Apple Remote is a convenient app for controlling your Apple TV (or other compatible devices) using your iPhone, iPad or iPod Touch.
However, there can be times where your Apple Remote doesn’t work properly. Here are some common issues that can cause the app to fail, and ways you can fix them.
Apple Remote app not working? – What to do
There are various reasons that could be preventing Apple Remote from working. Here is a list of some of the common causes, along with their solutions. Get Apple Remote working again, and you can return to controlling your devices from the comfort of your app.
Apple Remote may not be working because your devices aren’t all connected to the same Wi-Fi network. This is a requirement for the app to work.
Ensure that all relevant devices are connected to the same network.
Go to Settings>Wi-Fi. Check that it’s connected to the right network.
For Apple TV:
Go to Settings>General>Network>Wi-Fi. Check that it’s connected to the right network.
Click on the Wi-Fi icon in the top-left of the screen to check if it’s connected to the right network.
If Apple Remote is still not working, try restarting your router by turning it off and on again. Then, try using Apple Remote once more. Routers can have issues functioning if too many devices connect to it at once.
Enable Home Sharing
Apple Remote requires all related devices to have Home Sharing enabled to work properly. Check that Home Sharing is set up and turned on for all relevant devices.
Open your Apple Remote app. If Home Sharing is not set up, it should showcase an option called ‘Use Home Sharing’. Press on it to initiate the set up process, and sign in with your Apple ID.
If Home Sharing is already set up, go to Settings and look at the Home Sharing option. If the switch next to it is green, Home Sharing is enabled. If it’s not, then press it to enable Home Sharing.
For Apple TV:
Go to Settings>Users and Accounts>Home Sharing. Then, enable Home Sharing, and sign in with your Apple ID.
Go to Menu>System Preferences>Sharing>Media Sharing. This should show an option for Home Sharing. If the box next to it is not checked, Home Sharing is turned off. Click on the box to turn Home Sharing on.
Your Apple Remote app may not be working due to an issue with your devices. Try restarting your devices, and using the app again.
Hold down the lock button on the right side of your phone until the option to ‘power off’ appears on the screen. Slide the switch to shut down your phone.
Then, after about 10 seconds, hold the lock button until the apple logo appears on the screen to start your phone again.
For Apple TV:
Go to Settings>System>Restart.
Go to Menu>Restart.
Apple Remote may not be working due to your device using outdated drivers or systems. Check for any available software updates for your devices and download them. Then, try using Apple Remote again.
Go to Settings>General>Software Update. If there’s an available update to download, press ‘download and install’ to update your phone.
For Apple TV:
Go to Settings>System>Software Updates. Click on ‘update software’ to check if there are any available updates. If there is one, download it to update your Apple TV.
Go to Menu>System Preferences>Software Update. If there’s an available update, it should show either an ‘update now’ or ‘upgrade now’ option. Click on them to update your Mac.
Apple Remote may not be working because you have an outdated version of the app. Try checking to see if your app needs updating, and update the app if it does.
Go to the app store, press on your profile picture, and press ‘purchased’. This will show you a list of apps you’ve downloaded. Find the Apple Remote app and see if there’s an update option for it. If there is, press on it to update the app.
There may be an issue with the app itself, so try closing and reopening it.
Double-press the home button to show your tabs, and swipe up on the Apple Remote tab to close it.
Then, open Apple Remote again.
If none of the solutions above worked, try uninstalling and reinstalling the app. Then, try using Apple Remote again.
Press and hold the Apple Remote app icon on your home screen. This should make a list of options appear. Press ‘remove app’ to uninstall the app.
This will cause another set of options to appear. Press ‘delete app’ to confirm the uninstallation.
A final set of options will then appear. Press ‘delete’ to start the uninstallation.
Finally, go on the app store, press on your profile picture, and press ‘purchased’ to see a list of all the apps you’ve ever downloaded. Find the Apple Remote app and press on the cloud icon to reinstall the app.
Contact Customer Support
If none of these solutions worked, then try contacting Apple Customer Support for more specialised help. Find the Apple Support number for your region on their customer support page.
To conclude, if Apple Remote is not working, it’s most likely due to a connection error of some sort. Ensure that all your devices are connected to the same network, and have home sharing turned on.
However, the cause for Apple Remote not working could be due to a more fundamental issue, such as a serious issue with your devices. In this case, more specialised advice would be best. Contact Apple Support for help if none of the solutions above worked, and I’m sure they can help solve your issue.