Samsung Phone Not Connecting to Wi-Fi? – 6 step fix

If your phone is not connecting to Wi-Fi then the first thing you can do is check that your Wi-Fi is switched on, if it is, then tap it off and back on.

It may just be a glitch that is causing the connection issue, and once you get past your Samsung account lock, you should be able to connect to Wi-Fi.

However, there are many reasons you may not be able to connect to your Wi-Fi on your phone.

If you have tried the very basics then you should continue through the methods listed in this, article to try to fix your problem.

Samsung Phone won’t connect to Wi-Fi – What to do

If you’re having difficulty connecting to a Wi-Fi network, you may want to check your phone’s network settings, and also check that you’re connected to the Wi-Fi router properly.

You’ll also want to make sure you’re using the right Wi-Fi password, as well as performing a factory data reset. Follow the steps below if you fix the Wi-Fi connectivity on your Android phone.

Step 1: Verify my Samsung device can connect to Wi-Fi

If you are experiencing issues connecting to Wi-Fi on your phone or tablet, it could be because of an issue with the Wi-Fi network itself.

If possible, you should try connecting to another Wi-Fi alternatively if you have data, you should turn it on to see if it can connect to that.

Step 2: Reset your Network Settings

Resetting your network settings is an easy fix to get your Wi-Fi reconnecting properly again. To reset your Network settings:

  1. Go to ‘Settings.’
  2. Go to ‘General Management.’
  3. Go to ‘Reset.’
  4. Choose ‘Reset Network Settings.’
  5. Press to confirm your changes.

Once your Network Settings are reset you should reconnect to your normal Wi-Fi again to see if this had fixed your issues.

Step 3: Reset your router

Sometimes you may experience Wi-Fi issues due to your router, you should try resetting your hub following the manufacturer’s advice.

Alternatively, you can follow the advice below. If you have an app for your network provider for example Sky App, you can use this to check if there are any issues with internet connections in your area.

If there are no issues you may just need to reset your router.

  1. Unplug your router and wait for 5 minutes.
  2. Plug your router back in and give it time to reset, so the lights on the router are static on the hub and all are green.
  3. Try to connect to your Wi-Fi on your phone again.

Step 4: How do I reset my Wi-Fi connection?

Another way you can try to reconnect to your Wi-Fi is by disconnecting and reconnecting to the network available via your phone or device. To forget a Wi-Fi network on your phone follow the steps below;

  1. Go to ‘Settings.’
  2. Choose ‘Connections.’
  3. Go to ‘Wi-Fi.’
  4. Click on the cog icon, next to the Wi-Fi network you are normally connected to.
  5. Choose ‘Forget.’

Now, you should be able to try to reconnect to the network that you would usually connect to.

Step 5: Check for OS updates on your phone

Your operating system should be updated regularly. This will allow your phone to work smoothly with apps.

If your OS is out of date on your phone then you should for updates and install any that may be available. To check for OS updates:

  1. Go to ‘Settings.’
  2. Go to ‘About Device.’
  3. Choose ‘Check for Updates or Download Updates Manually.’
  4. You may have to turn your data on to download the update if your Wi-Fi is still having problems.
  5. Once the update is finished reboot your phone and try to connect to Wi-Fi again.

Step 6: Soft reset your phone

Performing a soft reset of your phone can fix several issues you may be experiencing including issues connecting to Wi-Fi.

To perform a soft reset is easy, you should take your phone case off to do this, so you are restricted when pressing the correct keys down.

  1. Press The Power and Volume Down keys together at the same time.
  2. Hold them down for about 10 seconds or until the Samsung logo appears at which time you can let go.
  3. Let your phone boot fully.
  4. Check now to see if your Wi-Fi is connecting again.


In conclusion, there are many reasons why your phone might not be able to connect to Wi-Fi. We have looked at some of the possible fixes here to reconnect to Wi-Fi quickly and easily.

Hopefully, now you are able to connect, but if not, you should contact your Network provider as it might be an issue on their end rather than with your device.

Once you have determined if there is a problem with your network provider or your device you can decide on the best course of action to try to reconnect to Wi-Fi again.

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An avid gamer, historian and all-round literature buff, Tracy is our go-to when it comes to using different devices. MacOS, iOS, Android, Windows, Linux or whatever else, Tracy's got a device that runs it (she's even got an old Blackberry laying around somewhere!).

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