Music streaming service, Spotify, is enjoyed by millions of people across the world on a daily basis. It offers users the opportunity to listen to music from the biggest artists in the world free of charge, or at a monthly price on their upgraded, premium service. One thing you can’t do on Spotify, though, is use it without having an account.
So, when the app randomly logs you out of your account, you no will not longer be able to use Spotify in the way that you usually do. This surprisingly happens more often than you think, leaving many users bemused as to why they have been logged out of their account for no apparent reason. In this article, we are going to look at a couple of different reasons as to why you have been logged out out of your Spotify account.
Why did my Spotify log me out? – The most common reason
The most common reason why Spotify will log you out of you account without warning is to do with your password and multiple devices. If you have changed your password on one device then Spotify will automatically log you out of all other devices that you are logged in to.
Typically, this tends to be a bigger issue for users who are on a shared premium account with other people – for example, one person changes the account password and doesn’t notify the others and therefore the app logs everyone else out. If you are using a shared premium account then we would recommend that you make sure to keep the everyone notified on any changes you make to the account, especially any password changes.
If you haven’t knowingly changed your password, and no one on your shared premium account has either, then it’s likely that your account has been hacked. If this happens, Spotify will usually send you an email asking you to confirm if a password change has been made – but if they don’t then make you get in touch with them as soon as possible to reclaim your account.
There are other reasons why Spotify might log you out of your account – let’s take a look at them.
Subscription has expired
Another common reason why Spotify might log you out of your account is if you are a premium user and your subscription has expired. If you have knowingly cancelled your subscription then being logged out of your account after the expiration date shouldn’t come as a shock to you, however, if you haven’t knowingly cancelled it then a couple of different things could have happened:
- Your payment has defaulted. This occurs when Spotify attempts to take money from your designated payment method but is rejected. If this happens, then Spotify will cancel your premium subscription and log you out of all devices. To update your payment method to ensure future payments are successful, visit your account settings on the desktop version of Spotify (you cannot do this via the mobile app).
- Another user has cancelled your subscription. If you are on a shared premium subscription, then it’s possible that someone else on your package has cancelled the subscription and not letting you know, particularly if payment comes from their account. As mentioned before, make sure to let others on your package know if you are planning on cancelling/changing your plan.
Another reason why Spotify might log you out of you account is if the app has performed an update that required a full restart. This will mean that next time you open up Spotify it will just load up to the landing screen as if you’ve just freshly downloaded it from the App Store (check this article if your Spotify app won’t open).
To check if Spotify has recently updated on an iOS device, you need to head to the App Store and select your account icon on the top right hand side of the screen. This will bring up a screen that will show you which of your updates require an update (unless you have automatic updates turned on) and which of your updates have recently been updated.
If you see Spotify listed on the latter list then it’s fair to assume that this is the reason why you have been logged out of your account. Simply head back to the Spotify app and login using your usual details to enjoy the updated version of the app.
To conclude, there are a number of different reasons why Spotify might log you out of your account from payment issues to updates. If this is a recurring issue not caused by any of the above then it might be worth getting in touch with Spotify’s support team who will be able to assist you further. If you’re paying for a ‘premium’ service then you shouldn’t have to put up with constant issues such as this.