The Samsung Pay app is a payment and digital wallet service used on mobiles that allow users of the app to make purchases and pay using their Samsung phones as well as other devices that are compatible with the service.
This service allows contactless payments, something that has been used more so in the current climate than ever before.
It means people aren’t carrying cards and cash like they once used to. It supports magnetic strip-only payments as well as the Near Field Communication of contactless payments. Sometimes the Samsung Pay app fails to work, this can be for any number of reasons.
In this article, we are going to look at some of the reasons why this app may not be working like when you get the Card Read Error, and how you can fix the issues that arise.
Samsung Pay Card Read Error – Fixed
The first thing is first, if you are getting an error when using the application, try restarting your phone, it could just be a communication glitch that requires you to kill the system in order to fix the glitch.
You should probably also reset your internet connection to make sure your Samsung phone is connecting to Wi-Fi.
If you have taken this step and are still finding issues with the app move on to the methods below to try and fix your problem. Reasons Samsung Pay may not be working?
- Obsolete firmware
- Samsung’s Resolution is too low.
- Embedded Secure Element not enabled.
- Power Saving Mode is enabled
The good news is that if you make sure that none of these issues are occurring, you should be able to fix the Samsung Pay app. Then, you can get back to using your Samsung pay checkout button to make purchases.
Update the Samsung Pay Application
Like any app, Samsung Pay releases regular updates with patches and bug fixes to counteract issues that may have been happening in the previous build.
If you are running an obsolete version of the app, it can cause compatibility issues that can be rectified with an update.
To update your Samsung Pay app you can follow the steps laid out below:
- Launch your Google Play Store app.
- Go to the menu in the top left-hand corner of the screen.
- Choose ‘My Apps and Games.’
- Go to the ‘Installed’ section.
- Choose ‘Samsung Pay’ from the list.
- Click on the ‘Update’ option, to update your application.
- If your app is not working after the update go back to the App Store.
- Click on the 3 dots in the top right-hand corner of the screen.
- Go to ‘My Apps.’
- Go to ‘Updates’ and check that the Samsung app is clear of any further errors.
Disable Power Saving mode on your phone
Power saving mode on your phone Is a saving grace where every app is so powerful it strips your battery in a matter of hours, so you probably have this enabled.
When using Samsung Pay this can cause an issue because it limits the operation of background processes on your phone.
So to unlock these processes for Samsung Pay to work correctly you should disable power mode, even temporarily.
- Go to your ‘Notifications Tray’ by swiping down from the top of your screen.
- Under the battery saving icon, tap the icon to turn off battery saving mode.
- Now check if the app is working again.
- If you are still seeing an error, you can open ‘Device Care.’
- Go to ‘Battery.’
- Tap ‘Power Mode On.’
- Now change the setting to ‘High Performance’
- Reopen the Samsung Pay app to see if your error is now fixed.
Change the resolution of your screen
Samsung Pay may experience issues if your screen resolution is set too low this is because Samsung Pay requires an essential FDH+ to operate correctly.
In this instance increasing your screen resolution might help to fix the error, although it may not help all users that are affected.
- Go to ‘Settings.’
- Go to ‘Display.’
- Choose ‘Screen Resolution.’
- Slide the bar to increase your resolution to FHD+ or above.
- Now launch the Samsung app to see if the error is fixed.
Enable Embedded Secure Element in NFC settings
An embedded secure element is something that is essential for NPC operation which is exactly what Samsung Pay is.
You may get errors if the Embedded Secure Element is disabled in the NFC settings so you should check and enable it to ensure that it is working.
- Go to ‘Settings.’
- Choose ‘Connections.’
- Go to ‘NFC &Payment.’
- Open the ‘Menu.’
- Choose ‘Default NFC Method.’
- Now choose to ’Enable’ the option of the Embedded Secure Element.
- If you don’t see this option then you cannot use Samsung Pay on your phone.
In conclusion, Samsung Pay and other contactless pay services have become an integral part of our lives in more recent years, and the Samsung Pay app is usually pretty reliable.
So if you have been experiencing errors with your Samsung Pay then we hope you are back to normal now and you have fixed the issue.