Crunchyroll app not working? Here’s why

When it comes to the best apps for watching anime, Crunchyroll is right at the very top. It’s well known for having a large library of both newer animes just released in Japan, but also more classic titles like Cowboy Bebop too.

But like any app, it can have occasional issues that stop it from working, which can be extremely frustrating for any user. If you’ve run into these issues when using Crunchyroll, then here’s what you should do.

Crunchyroll app not working – What to do

The main things that will cause your Crunchyroll app to stop working at actually related to the connection on your phone, not necessarily the app itself. In most cases, resetting your internet on both your phone and router/mobile data should fix the issue.

However, it does get a little more in-depth than that. If you want to get back to streaming your favourite anime shows, here’s what you should do.

Internet Issues

Like most apps you’ve downloaded on your phone, you’ll need an internet connection to use Crunchyroll – this is what causes most of the issues users have with the app.

So, you’re going to want to firstly reset your Wi-Fi router, and if you’re not connected to your home Wi-Fi, instead turn the mobile data on and off on your mobile. You can check whether it’s a problem with Crunchyroll or a problem with all of your apps by testing another one out to see if it works.

If you’ve done this and you’re still having trouble, it could be a good idea to check the Down Detector. What this will do is let you know whether there’s an issue with your phone or an issue with the broadband in your home, which you can only resolve by getting in touch with your internet service provider.

outage-reports

Server Issues

Make sure the issue lies in the Crunchyroll app rather than Crunchyroll’s servers. You can find out whether this is the case by going on https://www.isitdownrightnow.com/crunchyroll.com.html to check Crunchyroll’s server status.

server-status-4

If the server status is ‘up’, it means the server is not down at the moment.

Restart Device

Crunchyroll may not be working due to an issue with your device. Try restarting your device, and using the app again.

For Apple users:

Hold down the lock button on the right side of your phone until the option to ‘power off’ appears on the screen. Slide the switch to shut down your phone.

iphone-power-down

Then, after about 10 seconds, hold the lock button until the apple logo appears on the screen to start your phone again.

For Android users:

Hold down the lock button on the right side of your phone until the option to restart your phone appears on the screen. Press ‘restart’ to restart your phone.

android-power-down

Update Device

Crunchyroll may not be working due to your device using outdated drivers or systems. Check for updates and download any that are available. Then, after updating your device, try using the app again.

For Apple users:

Go to Settings>General>Software Update. If there’s an available update to download, press ‘download and install’ to update your phone.

For Android users:

Go to Settings>Software Update>Download and Install, to check for updates. If there’s an available update, download it to update your phone.

Update App

Crunchyroll may not be working because you have an outdated version of the app. Try checking to see if your app needs updating, and update the app if it does.

For Apple users:

Go to the app store, pressing on your profile picture, and pressing ‘purchased’. This will show you a list of all the apps you’ve downloaded. Find the Crunchyroll app and see if there’s an update option for it. If there is, press on it to update the app.

For Android users:

Go to the play store, and press on your profile icon. Then, press manage apps and devices to show a list of all your apps.

Press updates available to see if there are any updates for your apps. If there’s an update available for the Crunchyroll app, press the update option for it to update the app.

updates-available

Log Out

Try logging out of your account, and logging back in again.

Open the Crunchyroll app, and press on the account icon in the bottom right. Scroll all the way down to find the ‘log out’ option. Press it to log out of your account.

crunchyroll-log-out-option

Finally, log back into your account and try using the app again.

Reinstall App

If none of the solutions above made your app work again, try uninstalling and reinstalling Crunchyroll. Then, try using the app again.

For Apple users:

Press and hold the Crunchyroll app icon on your home screen. This should make a list of options appear. Press ‘remove app’ to uninstall the app.

crunchyroll-uninstall-option

This will cause another set of options to appear. Press ‘delete app’ to confirm the uninstallation.

crunchyroll-uninstall-confirmation

A final set of options will then appear. Press ‘delete’ to start the uninstallation.

crunchyroll-uninstall-final

Finally, go on the app store, press on your profile picture, and press purchased to see a list of all the apps you’ve ever downloaded. Find the Crunchyroll app and press on the cloud icon to reinstall the app.

crunchyroll-reinstall

For Android users:

Press and hold the Crunchyroll app to make a row of options appear. Press the uninstall option, which will make a notice appear.

crunchyroll-uninstall-option

Press ‘ok’ to confirm the uninstallation.

crunchyroll-uninstall-confirmation

Finally, go to the play store store and search ‘crunchyroll’ in the search bar. This should show the Crunchyroll app as the first search result. Press the ‘install’ option to reinstall the app.

crunchyroll-reinstall-option-2

Contact Customer Support

If none of these solutions worked, then try contacting Crunchyroll’s customer support.

If you have access to the Crunchyroll app, open it and press the account icon in the bottom right. Then, scroll all the way down to find the ‘need help’ option.

crunchyroll-help-option

Press ‘need help’ to open Crunchyroll’s help centre.

crunchyroll-help-centre

You can scroll through the different sections, and press any that seem relevant to you.

crunchyroll-help-centre-options-1

Alternatively, you can scroll all the way down to reveal the chat icon.

crunchyroll-chat-option

Press the chat icon to open the help page. You can search your query in the search bar, and press any result that seems helpful to you.

crunchyroll-live-chat-option-1

Alternatively, you can press the ‘live chat’ option in the bottom right. This brings up a request form. Fill it in to send your query to the support team.

crunchyroll-customer-service-help-form

If you don’t have access to the Crunchyroll app, go to https://help.crunchyroll.com/hc/en-us/requests/new to find Crunchyroll’s request form. Fill in the form to send your query to the support team.

request-form

Conclusion

In the majority of circumstances, the issues you’re facing with Crunchyroll with be something you can fix yourself – this could just be an issue with your connection, which is often solved by simply resetting things.

There is also a chance that the issue is actually with Crunchyroll and their servers – if this is the case, then there’s not much you can do. You can also try reaching out to Crunchyroll’s customer support to see if they can fix the issue for you.

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Author

Jenny

I love reading, writing, drawing, and other creative pursuits. I wish to travel more and do extreme activities, such as bungee-jumping and skydiving. I'm a casual gamer with an affinity for narrative-driven games and unique art styles. I like watching a variety of different media, but I particularly enjoy animations and musicals. My favourite genre, for both books and visual media, is psychological-thriller.

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