Uber App Not Working? Here’s the fix

The Uber App is used by quite literally millions, maybe even tens of millions of people. So of course, it’s a little frustrating when it’s not working. Especially if you’re currently needing to get somewhere…

Thankfully the Uber App is an enormously successful app and therefore the company dedicates a lot of time and effort into maintaining it so it’s very rare that there will be any down time because of an issue on the company’s side.

Uber App Not Working? The fix

One of the first things to check if the app is down is the uber website itself. Here they have a news section which will be updated if there are any issues with the app on the company’s side and it will have updates if there are any issues. You can check with the link here: https://www.uber.com/


If the app isn’t working and you’ve checked their website, then it’s likely on your end. So, here’s our solutions for how to fix your Uber App…


The main thing that will cause issues with the Uber App is your internet connection. This will be shown by a connecting icon either on the app’s loading screen or an error message will appear.

Too quickly check if it is your connectivity that’s the issue, open and browser such as Safari and try to load a web page. Google is a good one to check as it’s always up.

Here are the main things to double check when on your mobile and have connection issues:

  • Airplane mode. As you can probably guess, having airplane mode on stops all signal and network connection so it’s one of the first things to check, usually indicated by an airplane icon in the top right corner of your device.
  • Wifi. Just in case you are on wifi there are two things to check here. The wifi on your device and your router. Firstly, make sure your wifi is turned on. If it is, then give it a quick off and on then try connecting again. Secondly, the router itself, check for any obvious warning lights. Just for good measure do a reset, another off and on. Easy as that.

Check for updates

App’s have a variety of issues all the time and one of the most common causes for these more obscure issues are updates. The developers push an update server side and it can cause the app to stop working properly until the update has been done by users. This is rarely something as significant as the entire app not working but is very possible.

Here’s what to do.


  • Open the app store.
  • Navigate to your profile, should be an icon in the top right.
  • Scroll down to your list of apps and search for Uber App, if it’s in the to be updated section then hit that update button.


  • Navigate to the Play Store home screen.
  • Select My apps & games.
  • Here you can select the Uber App specifically if it needs an update or just hit update all.

Restart/clear cache

Sometimes these apps have stored data that can corrupt files and cause issues with loading. Nothing to worry about however, this happens when files break, and a simple clearing of the cache removes the problem files.

One thing to keep in mind when doing this that it will remove all saved data. Files, usernames, and accounts. A lot of this is held server side by Uber however so the only hassle is a quick sign in and you’re back up and running.

Thankfully this can be done on both Android and IOS devices.

For iPhone/IOS devices it’s not very intuitive how to do this… Unfortunately, the only way to do this is to delete the app and reinstall it… This is a little annoying, but it will also clear up any potential corrupt files.

For Android this can be done from the app settings.

Navigate to settings.

  • Select apps.
  • Select Uber App
  • Select storage.
  • Press the clear cache option down in the bottom right.


In conclusion the Uber App almost never has issues, if there are any issues it is most likely a connection issue on your end. So, check your internet connection, clear the apps cache and reinstall if all else fails. This should fix all your problems and then you’ll be well on your way to your destination. Happy travels!

Apps UK
International House
12 Constance Street
London, E16 2DQ