Wattpad not working? Here’s what to do

Wattpad is a well-known reading and writing platform. You can write and upload your own stories, as well as read stories from other users.

Writers can also make money off of their stories. Wattpad allows creators to monetize their work with AdSense. You can also create paid content, and charge readers per chapter.

Overall, Wattpad offers a range of stories to read, and supports its creators by allowing them to make money off of their work.

However, Wattpad can fail to function properly at times, whether that be loading issues or otherwise. Here are some ways in which you can solve those issues.

Wattpad not working? – What to do

There are a few possible reasons that could be preventing Wattpad from working correctly. Here’s a list of some common reasons, along with their solutions. Then, you can go back to reading your favourite stories, or creating some of your own.

Internet Issues

Wattpad requires a working internet connection to work.

Check that your internet is working, by using something that requires the internet – e.g. a YouTube video. If it doesn’t work, then there’s probably something wrong with your internet connection.

Try disconnecting and reconnecting to your network on your device, and try using the internet again.

If it still doesn’t work, try turning your router on and off again.

If the issue persists, then you can check if there are any problems with your internet provider by going on https://downdetector.co.uk/ and searching for your broadband. Click on your broadband to see their recent outage reports. If there’s a high amount of reports, then there your internet broadband is having problems. These should be solved within a few days. Try waiting a day or so before using Wattpad again.

outage-reports

Server Issues

Wattpad may not be working due to an issue with its servers. You can find out whether this is the case by going on https://www.isitdownrightnow.com/wattpad.com.html to check Wattpad’s server status.

server-status-2

If the server status is ‘up’, it means the server is not down at the moment.

Restart Device

Wattpad may not be working due to an issue with your device. Try restarting your device, and using Wattpad again.

For Laptop/PC users:

Click on the Start menu>Power Button>Restart

power-button

For Apple users:

Hold down the lock button on the right side of your phone until the option to ‘power off’ appears on the screen. Slide the switch to shut down your phone.

iphone-power-down

Then, after about 10 seconds, hold the lock button until the apple logo appears on the screen to start your phone again.

For Android users:

Hold down the lock button on the right side of your phone until the option to restart your phone appears on the screen. Press ‘restart’ to restart your phone.

android-power-down

Update Device

Wattpad may not be working due to your device using outdated drivers or systems. Check for updates and download any that are available. Then, after updating your device, try using Wattpad again.

For Laptop/PC users:

First things first, go into the Settings option on your laptop or computer

settings

When you’re on the Settings page, head down to Update and Security

update-and-security

Once there, click on the Check for updates button to see if there are any updates currently available for your device.

windows-update

If there’s an update to download, there should be a ‘restart’ option under the update. Click the ‘restart’ option to update windows.

For Apple users:

Go to Settings>General>Software Update. If there’s an available update to download, press ‘download and install’ to update your phone.

For Android users:

Go to Settings>Software Update>Download and Install, to check for updates. If there’s an available update, download it to update your phone.

Log Out

Try logging out of your account, and logging back in again.

On the website:

Click the arrow next to your profile picture. This should bring up a list of options.

log-out-option

Click the ‘log out’ option to log out of your account.

Finally, log back into your account and try using the site again.

On the app:

For Laptop/PC:

Click the ‘circle with an arrow’ icon, on the left side tab.

log-out-icon

A pop-up will then appear. Click ‘log out’ to log out of your account.

Finally, log back into your account and try using the app again.

For Mobile:

Press on your profile picture in the top right to open your profile page.

profile-picture

Press the gear icon in the top right to open the settings.

gear-icon

Scroll all the way down to find the ‘log out’ option. Press it to log out of your account.

log-out-option-1

Finally, log back into your account and try using the app again.

Update App

If you’re using the Wattpad app, it may not be working because you have an outdated version of the app. Try checking to see if your app needs updating, and update the app if it does.

For Laptop/PC users:

Go to the Microsoft store and click on the three dots next to your account icon to showcase the options. Then, click on ‘downloads and updates’.

microsoft-store

Click on ‘get updates’ to update any apps that have available updates.

update-apps

For Apple users:

Go to the app store, pressing on your profile picture, and pressing ‘purchased’. This will show you a list of all the apps you’ve downloaded. Find the Wattpad app and see if there’s an update option for it. If there is, press on it to update the app.

For Android users:

Go to the play store, and press on your profile icon. Then, press manage apps and devices to show a list of all your apps.

Press updates available to see if there are any updates for your apps. If there’s an update available for the Wattpad app, press the update option for it to update the app.

updates-available

Reinstall App

If updating the app didn’t solve the issue, try uninstalling and reinstalling the app. Then, try using Wattpad again.

For Laptop/PC users:

Search ‘wattpad’ in the start menu. This should show the Wattpad app as the first suggestion, along with a list of options. Click on the ‘uninstall option’ to uninstall the app.

uninstall-option

Click ‘uninstall’ on the notice that pops up to confirm the uninstallation.

confirm-uninstall

To reinstall Wattpad, go to the Microsoft store and search ‘wattpad’ in the search bar. Click on the first suggestion to go to the Pinterest app page.

Click on the ‘install’ option to reinstall the app.

install-option

For Apple users:

Press and hold the Wattpad app icon on your home screen. This should make a list of options appear. Press ‘remove app’ to uninstall the app.

Wattpad-iOS-uninstall-option

This will cause another set of options to appear. Press ‘delete app’ to confirm the uninstallation.

Wattpad-iOS-uninstall-confirmation

A final set of options will then appear. Press ‘delete’ to start the uninstallation.

Wattpad-iOS-final-uninstall-confirmation

Finally, go on the app store, press on your profile picture, and press purchased to see a list of all the apps you’ve ever downloaded. Find the Wattpad app and press on the cloud icon to reinstall the app.

reinstall-icon

For Android users:

Press and hold the Wattpad app to make a row of options appear. Press the uninstall option, which will make a notice appear.

wattpad-android-uninstall-option

Press ‘ok’ to confirm the uninstallation.

wattpad-android-uninstall-confirmation

Finally, go to the play store store and search ‘wattpad’ in the search bar. This should show the Wattpad app as the first search result. Press the ‘install’ option to reinstall the app.

wattpad-android-uninstall-confirmation

Contact Customer Support

If none of these solutions worked, then try contacting Wattpad customer support.

Go to https://support.wattpad.com/hc/en-us/requests/new to find Wattpad’s help centre.

You can talk to a virtual helper about your issue, by pressing ‘ask our virtual helper’.

virtual-helper

Alternatively, you can report your issue using a request form. Press ‘something’s not working (report a bug)’ to open up the request form.

request-form

Conclusion

To conclude, there are a number of reasons that could be causing Wattpad to not work properly. If the cause is due to an uncontrollable factor, such as the internet, try waiting a few days before using Wattpad again. These issues usually don’t persist for long.

However, if Wattpad is failing to work due to a more personal reason, such as an issue with your device, it’s best to seek professional help. Contact Wattpad’s customer support, and I’m sure they’ll be able to help.

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