Crunchyroll app not working

Crunchyroll is a well-known anime streaming platform, where users can watch anime shows and movies soon after their release in Japan. The platform offers content in both subs and dubs, in order to cater to everyone.

However, there are times when the app may struggle to work properly, whether that be loading issues or display errors. Here are some ways in which you can solve that.

Crunchyroll app not working

There are multiple factors that could be preventing your Crunchyroll app from functioning correctly. Here’s a list of those problems, along with their solutions. Then, you can go back to streaming your favourite anime shows.

Internet Issues

Crunchyroll requires a working internet connection to work.

Check that your internet is working, by using something that requires the internet – e.g. a YouTube video. If it doesn’t work, then there’s probably something wrong with your internet connection.

Try disconnecting and reconnecting to your network on your device, and try using the internet again.

If it still doesn’t work, try turning your router on and off again.

If the issue persists, then you can check if there are any problems with your internet provider by going on https://downdetector.co.uk/ and searching for your broadband. Click on your broadband to see their recent outage reports. If there’s a high amount of reports, then there your internet broadband is having problems. These should be solved within a few days. Try waiting a day or so before using the Crunchyroll app again.

outage-reports

Server Issues

Make sure the issue lies in the Crunchyroll app rather than Crunchyroll’s servers. You can find out whether this is the case by going on https://www.isitdownrightnow.com/crunchyroll.com.html to check Crunchyroll’s server status.

server-status-4

If the server status is ‘up’, it means the server is not down at the moment.

Restart Device

Crunchyroll may not be working due to an issue with your device. Try restarting your device, and using the app again.

For Apple users:

Hold down the lock button on the right side of your phone until the option to ‘power off’ appears on the screen. Slide the switch to shut down your phone.

iphone-power-down

Then, after about 10 seconds, hold the lock button until the apple logo appears on the screen to start your phone again.

For Android users:

Hold down the lock button on the right side of your phone until the option to restart your phone appears on the screen. Press ‘restart’ to restart your phone.

android-power-down

Update Device

Crunchyroll may not be working due to your device using outdated drivers or systems. Check for updates and download any that are available. Then, after updating your device, try using the app again.

For Apple users:

Go to Settings>General>Software Update. If there’s an available update to download, press ‘download and install’ to update your phone.

For Android users:

Go to Settings>Software Update>Download and Install, to check for updates. If there’s an available update, download it to update your phone.

Update App

Crunchyroll may not be working because you have an outdated version of the app. Try checking to see if your app needs updating, and update the app if it does.

For Apple users:

Go to the app store, pressing on your profile picture, and pressing ‘purchased’. This will show you a list of all the apps you’ve downloaded. Find the Crunchyroll app and see if there’s an update option for it. If there is, press on it to update the app.

For Android users:

Go to the play store, and press on your profile icon. Then, press manage apps and devices to show a list of all your apps.

Press updates available to see if there are any updates for your apps. If there’s an update available for the Crunchyroll app, press the update option for it to update the app.

updates-available

Log Out

Try logging out of your account, and logging back in again.

Open the Crunchyroll app, and press on the account icon in the bottom right. Scroll all the way down to find the ‘log out’ option. Press it to log out of your account.

crunchyroll-log-out-option

Finally, log back into your account and try using the app again.

Reinstall App

If none of the solutions above made your app work again, try uninstalling and reinstalling Crunchyroll. Then, try using the app again.

For Apple users:

Press and hold the Crunchyroll app icon on your home screen. This should make a list of options appear. Press ‘remove app’ to uninstall the app.

crunchyroll-uninstall-option

This will cause another set of options to appear. Press ‘delete app’ to confirm the uninstallation.

crunchyroll-uninstall-confirmation

A final set of options will then appear. Press ‘delete’ to start the uninstallation.

crunchyroll-uninstall-final

Finally, go on the app store, press on your profile picture, and press purchased to see a list of all the apps you’ve ever downloaded. Find the Crunchyroll app and press on the cloud icon to reinstall the app.

crunchyroll-reinstall

For Android users:

Press and hold the Crunchyroll app to make a row of options appear. Press the uninstall option, which will make a notice appear.

crunchyroll-uninstall-option

Press ‘ok’ to confirm the uninstallation.

crunchyroll-uninstall-confirmation

Finally, go to the play store store and search ‘crunchyroll’ in the search bar. This should show the Crunchyroll app as the first search result. Press the ‘install’ option to reinstall the app.

crunchyroll-reinstall-option-2

Contact Customer Support

If none of these solutions worked, then try contacting Crunchyroll’s customer support.

If you have access to the Crunchyroll app, open it and press the account icon in the bottom right. Then, scroll all the way down to find the ‘need help’ option.

crunchyroll-help-option

Press ‘need help’ to open Crunchyroll’s help centre.

crunchyroll-help-centre

You can scroll through the different sections, and press any that seem relevant to you.

crunchyroll-help-centre-options-1

Alternatively, you can scroll all the way down to reveal the chat icon.

crunchyroll-chat-option

Press the chat icon to open the help page. You can search your query in the search bar, and press any result that seems helpful to you.

crunchyroll-live-chat-option-1

Alternatively, you can press the ‘live chat’ option in the bottom right. This brings up a request form. Fill it in to send your query to the support team.

crunchyroll-customer-service-help-form

If you don’t have access to the Crunchyroll app, go to https://help.crunchyroll.com/hc/en-us/requests/new to find Crunchyroll’s request form. Fill in the form to send your query to the support team.

request-form

Conclusion

To conclude, there are many reasons for why the Crunchyroll app may not be working. If it’s due to an external factor, such as the servers being down, then wait a day or so before using the app again. These issues shouldn’t persist for long.

However, if the reason your app isn’t working is due to a more personal issue, such as your device, then a more specialised solution would be most helpful. Contact Crunchyroll’s customer support if none of the solutions above worked, and I’m sure they’ll be able to help solve your issue.

Apps UK
International House
12 Constance Street
London, E16 2DQ