iPhone App Store Not Working? We have the fix

Used by quite literally everyone that has an iPhone this is arguably one of the most important apps. Used for almost every app download out there, from the Instagram’s with millions of downloads to a new developer who’s just made a mobile game.

Everyone uses the app store, and often problems with it can be more than just iPhone apps not updating automatically – it can stop working altogether.

iPhone app store not working? The solution

The vast majority of the time the issue you will come across with the app store is your connection to the internet. This does not however mean it is the only that can occur, and we’ll go through the most commons ones with you here.

One thing to check first is Apple’s own systems status page. This will let you know if they are having any issues on their end so you know whether it’s something you need to change or simply a case of waiting for Apple to fix their stuff.

So, let’s get into it. Whether you have connection issues, crashing issues or something completely unheard of, these steps are sure to get you back on your way to downloading your favourite apps.

Apple status page here: https://www.apple.com/support/systemstatus/

Check your internet connection

The main thing that will cause issues with the iPhone App Store is your internet connection. This will be shown by a connecting icon either on the app’s loading screen or an error message will appear at the top of the screen with “Network connectivity limited or unavailable.”

Here are the main things to double check when on your mobile and have connection issues:

  • Airplane mode – As you can probably guess, having airplane mode on stops all signal and network connection so it’s one of the first things to check, usually indicated by an airplane icon in the top right corner of your device.
  • Wifi – Two things to check here. The wifi on your device and your router. Firstly, make sure your wifi is turned on. If it is, then give it a quick off and on then try connecting again. Secondly, the router itself, check for any obvious warning lights. Just for good measure do a reset, another off and on. Easy as that.

If that still doesn’t work, you may need to reset network settings on your Wi-Fi router. You can also switch over to mobile data to confirm whether this is actually the issue, or if the root of your App store problems lies elsewhere.

Systems update

Something to keep in mind as this is a core app of the iPhone is that system updates can have an effect on the app. This could be a small change to the app which is causing a conflict with the old version you have or a complete overall which renders your version useless until updated.

Either way this is high up on the list of fixes if your internet connection isn’t the cause implying this may have happened before with updates Apple have pushed and therefore has the potential to happen again.

Date and time

According to Apple, having the incorrect date and time set can interfere with the iPhone App Store. Make sure to check the date and time of your app and if either are inaccurate, you can change them by going into Settings, then select General, and finally Date & Time.

If you find this doesn’t work straight away, you may need to clear app store cache before your iPhone app store successfully registers the new time. You can also get in touch with Apple Support for more possible solutions.


In conclusion, the iPhone App Store is quite likely one of the most used apps in the world. On every iPhone by default it is for this reason that Apple clearly puts a lot of effort into maintaining it and preventing problems from occurring.

Being a major money maker for the company, this isn’t one they’re going to let have issues.

Photo of author

Connect: Twitter



By day he's an engineer and by night (well, evening or very early morning but night sounds way cooler) Alex runs the Apps UK ship. He has a keen interest in language, fitness & especially social media - he is always on the lookout for the next hot platform.

Read more from Alex

Apps UK
International House
12 Constance Street
London, E16 2DQ