Premium Bond app not working? – How to Fix

In the digital age, managing finances and investments has never been easier, thanks to a variety of apps and online platforms.

One such popular option in the UK is the Premium Bonds, offered by National Savings and Investments (NS&I).

However, users sometimes face issues with the Premium Bond app not working properly, which can cause inconvenience and concern.

This comprehensive guide aims to address this issue, offering solutions, insights, and troubleshooting tips to help users get back on track.

Understanding the Premium Bond App

Before diving into the solutions, it’s crucial to understand what the Premium Bond app is and how it functions.

Premium Bonds are a form of lottery bond issued by the NS&I, and the app is a digital platform that allows users to purchase bonds, check their balance, and see if they have won any prizes. It’s a convenient way for users to manage their investments on the go.

Connectivity Issues

One of the most common reasons for the Premium Bond app not working is connectivity issues.

Users might face trouble loading the app, logging in, or accessing certain features if their internet connection is unstable.

To solve this, ensure that you have a strong and stable internet connection. You can try switching between Wi-Fi and mobile data to see if it makes a difference.

Additionally, make sure that you are using the latest version of the app, as outdated versions might not function properly.

App Crashes

Another common issue is the app crashing unexpectedly. This can happen for various reasons, including software bugs or compatibility issues.

To resolve this, try clearing the app’s cache and data from your device’s settings.

This will refresh the app and can often resolve crashing issues. If the problem persists, try uninstalling and reinstalling the app.

Login Issues

If you are facing issues logging into the Premium Bond app, double-check that you are entering the correct login credentials.

If you have forgotten your password or are locked out of your account, use the ‘Forgot Password’ or ‘Unlock Account’ options available on the login page.

Follow the instructions carefully to regain access to your account.

Functionality Issues

Some users may find that specific features of the app are not working as expected. This can be due to software bugs, compatibility issues, or problems with the device itself.

To troubleshoot, ensure that your device’s operating system is up to date, as older versions may not support the latest app features.

Additionally, try restarting your device to resolve any temporary glitches.

Account Issues

If there are issues related to your Premium Bonds account, such as incorrect balance displays or missing transactions, it’s advisable to contact NS&I customer support directly.

They can provide accurate information about your account and help resolve any discrepancies.

Security and Privacy Concerns

Security is a paramount concern when it comes to financial apps. Ensure that you have a strong, unique password for your Premium Bond account and enable any additional security features offered by the app, such as two-factor authentication.

Be cautious of phishing attempts and only download the app from official app stores to protect your personal information.


While the Premium Bond app offers a convenient way to manage your investments, issues can sometimes arise that hinder its functionality.

By following the troubleshooting tips and solutions provided in this guide, users can resolve common issues and enhance their experience with the app.

Remember to keep your app and device up to date, maintain a strong internet connection, and reach out to NS&I customer support for any account-related inquiries.

With these practices, you can ensure a smooth and secure Premium Bond management experience.


What Should I Do if the Premium Bond App is Not Working?

First, check your internet connection and try restarting the app.

If the issue persists, clear the app’s cache and data, or consider reinstalling the app. For account-related issues, contact NS&I customer support.

Is the Premium Bond App Safe to Use?

Yes, the Premium Bond app is safe to use, provided that you download it from official app stores and follow best practices for online security.

Use a strong password and enable additional security features offered by the app.

Can I Manage My Premium Bonds Without the App?

Yes, you can manage your Premium Bonds through the NS&I website or by contacting their customer support directly.

These alternatives provide a reliable way to access your account and manage your investments.

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Edward brings years of experience in a variety of different fields including online marketing & No-code app development, and he's been investing in stocks and cryptocurrency since 2016. Outside of work you'll usually find him watching movies at the local cinema or playing games in the Apple Arcade.

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