in stocks and cryptocurrency since 2016. Outside of work you'll usually find him watching movies at the local cinema or playing games in the Apple Arcade.

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