WhatsApp not working? Here’s how to fix that

WhatsApp is a well-known messaging app that allows users to video call, voice call, text message and more, with friends and family. It’s become preferred to texting by many, primarily because it’s easy and it doesn’t use much data.

Although it’s generally extremely reliable, there are times when WhatsApp may stop working. If you do find that WhatsApp isn’t working at it should be, here’s what you’re going to want to do.

WhatsApp app not working? – What to do

If you’re finding that Whatsapp isn’t working, this is likely because of your Wi-Fi connection or cellular data – ensuring you’re connected to the internet is crucial to WhatsApp working properly. This can also be caused by outdated app software, so make sure to clear your cache data and potentially even uninstall the app before reinstalling it again.

These are the common issues and resolutions most people find with WhatsApp. Let’s run through them in a little more detail to see if we can fix WhatsApp and let you get back to messaging your mates.

Internet Issues

WhatApp requires internet to work. So, first and foremost, check that your internet is working.

To do so, try using something that requires the internet – e.g. YouTube. If it doesn’t work, then there’s probably something wrong with your internet connection.

Check your router to see if the indicator light is red. If so, there is an issue with your internet or router. Try turning it off and on again, before using YouTube once more. If it still doesn’t work, then you can check if there are any problems with your internet provider by going on https://downdetector.co.uk/ and searching for your broadband.

Click on your broadband to see their recent outage reports in the last 24 hours. If there’s a high amount of reports, then there your internet broadband is having problems. These should be solved in the next few days. So, try using WhatsApp again in a day or so.


Server Issues

Ensure that the issue lies in your WhatsApp app rather than WhatsApp’s servers. To find out whether this is the case, you can go to https://www.isitdownrightnow.com/whatsapp.com.html to check WhatsApp’s server status.


If the server status is ‘up’, it means the server is not down at the moment.

Restart Device

WhatsApp may not be working due to an issue with your device. Try restarting your device, and using the app again.

For Apple users:

Hold down the lock button on the right side of your phone until the option to ‘power off’ appears on the screen. Slide the switch to shut down your phone.


Then, after about 10 seconds, hold the lock button until the apple logo appears on the screen to start your phone again.

For Android users:

Hold down the lock button on the right side of your phone until the option to restart your phone appears on the screen. Press ‘restart’ to restart your phone.


Update Device

WhatsApp may not be working due to your device using outdated drivers or systems. Check for updates and download any that are available. Then, after updating your device, try using WhatsApp again.

For Apple users:

Go to Settings>General>Software Update. If there’s an available update to download, press ‘download and install’ to update your phone.

For Android users:

Go to Settings>Software Update>Download and Install, to check for updates. If there’s an available update, download it to update your phone.

Update App

WhatsApp may not be working because you have an outdated version of the app. Try checking to see if your app needs updating, and update the app if it does.

For Apple users:

Go to the app store, pressing on your profile picture, and pressing ‘purchased’. This will show you a list of all the apps you’ve downloaded. Find the WhatsApp app and see if there’s an update option for it. If there is, press on it to update the app.

For Android users:

Go to the play store, and press on your profile icon. Then, press manage apps and devices to show a list of all your apps.

Press updates available to see if there are any updates for your apps. If there’s an update available for the WhatsApp app, press the update option for it to update the app.


Check App Permissions

If WhatsApp doesn’t have access to certain permissions, such as to your contacts, it can prevent the the app from doing certain tasks. Try checking your app permissions, and allow all permissions for the app if it hasn’t already been done. Doing this ensures that WhatsApp has access to all the necessary information it requires.

For Apple users:

Go to Settings and scroll until you find WhatsApp, and press on it. There should be an ‘allow WhatsApp to access‘ section at the top. Check that all the options there are enabled.


Then, try using WhatsApp again.

For Android users:

Go to settings>apps. Then, find WhatsApp and press on it.


Next, press permissions to see a list of what permissions have been allowed or denied.


Press into each denied permission and and select ‘allow’ for all of them.


Then, try using WhatsApp again.

Reinstall App

If none of the solutions above made your app work again, try uninstalling and reinstalling WhatsApp. Then, try using the app again.

For Apple users:

Press and hold the WhatsApp app icon on your home screen. This should make a list of options appear. Press ‘remove app’ to uninstall the app.


This will cause another set of options to appear. Press ‘delete app’ to confirm the uninstallation.


A final set of options will then appear. Press ‘delete’ to start the uninstallation.


Finally, go on the app store, press on your profile picture, and press purchased to see a list of all the apps you’ve ever downloaded. Find the WhatsApp app and press on the cloud icon to reinstall the app.


For Android users:

Press and hold the WhatsApp app to make a row of options appear. Press the uninstall option, which will make a notice appear.


Press ‘ok’ to confirm the uninstallation.


Finally, go to the play store store and search ‘whatsapp’ in the search bar. This should show the WhatsApp app as the first search result. Press the ‘install’ option to reinstall the app.

Contact Customer Support

If none of these solutions worked, then try contacting WhatsApp’s customer support for some more personalised help. Fill in the form to send your issue to their customer support team.



To conclude, there are many reasons for why your WhatsApp may not be working. It’s a solid app that has a lot of good features, like video calling and messaging. If the cause is due to an uncontrollable factor, such as WhatsApp’s servers being down, then just be patient and try using the app again after a day or so. The issue shouldn’t persist for long.

However, if the reason your app isn’t working is due to a more personal issue, such as your application itself, then a more personalised solution would be most helpful. Contact WhatsApp’s customer support if none of the solutions above worked. Seek advice from WhatsApp themselves, and I’m sure they’ll be able to help you.

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I love reading, writing, drawing, and other creative pursuits. I wish to travel more and do extreme activities, such as bungee-jumping and skydiving. I'm a casual gamer with an affinity for narrative-driven games and unique art styles. I like watching a variety of different media, but I particularly enjoy animations and musicals. My favourite genre, for both books and visual media, is psychological-thriller.

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