Why does my Apple Music keep crashing?

Apple Music is the default music app for iOS devices. The music app is a subscription service, and requires a membership in order to access their music library.

Since the app is automatically downloaded on iOS devices, the app is widely used and well-supported by Apple.

However, both iTunes and Apple Music can fail to function properly at times, and end up crashing when you open or use the app. Here are some ways in which you can solve those issues.

Apple Music keep crashing – The cause

There are a few common factors that could be causing Apple Music to crash. This is often related to an issue with your Apple Music app – either a lack of storage space or an outdated app could be causing this.

Here are some of those factors to why Apple music may keep crashing, along with their respective solutions. Then, you can go back to playing your favourite songs.

Server Issues

There may be an issue with Apple Music’s servers, which could be causing the app to crash. You can check whether this is the case by going to https://downdetector.co.uk/status/apple-music/.


The site should state whether there are any problems with Apple Music’s servers. You can also reset network settings on your device to make sure that it’s not your internet connection causing the issue.

Check Storage

Apple Music may be crashing due to your device having limited storage. Downloading lots of music can take up quite a bit storage. When your device has very limited storage, it can affect your device performance.

Check your device storage to see if you’re nearing your storage limit. If so, try deleting certain apps or content to decrease your device storage. Then, try using the app again.

To check your device storage, go to Settings > General > iPhone Storage.


You can press ‘offload unused apps’ to delete apps that haven’t been used for a while. Your data for these apps will not be deleted, and will be restored once the apps are reinstalled.

Alternatively, you can scroll down your app list and press the ones you wish to delete. You will then be shown a ‘delete app’ option. Press it to delete the app.


Restart Device

Apple Music may be crashing due to an issue with your device. Try restarting your device, and using the app again.

Hold down the lock button on the right side of your phone until the option to ‘power off’ appears on the screen. Slide the switch to shut down your phone.


Then, after about 10 seconds, hold the lock button until the apple logo appears on the screen to start your phone again.

Update Device

Apple Music may be crashing due to your device using outdated drivers or systems. Check for updates and download any that are available.

Then, after updating your device, try using the app again.

Go to Settings > General > Software Update. If there’s an available update to download, press ‘download and install’ to update your phone.

Update App

Apple Music may be crashing because you have an outdated version of the app. Try checking to see if your app needs updating, and update the app if it does.

Go to the app store, and search ‘apple music’ in the search bar. Find the Apple Music app and see if there’s an update option for it. If there is, press on it to update the app.

Restart App

Apple Music may be crashing due to an issue with the app. Try restarting the app, and then test the video chat feature again.

Go to Settings > General > Background App Refresh.

This should show what apps are currently running in the background.

Find the Apple Music app, and turn off background activity by pressing the green switch.

Then, open the app again.

Reinstall App

If none of the solutions above made your app work again, try uninstalling and reinstalling Apple Music. Then, try using the app again.

Press and hold the Apple Music app icon on your home screen. This should make a list of options appear. Press ‘remove app’ to uninstall the app.


This will cause another set of options to appear. Press ‘delete app’ to confirm the uninstallation.


A final set of options will then appear. Press ‘delete’ to start the uninstallation.


Finally, go on the app store, and search ‘apple music’ in the search bar. Find the Apple Music app and press on the cloud icon to reinstall the app.


Contact Customer Support

If none of these solutions worked, then try contacting Apple Customer Support for more specialised help.

You can contact Apple’s Customer Service by calling them. Go to Apple’s Customer Support Page, and find the Apple Support number for your region.



To conclude, there’s a few factors that could be causing Apple Music to crash. If it’s due to an uncontrollable factor, such as the servers, try waiting a day or so before using the app again. These issues shouldn’t persist for long.

However, if the app is failing to work due to a more personal reason, such as an issue with your device, it’s best seek out specialised help. Contact Apple’s customer support, and I’m sure they’ll get your app working again soon.

Photo of author

Connect: Twitter



I love reading, writing, drawing, and other creative pursuits. I wish to travel more and do extreme activities, such as bungee-jumping and skydiving. I'm a casual gamer with an affinity for narrative-driven games and unique art styles. I like watching a variety of different media, but I particularly enjoy animations and musicals. My favourite genre, for both books and visual media, is psychological-thriller.

Read more from Jenny


Apps UK
International House
12 Constance Street
London, E16 2DQ