YouTube app not working on iPhone? Here’s how to fix that

YouTube is a famous video platform, where users can upload content for revenue or watch videos for entertainment. They target a wide audience, with their videos ranging from cooking tutorials to music videos. You can also have an issue where YouTube won’t play videos, but that’s a different topic altogether. And if you’re not an iPhone user, then check our YouTube not working guide for Android instead.

So, we do know that the YouTube app can fail to work at times. Here are some ways in which you can solve that.

YouTube app not working on iPhone? – What to do

There are a few issues that could be stopping your YouTube app from working. Here’s a list of those problems, along with their solutions. Then, you can start watching your favourite YouTubers again.

Internet Issues

YouTube requires internet to work. So, check that your internet is working. Try using something that requires the internet – e.g. a Google search. If it doesn’t work, then there’s probably something wrong with your internet connection.

Try disconnecting and reconnecting to your network on your device, and try using the internet again.

If it still doesn’t work, try turning your router on and off again.

If the issue persists, then you can check if there are any problems with your internet provider by going on https://downdetector.co.uk/ and searching for your broadband. Click on your broadband to see their recent outage reports in the last 24 hours. If there’s a high amount of reports, then there your internet broadband is having problems. These should be solved in the next few days. So, try using YouTube again in a day or so.

outage-reports

Server Issues

Ensure that the issue lies in the YouTube app rather than YouTube’s servers. You can find out whether this is the case by going on https://www.isitdownrightnow.com/youtube.com.html to check YouTube’s server status.

server-status-3

If the server status is ‘up’, it means the server is not down at the moment.

Restart Device

YouTube may not be working due to an issue with your device. Try restarting your device, and using the app again.

For Apple users:

Hold down the lock button on the right side of your phone until the option to ‘power off’ appears on the screen. Slide the switch to shut down your phone.

iphone-power-down

Then, after about 10 seconds, hold the lock button until the apple logo appears on the screen to start your phone again.

For Android users:

Hold down the lock button on the right side of your phone until the option to restart your phone appears on the screen. Press ‘restart’ to restart your phone.

android-power-down

Update Device

YouTube may not be working due to your device using outdated drivers or systems. Check for updates and download any that are available. Then, after updating your device, try using the app again.

For Apple users:

Go to Settings>General>Software Update. If there’s an available update to download, press ‘download and install’ to update your phone.

For Android users:

Go to Settings>Software Update>Download and Install, to check for updates. If there’s an available update, download it to update your phone.

Update App

YouTube may not be working because you have an outdated version of the app. Try checking to see if your app needs updating, and update the app if it does.

For Apple users:

Go to the app store, pressing on your profile picture, and pressing ‘purchased’. This will show you a list of all the apps you’ve downloaded. Find the YouTube app and see if there’s an update option for it. If there is, press on it to update the app.

For Android users:

Go to the play store, and press on your profile icon. Then, press manage apps and devices to show a list of all your apps.

Press updates available to see if there are any updates for your apps. If there’s an update available for the YouTube app, press the update option for it to update the app.

updates-available

Log Out

Try logging out of your account, and logging back in again.

Press on your profile picture, and press the arrow next to your account name. Then, press ‘use YouTube signed out’.

Finally, log back into your account and try using the app again.

Reinstall App

If none of the solutions above made your app work again, try uninstalling and reinstalling YouTube. Then, try using the app again.

For Apple users:

Press and hold the YouTube app icon on your home screen. This should make a list of options appear. Press ‘remove app’ to uninstall the app.

uninstall-youtube

This will cause another set of options to appear. Press ‘delete app’ to confirm the uninstallation.

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A final set of options will then appear. Press ‘delete’ to start the uninstallation.

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Finally, go on the app store, press on your profile picture, and press purchased to see a list of all the apps you’ve ever downloaded. Find the YouTube app and press on the cloud icon to reinstall the app.

reinstall-youtube-app

For Android users:

Press and hold the YouTube app to make a row of options appear. Press the disable option, which will make a notice appear.

uninstall-youtube

Press ‘disable’ to confirm the uninstallation.

uninstall-youtube-confirmation

Finally, go to the play store store and search ‘youtube’ in the search bar. This should show the YouTube app as the first search result. Press the ‘enable’ option to reinstall the app.

reinstall-youtube-app

Contact Customer Support

If none of these solutions worked, then try using YouTube’s help centre. Go to https://support.google.com/youtube#topic=9257498 and type your query or issue into the search bar. You can look through the results to see if there are any that are helpful to you.

youtube-help

Alternatively, you can send your query to the support team through either the app or website. If you have access to your app, then press your profile icon. Then, scroll down and press ‘help and feedback’.

youtube-settings

Then, press ‘send feedback’.

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Finally, fill in the form to send your issue to the support team.

feedback-form

If you don’t have access to the app, then go on youtube.com and sign in. Then, click on your account icon and click ‘send feedback’.

youtube-settings-1

Finally, fill in the form to send your issue to YouTube’s support team.

youtube-help-form

Conclusion

To conclude, there are many reasons for why the YouTube app may not be working. If it’s due to an external factor, such as the servers being down, then wait a day or so before using the app again. These issues shouldn’t persist for long.

However, if the reason your app isn’t working is due to a more personal issue, such as your device, then a more specialised solution would be most helpful. Contact YouTube’s customer support if none of the solutions above worked, and I’m sure you’ll find a solution.

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