As the largest cryptocurrency exchange in the world by trading volume, Binance is well known.
It even has its own currency Binance coin (BNB) – so when the app stops working, it can be frustrating.
When there are so many users all trying to buy and sell crypto at the same time, there are sure to be some problems.
Binance has had a few infamous outages and serious app issues in the past, though usually you can fix the issue yourself.
If your Binance app is not working, and you don’t know why, we are here to help. Let’s look at a few reasons why the app may have stopped working.
Binance app not working
There are a couple of quick solutions if the Binance app is not working correctly. First, make sure you aren’t in Airplane mode.
Sometimes this can be accidentally enabled when picking up your phone, and it will prevent any internet-access app from working properly.
Binance relies on internet access to function, so ensuring that it’s disabled is necessary.
You can also try turning your phone off and turning it back on again.
Sometimes this time-old trick can save you a headache of troubleshooting, and in many cases, it works for small errors related to data and caching.
You may also be having an issue with Binance’s facial verification. Though first, we’ll look at the simple errors you can face with the Binance app.
Common technical issues
There are a couple of known technical issues that can cause the Binance app not to work properly. Here are the solutions:
Binance login issues. Login issues with Binance are usually related to an outdated version of the app. Make sure you’re updated to the latest version of Binance.
Data couldn’t be read error. If you have the same error message as can be seen below, the fix to this is to delete the cache for the app. Scroll down to “clear cache and data” to find out how to do this.
Binance app opening, but then closing immediately. This is a tricky one, but some apps can interfere with Binance working properly.
The most common solution to this is to uninstall “Android System Webview.” This can be found in your apps list.
If you find Binance app opening on its own, this may be because the app is updating itself.
Checking your connection
If you are having trouble establishing a connection with the Binance app, make sure you have a good Wi-Fi signal, and that you aren’t too far away from your router.
You can try toggling your Wi-Fi and see if that helps with your connection stability.
Resetting your router
If none of that helped, then you can try resetting your router to fix your connection issues.
Sometimes that’s what it takes to fix a router that just refuses to work or provide a good signal, and it’s definitely worked for me more than once in the past!
To reset your router you need to unplug both the power and phoneline cables from the back and leave it for 30 seconds.
In this time, it will reset its DNS and IP and give you a “fresh” connection.
Hopefully this solves your connection issues – if not, it’s time to call your IP and use your mobile data for now.
Is Binance down?
Binance has gone down before during exceptionally volatile market conditions or when massive influxes of new users flooded into the platform.
If you suspect their severs may be down, you can check their status by going here and seeing if there are any spikes in users reporting an outage.
If there is, that’s a good indicator that it’s not just you, and the servers are down for many users. The best thing to do is just wait a few minutes and try again.
Clear cache & data in Binance
Binance is fairly unique as it actually allows you to clear the cache while signed into the app.
So if you can get the app running, but you are having other technical problems, this is a good option.
Clearing your cache for Binance can be done by going to Settings > Clear cache.
Make sure you save your login information first, as these options will wipe it and log you out.
Otherwise, you will have to do it the good old way by opening your phone, and then going to Settings > Apps > Binance > Storage > Clear cache/data.
This should fix any slowdown or corruption issues with your Binance app not working.
Reinstall the app
The final option. When everything else has failed, this is your ace in the hole.
You are essentially throwing up your hands and saying “okay, give me a new one.”
Uninstalling and reinstalling the Binance app will require you to reset and add in your preferences again, but once you do it, your app should be as good as new.
To uninstall Binance, simply long press it and then tap un-install on the pop-up menu.
After it’s uninstalled, you can re-install it by finding it on the Google Play store again. This will also ensure you’re using the latest version of Binance too.
Binance facial verification not working – Account requirements
Binance is a crypto trading app which requires identity verification to set up, and funds to use, whether you are using fiat money such as dollars, or a cryptocurrency.
Without these you cannot trade, so you will get error messages when trying to buy or sell without being verified and funded.
You can check your verification status in Settings > Profile within the app.
Sometimes, you can have issues with Binance’s facial verification not working properly.
The easiest way to fix this is by closing down the app and restarting it, which will fix the error in most cases.
Conclusion
It’s always frustrating when apps aren’t working properly, especially ones that deal with money like Binance.
But as long as Bitcoin doesn’t spike to 1 million too soon, there shouldn’t be too much of a rush that would take down their servers again.
As an alternative, you can try using another app like Luno or Coinbase.
If you are connected to the internet and regularly updating the app, it should run without a hitch. If the time ever does arise when there’s a problem, this article will be here to help.
