Jaguar Remote app not working? – How to Fix

The Jaguar Remote app is an innovative solution designed to enhance the overall experience of Jaguar vehicle owners.

This app provides a wide range of functionalities, including the ability to remotely start the vehicle, lock and unlock the doors, and even check the vehicle’s fuel level.

However, like any other piece of technology, it is not immune to issues. Many users have reported problems with the Jaguar Remote app not working as expected.

In this article, we will delve deep into the possible causes of this issue and provide comprehensive solutions to get your app back up and running.

Understanding the Basics of the Jaguar Remote App

Before we jump into troubleshooting, it’s crucial to understand how the Jaguar Remote app works.

The app connects to your vehicle via the internet, allowing you to control various functions of your car remotely.

To use the app, you need to have a compatible Jaguar vehicle, a registered account on the Jaguar InControl website, and a stable internet connection on both your smartphone and your vehicle.

Connectivity Problems

One of the most common reasons for the Jaguar Remote app not working is connectivity issues.

The app requires a stable internet connection to communicate with your vehicle.

If you are facing connectivity problems, here’s what you can do:

  • Check Your Internet Connection: Ensure that your smartphone has a stable internet connection. You can try switching between Wi-Fi and mobile data to see if that resolves the issue.
  • Restart Your Phone: Sometimes, simply restarting your phone can fix connectivity issues.
  • Update the App: Make sure that you are using the latest version of the Jaguar Remote app. Outdated versions of the app may have bugs that can cause connectivity issues.

Login Issues

If you are unable to log in to the Jaguar Remote app, it might be due to incorrect login credentials or an issue with your account.

Here’s how you can fix it:

  • Reset Your Password: If you have forgotten your password, use the ‘Forgot Password’ option on the login screen to reset it.
  • Check Your Account Status: Ensure that your account is in good standing on the Jaguar InControl website. You might need to verify your account or update your subscription.

App Crashes

The Jaguar Remote app might crash unexpectedly due to various reasons.

To fix app crashes, try the following:

  • Update Your Phone’s Operating System: Ensure that your smartphone’s operating system is up to date. Outdated operating systems can cause apps to crash.
  • Clear App Cache: Go to your phone’s settings, find the Jaguar Remote app, and clear its cache. This can help resolve any temporary issues that might be causing the app to crash.

Vehicle Not Responding

Sometimes, even when the app is working correctly, the vehicle might not respond to the commands sent from the app.

If this is the case, try the following:

  • Check Vehicle’s Internet Connection: Ensure that your vehicle has a stable internet connection. You might need to check the vehicle’s connectivity settings or contact Jaguar’s customer support for assistance.
  • Update Vehicle’s Software: Make sure that your vehicle’s software is up to date. You can check for software updates on the Jaguar InControl website or visit your nearest Jaguar dealership.

Troubleshooting Advanced Issues

Reinstalling the App

If none of the above solutions work, you might need to reinstall the Jaguar Remote app. To do this:

  1. Uninstall the app from your smartphone.
  2. Restart your phone.
  3. Download and install the latest version of the Jaguar Remote app from the App Store or Google Play Store.
  4. Log in with your credentials and check if the issue is resolved.

Contacting Jaguar Support

If you have tried all the solutions mentioned above and the Jaguar Remote app is still not working, it might be time to contact Jaguar’s customer support.

They can provide further assistance and help resolve any issues that might be specific to your vehicle or account.

Preventing Future Issues

To prevent future issues with the Jaguar Remote app, follow these tips:

  • Keep the App Updated: Regularly check for updates for the Jaguar Remote app and install them as soon as they are available.
  • Maintain a Stable Internet Connection: Ensure that both your smartphone and your vehicle have a stable internet connection at all times.
  • Monitor Vehicle’s Software Updates: Keep an eye on software updates for your vehicle and install them promptly.


The Jaguar Remote app is a valuable tool for any Jaguar vehicle owner, providing a range of functionalities to enhance your driving experience.

However, issues can occur, leading to the app not working as expected.

By following the solutions and tips provided in this article, you should be able to resolve most issues and prevent them from occurring in the future, ensuring a seamless experience with the Jaguar Remote app.

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Edward brings years of experience in a variety of different fields including online marketing & No-code app development, and he's been investing in stocks and cryptocurrency since 2016. Outside of work you'll usually find him watching movies at the local cinema or playing games in the Apple Arcade.

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