Revolut not working? – How to Fix

Revolut has become a popular choice for people looking for an alternative to traditional banking, offering a range of services from currency exchange to cryptocurrency trading.

However, like any app, it can sometimes experience issues, leading users to find that their Revolut app is not working as expected.

In this article, we delve into some common problems and solutions to help you get your app back up and running smoothly.

Common Issues and Solutions with the Revolut App

Connection Problems

One of the most common reasons why the Revolut app may not be working is due to connection issues.

This could be a problem with your internet connection, or it could be an issue with Revolut’s servers. To troubleshoot, start by checking your internet connection.

Ensure you have a stable Wi-Fi connection or that your mobile data is turned on and has good signal strength.

If your internet connection is stable, the next step is to check if Revolut’s servers are down.

You can do this by visiting a website like DownDetector, which provides real-time information about the status of various services.

If there are widespread reports of issues with Revolut, it’s likely a problem on their end, and you’ll need to wait for them to fix it.

App Crashes

App crashes are another common issue that can lead to the Revolut app not working as it should.

This can happen for a variety of reasons, such as software bugs, outdated app versions, or issues with your device.

To resolve this, start by ensuring that your app is up to date. Visit your device’s app store, search for Revolut, and see if there is an update available.

Installing the latest version of the app can resolve any bugs that may be causing the app to crash.

If updating the app doesn’t work, try restarting your device. This can help to clear out any temporary issues that may be causing the app to malfunction.

If the problem persists after a restart, consider reinstalling the app. This can help to resolve any deeper issues that may be causing the app to crash.

Login Issues

Sometimes, users may find that they are unable to log in to their Revolut account, leading to the Revolut app not working as it should.

This could be due to a forgotten password, a locked account, or issues with two-factor authentication.

If you’ve forgotten your password, use the “Forgot Password” option on the login screen to reset it.

If your account is locked, you will need to contact Revolut’s customer support for assistance.

They can help to verify your identity and unlock your account. Ensure that you have any necessary verification documents ready to speed up the process.

If you are having issues with two-factor authentication, ensure that you have access to the device or email account that is set up to receive authentication codes.

If you’ve lost access, you will need to contact Revolut’s customer support to update your two-factor authentication settings.

Transaction Issues

Sometimes, transactions may not go through, or they may be pending for a longer time than expected.

This can be due to a variety of reasons, such as insufficient funds, a blocked card, or issues with the merchant.

If you are experiencing transaction issues, start by checking your account balance to ensure that you have sufficient funds.

If your card is blocked, you can usually unblock it directly from the Revolut app. Go to the ‘Cards’ section, select the card in question, and look for an option to unblock it.

If you are unable to unblock the card from the app, you may need to contact Revolut’s customer support for assistance.

If the issue is with a specific merchant, it’s possible that they are experiencing their own issues that are preventing the transaction from going through.

In this case, you may need to wait and try the transaction again later, or contact the merchant directly for assistance.

Technical Glitches

Technical glitches can sometimes cause the Revolut app to not work as expected.

This could be due to issues with your device, the app itself, or external factors such as software updates or server issues.

To resolve technical glitches, start by ensuring that your device’s operating system is up to date.

Software updates can resolve known issues and improve the overall performance of your device.

If your device is up to date, try clearing the app’s cache. This can help to resolve any temporary issues that may be causing the app to malfunction.

On Android devices, you can clear the app’s cache from the ‘Settings’ menu, under ‘Apps’.

On iOS devices, you may need to delete and reinstall the app to clear the cache.

If clearing the cache doesn’t resolve the issue, try logging out of the app and logging back in.

This can help to refresh your session and resolve any temporary glitches that may be causing the app to not work as expected.

Additional Troubleshooting Tips

Check for Device Compatibility

One aspect that is often overlooked when the Revolut app is not working is the compatibility of the app with your device.

Revolut regularly updates its app to enhance security and introduce new features, which may not be supported by older devices or operating systems.

Ensure that your device is running a supported version of its operating system and check Revolut’s official website or contact their customer support to find out the minimum system requirements.

Disable VPN Services

Using a VPN can sometimes interfere with the functionality of apps, including Revolut. If you have a VPN enabled, try disabling it and see if this resolves the issue.

VPNs can alter your IP address and make it appear as though you are accessing the app from a different location, which can trigger security protocols and potentially lead to the Revolut app not working correctly.

Check App Permissions

Apps often require certain permissions to function correctly, such as access to your location, contacts, or storage.

If you have denied any of these permissions to the Revolut app, it may not work as intended.

Go to your device’s settings, find the Revolut app, and ensure that it has all the necessary permissions enabled.

Reinstall the App

If you have tried all the above solutions and the Revolut app is still not working, consider reinstalling the app.

Uninstall the app from your device, restart your device, and then download and install the latest version of the Revolut app from the app store.

This can help to resolve any deeper issues that may be causing the app to malfunction and ensures that you are using the latest version of the app.

Contact Revolut Customer Support

If you have tried all of the troubleshooting tips and the Revolut app is still not working, it’s time to contact Revolut’s customer support.

They can provide personalized assistance and help to resolve any issues that may be causing the app to not work correctly.

Ensure that you have all the necessary information ready, such as your account details and a description of the issue, to help speed up the process.

Conclusion

When the Revolut app is not working, it can be a source of frustration and inconvenience.

However, by following the troubleshooting tips and solutions provided in this article, you can resolve most issues and get back to using the app as normal.

Remember to keep your app and device up to date, check for compatibility issues, and contact Revolut’s customer support if needed.

With the right steps, you can ensure that your Revolut app is working smoothly and efficiently, allowing you to take full advantage of all the features and services it has to offer.

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Author

Edward

Edward brings years of experience in a variety of different fields including online marketing & No-code app development, and he's been investing in stocks and cryptocurrency since 2016. Outside of work you'll usually find him watching movies at the local cinema or playing games in the Apple Arcade.

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