Smart TV Unable to Connect to Samsung Server – Fixed

Do you have a Samsung Smart TV? If you do then you have probably seen the error ‘Unable to connect to Samsung Server.’

If you are looking at online content on your smart TV and suddenly see an error message on the screen then there are ways to fix this.

These errors happened for a variety of reasons, it can be Internet-related, or it could be because the Samsung server is genuinely offline and that is why the error is occurring.

More often than not these errors are temporary and can be solved easily. If you are looking to solve the error ‘Unable to Connect to Samsung Server’ then below we have some methods that are tried and tested amongst users.

Samsung Smart TV Can’t to Connect to Server? Try this

Step 1: Fix your internet connection

The obvious and easy solution to the error ‘Samsung Server is Unavailable’ is to fix your Internet connection. When your Internet is slow and unstable, you will eventually lose connection from the server.

The best thing you can do at this point is to reset your Wi-Fi router to see whether this resolves your connection issue. After doing this, you can also perform a speed test on your Internet to see it’s up to scratch. You can also reset your network settings too.

Once you’ve done this, there are a few other things you can do to try to try and get your smart TV working again.

Step 2: Update your smart TV

The error unable to connect to the Samsung server may be caused by outdated firmware for your television this is a problem that is often encountered with technology. It is important to maintain up-to-date firmware in order for your devices to work correctly.

So if you have an update to perform make sure that you perform it as soon as possible. You can check for updates for your Samsung television using the following process;

  1. Press the ‘home’ button.
  2. Go to ‘Settings.’
  3. Choose ‘Support.’
  4. Locate ‘Software Update’ in the selection menu.
  5. Choose ‘Enable Auto Update.’
  6. Choose ‘Update Now’ if available updates are queued.
  7. The television will now check for updates and update when needed.

Step 3: Sign in and out of your Samsung account

It is something that is often overlooked and passed off as an old wives tale but signing out and signing into your accounts can really help in incidences where errors are occurring.

So if you are unable to connect to your Samsung server it may be because the sync is disabled or out of whack, signing out can help to fix it.

  1. Go to ‘Settings.’
  2. Go to ‘General.’
  3. Choose ‘System Manager.’
  4. Choose ‘Samsung Account.’
  5. Go to ‘My Account.’
  6. Choose ‘Select on your remote control.
  7. Choose ‘Sign Out.’
  8. You can now reset your hub and sign in using your details.

Step 4: Soft reset your Samsung TV

One way in which you can attempt to fix the error unable to connect to the Samsung server on your television is by performing a soft reset.

This process will kill the background tasks that are running and reboot your television clear in at all they are and applications that may be interfering with your server.

To perform a soft reset on your Samsung television follow the process below;

  1. Long press and hold the ‘Power’ button on your TV remote.
  2. Let go of the button when the TV reboots.
  3. Once the TV loads back up check if the error is still happening.

Step 5: Perform a factory reset on your smart hub

Sometimes when experiencing be an error that cannot connect to the Samsung server on your television performing a factory reset on your smart hub will help to solve the issue.

Performing a factory reset should wipe any connection issue that you are experiencing. To perform a factory reset on a smart hub follow the process below;

  1. Go to ‘Menu’ by pressing the home button on the remote.
  2. Select ‘Settings.’
  3. Go to ‘Support.’
  4. Choose ‘Self-diagnosis.’
  5. From here select ‘reset the smart hub.’
  6. Now enter the default pin code 0000.
  7. Confirm your factory reset.
  8. Follow the on-screen instructions to complete.


In conclusion, the error ‘Samsung is Unable to Connect to the Server’ occurs for many reasons as stipulated above, if the server is offline then patience is the key. However, if you suspect that it is due to a technological glitch then hopefully we have listed a way in which it has helped you fix your issue.

The issue does not tend to appear regularly but users will come across it at some point during ownership of the smart TV so it is best for you to know how to fix it should the problem crop up.

Photo of author

Connect: LinkedIn



An avid gamer, historian and all-round literature buff, Tracy is our go-to when it comes to using different devices. MacOS, iOS, Android, Windows, Linux or whatever else, Tracy's got a device that runs it (she's even got an old Blackberry laying around somewhere!).

Read more from Tracy

Apps UK
International House
12 Constance Street
London, E16 2DQ