Wish is a popular online shopping platform, which is known for its cheap prices. It has a variety of products to offer, ranging from art supplies to furniture.
You may find that sometimes the Wish app stops working, though for the most part, it’s actually a pretty decent application.
However, there are a few downsides of Wish, and one of the biggest is its ordering system.
Orders can be pending for quite a long time, and orders can take months to arrive sometimes. Thus, having an order be pending for too long can cause worry and stress for customers.
Wish orders pending – What to do
If your Wish account shows that your order is still pending, there could be a few reasons for this.
This could be that they need to verify your order details, or it may be an issue with your credit card information. In some cases, it may not even be an issue on your end, and the supplier may still have to push the order through.
We’ll first go over what it means for an order to be pending, which is the stage before your package even begins to be processed and eventually marked shipped. Then, we’ll discuss things that can be done about pending orders.
Why is your Wish order still processing?
Wish orders are usually marked as pending when your order has been placed, but has yet to begin processing. The processing stage consists of picking, packaging and shipping the items you ordered.
After this, you’ll get a package tracking number that can give you more tracking information to allow you to see exactly where your order is.
Your order will remain as pending, until the merchant confirms your order and your payment is processed.
What to do
There’s not much you can do to prevent or change the pending status of your order. The pending status is automatic. Fortunately, pending statuses shouldn’t last for more than two days usually.
However, orders can remain as pending even after two days at times. There are a few reasons as to why this could be the case.
Your payment did not process through – this can sometimes happen when using a credit or debit card to pay for the order.
Your bank can prevent or cancel transactions they view to be suspicious. This would cancel the payment for your order, which would cause your order to remain as pending.
Banks usually do this when a transaction consists of quite a large sum of money.
Banks should contact you if they find any suspicious transactions, but this is not always the case. Call your bank and ask about the payment to check whether they’ve cancelled the transaction.
There’s a delay in approving your payment – this can occur when using service like Paypal to pay for the order. Paypal can sometimes pend your payments for a few days.
You can check whether this is the case by going on Paypal, and pressing ‘view all activity’.
This will show you all your Paypal transactions.
Find your Wish payment. If it’s still pending, it should say ‘pending’ next to the payment.
The merchant has yet to confirm the order – orders will remain as pending until the merchant confirm your order.
If the merchant hasn’t confirmed your order yet for some reason, your order will still be pending. You can try waiting a few more days to see if your order status changes.
Alternatively, you can contact Wish’s customer support by emailing firstname.lastname@example.org, or calling 1-800-266-0172.
Your order is still in the processing stage – your order may have not completed processing yet. It could be preparing for shipment, or in another stage of the processing.
Check back on your order every day after 6pm (EST) for any updates on its status.
An error occurred on the website – errors can happen when processing orders. So, your order’s pending status could be a malfunction caused by the site. Try contacting Wish, and have them review the status of your order.
You can contact Wish by emailing email@example.com, or calling 1-800-266-0172.
Cancelling a pending order
Your order may be pending for too long, or you’ve changed your mind about the order for some other reason. If you contact support, you may not get much response in the way of help, and you may want to think about cancelling your order.
The good news is that in most cases, you can simply cancel the pending order.
You can cancel Wish orders 8 hours after the initial order time, or if the order is still pending past a few days.
First, log into your Wish account on the website, or open the Wish app and log in if you haven’t already.
If you’re using a PC/Laptop, click on your profile picture to open a list of options. Click ‘order history’ to view your orders.
If you’re using mobile, press the three lines in the top-left to open a list of options. Press ‘order history’ to view your orders.
Find the order you wish to cancel, and press on it. Press ‘need help with this item’, and then press ‘cancel this item’ to cancel the order.
Alternatively, you can contact Wish’s customer support and ask them to help you cancel the order.
To conclude, Wish orders usually pend for two days max. This is nothing to be alarmed about, as your order has probably yet to be processed.
However, if your order is still being processed after two days, there may other issues with your order.
There are several reasons that could be causing this, but the common causes are due to issues with the payment being processed. Try checking the status of your transaction to ensure that it’s not still pending or cancelled.
Alternatively, you can try contacting Wish’s customer support and asking for help with your pending order. They could try to pinpoint the cause of the problem, and help solve it.