Sonos app not working? – How to Fix

There’s nothing more frustrating than settling down for a relaxing evening, only to find out your Sonos app is not working.

It’s a common issue that many users face, and it can be caused by a variety of factors ranging from network issues to outdated software.

Sonos, a renowned brand in the smart speaker industry, has designed its app to be user-friendly and efficient. However, like any other technology, it’s not immune to glitches and bugs.

In this comprehensive guide, we’ll walk you through various scenarios, troubleshooting steps, and preventive measures to ensure that your Sonos app runs smoothly.

Identifying the Issue

Before diving into the solutions, it’s crucial to identify what exactly is going wrong with your Sonos app.

Is it failing to open? Is it crashing unexpectedly? Or is it having trouble connecting to your Sonos speakers?

Paying attention to these details can significantly narrow down the potential causes and solutions.

App Crashes

If the Sonos app is crashing upon opening or while in use, it could be due to a lack of available memory on your device, or the app itself may be outdated.

Ensure your device has sufficient memory available and check for any pending updates for the Sonos app in your device’s app store.

Connection Issues

Connection issues between the app and the Sonos speakers are common.

This could be due to network problems, distance between the device and the speaker, or interference from other electronic devices.

Ensure your Sonos speakers and the device with the Sonos app are connected to the same Wi-Fi network and are within a reasonable range of each other.

Functionality Problems

Sometimes, the app may open and connect to the speakers, but certain functions may not work as expected.

This could be due to glitches within the app or outdated firmware on your Sonos speakers.

Ensure everything is up to date and consider restarting both your device and the Sonos speakers.

Troubleshooting Steps

Once you’ve identified the issue, you can proceed with the troubleshooting steps.

Here are some general steps that can help resolve most issues related to the Sonos app not working.

Update the App

Ensure that you have the latest version of the Sonos app installed on your device.

Developers regularly release updates to fix bugs and improve performance. Check your device’s app store for any available updates.

Check Your Network

A stable internet connection is crucial for the Sonos app to function correctly.

Ensure your Wi-Fi network is stable and that both your device and the Sonos speakers are connected to the same network. You may also try restarting your router.

Restart Your Device and Speakers

Sometimes, a simple restart can solve a multitude of tech-related issues.

Try restarting both the device with the Sonos app and the Sonos speakers themselves.

Reinstall the App

If all else fails, you might consider reinstalling the Sonos app on your device.

This can help resolve any corrupted files or glitches that might be causing the app to malfunction.

Preventive Measures

To ensure that you don’t run into the same issue in the future, here are some preventive measures you can take.

Regularly Update the App and Speakers

Keep the Sonos app and your Sonos speakers up to date. Regular updates not only bring new features but also fix any known bugs and improve performance.

Maintain a Stable Internet Connection

Ensure that your internet connection is stable and strong. Consider using a Wi-Fi extender if there are dead spots in your home.

Minimize Interference

Other electronic devices can interfere with the connection between the Sonos app and the speakers.

Try to minimize interference by placing your router in a central location and keeping other electronic devices away from the Sonos speakers.


Facing issues with the Sonos app not working can be a hassle, but with the right steps, you can resolve the issue and get back to enjoying your music.

Remember to identify the issue, follow the troubleshooting steps, and take preventive measures to avoid future problems.

With this guide, you should be well-equipped to handle any issues that come your way and ensure a seamless experience with your Sonos app and speakers.

Photo of author

Connect: Insta



Edward brings years of experience in a variety of different fields including online marketing & No-code app development, and he's been investing in stocks and cryptocurrency since 2016. Outside of work you'll usually find him watching movies at the local cinema or playing games in the Apple Arcade.

Read more from Edward


Apps UK
International House
12 Constance Street
London, E16 2DQ