Can You Trade in a Cracked iPhone?

Smartphones have become an integral part of our lives, with the iPhone being one of the most coveted devices globally. With each new model that Apple introduces, there is a growing desire to upgrade.

However, the inevitable question arises for many iPhone owners, particularly those with a not-so-perfect device: can you trade in a cracked iPhone? Let’s dive into this topic and see what options are available to iPhone owners.

Why Consider Trading in Your iPhone?

Trading in your iPhone provides several benefits. Some of the reasons why many consider this option include:

  • Upgrading to a New Model: With new features and enhanced performance, newer iPhone models are tempting. Trading in can reduce the cost of an upgrade.
  • Environmental Responsibility: Instead of letting old devices pile up, trading them in is a more sustainable choice, ensuring that the resources used in their manufacture are put to good use.
  • Financial Incentive: Trading in an old device can provide credits or discounts towards the purchase of a new device or other products.

The Condition of Your iPhone Matters

When trading in any device, its condition is a critical factor. Companies that offer trade-ins usually classify devices into different categories:

  1. Mint or Like New: No visible defects, fully functional.
  2. Good: Minor wear and tear, fully functional.
  3. Fair: Noticeable wear and tear, but still functional.
  4. Poor: Significant damage, including cracked screens or other major defects.

A cracked iPhone would typically fall under the “Fair” or “Poor” category. But does that mean it’s ineligible for trade-in?

Can You Trade in a Cracked iPhone?

The short answer is, yes. Many companies, including Apple’s trade-in program, will accept iPhones with cracked screens or other physical damage.

However, the trade-in value will be significantly less than that of an undamaged phone. The extent of the crack, location, and functionality after the damage can all affect the trade-in value.

Apple’s Official Stance: Apple states on its trade-in site that the value of your iPhone can vary based on the condition. While a cracked screen can decrease the value, it doesn’t disqualify the device from trade-in.

Carrier Programs: Many mobile carriers, like Verizon, AT&T, and T-Mobile, also offer trade-in programs. Their policies might differ, but a majority accept devices with damage, including cracked screens, albeit at a reduced value.

Third-Party Retailers: Companies like Gazelle, Swappa, and others provide platforms for users to sell or trade in their devices. Their valuation systems might be more flexible compared to official channels, but the fundamental principle remains: damage reduces value.

Maximizing the Value of a Cracked iPhone

If you’re considering trading in a cracked iPhone, here are some tips to ensure you get the best value:

  • Get an Estimate: Before committing to a trade-in, get quotes from multiple sources. This will give you an idea of the current market value of your damaged device.
  • Consider Repair: Sometimes, the cost of repairing a cracked screen can be less than the reduction in trade-in value due to the crack. Analyze if getting the screen repaired could net you a higher return.
  • Be Honest About the Condition: When describing the condition of your iPhone, be transparent about all damages. This will prevent potential disputes and ensure a smooth trade-in process.
  • Backup Your Data: Before trading in, ensure all your data is backed up and then factory reset the device. This protects your personal information and ensures the device is ready for its next user.


So, can you trade in a cracked iPhone? Definitely. While a damaged device won’t fetch the same value as one in pristine condition, it’s far from worthless.

By understanding the trade-in landscape and being strategic, you can still get a significant portion of your iPhone’s value.

Whether you’re aiming to upgrade or simply declutter, trading in is a viable option for your cracked device.

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Edward brings years of experience in a variety of different fields including online marketing & No-code app development, and he's been investing in stocks and cryptocurrency since 2016. Outside of work you'll usually find him watching movies at the local cinema or playing games in the Apple Arcade.

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