The Comprehensive Guide to Cancelling Your HelloFresh Subscription on the App

Welcome, dear readers. We all have our reasons for wanting to cancel a subscription service, and we understand your need for a simple, stress-free process.

Whether you’ve decided to explore other meal-kit delivery services, cook more from scratch, or simply want to cut down on monthly expenses, we’ve got you covered.

In this piece, we will detail the exact steps you need to take to cancel your HelloFresh subscription on the app. So, let’s dive straight into the specifics and navigate this process together.

H1: Understanding HelloFresh Subscriptions

Firstly, it’s crucial to understand how HelloFresh subscriptions work. When you subscribe to their service, you receive a box of pre-measured ingredients and detailed recipe cards at your doorstep every week.

To ensure seamless service, HelloFresh operates on a rolling subscription basis, meaning your subscription automatically renews unless you cancel it.

H2: Accessing Your HelloFresh Account

To cancel your HelloFresh subscription, the first step is accessing your account via the HelloFresh app.

  • Step 1: Launch the HelloFresh app on your mobile device.
  • Step 2: If you’re not already signed in, enter your username and password to log in.
  • Step 3: Once you’ve logged in, navigate to the ‘Account Settings’ section.

H3: Navigating to the Cancellation Option

From the ‘Account Settings’ section, you’ll need to locate the cancellation option.

  • Step 1: Look for the ‘Plan Settings’ or ‘Subscription Details’ section, which is usually located towards the bottom of the screen.
  • Step 2: In this section, you should see an option to ‘Cancel Plan’ or ‘Manage Subscription.’ Tap on this.

H4: Confirming Your Cancellation

Now, you’re almost there. The final steps involve confirming your cancellation.

  • Step 1: Once you’ve selected the ‘Cancel Plan’ option, you’ll be asked to confirm your choice. Tap ‘Yes’ or ‘Confirm’.
  • Step 2: HelloFresh may ask you for a reason for your cancellation. Select one from the provided options or choose ‘Other’ and provide your reason.
  • Step 3: Finally, HelloFresh will send a confirmation email to the address associated with your account. Make sure to check your inbox to verify that the cancellation process has been successfully completed.

The Pitfalls to Avoid When Cancelling Your HelloFresh Subscription

In our quest to make this process as smooth as possible, it’s essential to identify some potential pitfalls when cancelling your HelloFresh subscription.

H1: Time your Cancellation Correctly

With HelloFresh, the timing of your cancellation is crucial. Remember, your subscription is on a rolling basis.

Hence, if you don’t cancel before the weekly cut-off (which is 11:59 PM PST five days before your next scheduled delivery), you will be charged for the next week’s box.

H2: Ensure Confirmation of Cancellation

Ensure you receive a cancellation confirmation email from HelloFresh. If you do not receive this email, your cancellation may not have been processed correctly, and you might still be charged for the next delivery. Don’t hesitate to reach out to HelloFresh customer support to resolve any discrepancies.

Conclusion: Simplifying Your Subscription Journey

Our lives are becoming increasingly intertwined with a myriad of subscription services. And while they can offer incredible convenience and value, it’s equally important to manage them effectively.

Frequently Asked Questions

Q1: Can I reactivate my HelloFresh subscription after cancellation?

Yes, you can reactivate your HelloFresh subscription at any time after cancellation. Just log into your account and follow the prompts to restart your plan.

Q2: I’ve cancelled my subscription but still received a box. Why is this?

If you cancel your subscription after the weekly cut-off point, you will still receive and be charged for the next scheduled delivery. Always make sure to cancel before the cut-off to avoid unwanted charges.

Q3: Can I pause my HelloFresh subscription instead of cancelling it?

Absolutely! HelloFresh allows you to pause your subscription if you wish to take a break. This can be done via the same ‘Plan Settings’ or ‘Subscription Details’ section in the app.

Photo of author



A heavy gamer, there's nothing that Faith loves more than spending an evening playing gacha games. When not reviewing and testing new games, you can usually find her reading fantasy novels or watching dystopian thrillers on Netflix.

Read more from Faith


Apps UK
International House
12 Constance Street
London, E16 2DQ