WhatsApp not working? Here’s how to fix that

Staying connected with friends, family, and colleagues is more crucial than ever.

WhatsApp, with its user-friendly interface and versatile features, has become a go-to messaging app for millions around the globe.

However, like any piece of technology, it’s not immune to glitches and issues.

In this comprehensive guide, we will delve into the common problems users face with WhatsApp, their causes, and the steps you can take to resolve them.

Before we can troubleshoot, it’s important to understand the basics of how WhatsApp works.

WhatsApp requires a stable internet connection, whether it’s Wi-Fi or mobile data, to send and receive messages, make calls, and use other features.

Ensure that your device is running the latest version of the app, as updates often include bug fixes and performance improvements.

Connectivity Issues

One of the most common reasons for WhatsApp not working is connectivity issues.

If you’re experiencing delays in sending or receiving messages, or calls are not going through, first check your internet connection.

Make sure you’re connected to a stable network and try switching between Wi-Fi and mobile data to see if that resolves the issue.

App Crashes

If WhatsApp is frequently crashing, it might be due to a lack of storage space on your device, or the app itself may have become corrupted.

To resolve this, try clearing the cache and data of the app from your device’s settings.

If that doesn’t work, consider reinstalling WhatsApp, but make sure to back up your chats first to prevent data loss.

Notification Issues

If you’re not receiving notifications for new messages or calls, ensure that notifications are enabled in both the WhatsApp settings and your device’s settings.

Additionally, check if the conversation or contact is not muted. If everything seems in order, try restarting your device.

Message Delivery Delays

Message delivery delays can be frustrating. This can happen if the recipient’s phone is off or they are not connected to the internet.

If the message shows a single tick, it means that the message has been sent from your device but has not been delivered to the recipient.

If it shows double ticks, the message has been delivered, and blue ticks indicate that the message has been read.

Account Verification Issues

When setting up WhatsApp, you need to verify your phone number.

If you’re facing issues with account verification, ensure that you’ve entered the correct phone number and that you have an active SIM card inserted.

You should also have a stable internet connection to receive the verification code.

Updating or Reinstalling WhatsApp

Keeping the app up to date is crucial for its smooth functioning. Developers regularly release updates to fix bugs and enhance performance.

To update WhatsApp, go to your device’s app store, search for WhatsApp, and if an update is available, select ‘Update’.

If the app is still not working properly after an update, you may need to reinstall it. Remember to back up your chats before uninstalling.

Contacting Support

If you’ve tried all the above solutions and WhatsApp is still not working, it might be time to contact WhatsApp support. You can reach out to them directly through the app.

Go to ‘Settings’, then ‘Help’, and select ‘Contact Us’. Provide a detailed description of the issue you’re facing, and they will get back to you with a solution.

Preventing Future Issues

To prevent future issues with WhatsApp, ensure that your device’s operating system and the app are always up to date.

Regularly clear the app’s cache and make space on your device by deleting unnecessary files and apps.

Additionally, be cautious of unreliable Wi-Fi networks as they can cause connectivity issues.


WhatsApp is a vital tool for communication, and when it’s not working, it can cause a great deal of frustration.

By understanding the common issues and their solutions, and taking preventative measures, you can ensure a smooth and reliable WhatsApp experience.

Remember, staying connected is just a few troubleshooting steps away.

Photo of author

Connect: Twitter



I love reading, writing, drawing, and other creative pursuits. I wish to travel more and do extreme activities, such as bungee-jumping and skydiving. I'm a casual gamer with an affinity for narrative-driven games and unique art styles. I like watching a variety of different media, but I particularly enjoy animations and musicals. My favourite genre, for both books and visual media, is psychological-thriller.

Read more from Jenny


Apps UK
International House
12 Constance Street
London, E16 2DQ