Ryanair is one of the world’s most popular airlines, as millions of people use its service and app every year. This can cause a lot of problems when it comes to placing orders in peak seasons, but with that level of usage, how does the app fare?
Despite being known as a low-cost airline that some people would call “cheap,” they haven’t cheaped out on their app, though their servers might be another story…
If your Ryanair app is not working, there are a few possible causes that we will help you identify and fix, so keep calm and we’ll have you sorted out in a jiffy.
Ryanair App not working — What to look out for
Whether a long trip to the Bahamas or a quick flight to Ireland, frustrations with the booking process caused by the Ryanair app not working is the last thing you need to be dealing with. You aren’t alone either, as a constant complaint has been server outages which prevented people from being able to place bookings, or having bookings disappear.
While this would be out of your hands, and patience would be your only option for getting server quality back, fixing your internet connection issues and any technical problems with the app are relatively straightforward. The following steps will surely get you back onto cloud nine in no time!
Technical Issues — Is the app down?
The Ryanair app has been known to go down in the past due to servers being overloaded by surges of bookings during holidays or when there has been a rush to get away. Unfortunately, there’s not much you can do about it if this is the case and the app is unresponsive, slow, or unable to process a booking due to server issues. The best thing you can do is be aware of any issues by going here and checking the status, then waiting until the app catches up with the service demand. While this isn’t ideal, knowing what the problem is can save you a lot of frustration.
Dealing with payment errors
There are a few things that can cause a payment or booking error, and they aren’t always easy to identify. Sometimes it can be technical issues with the servers as mentioned before, but it can also be down to a poor internet connection or an out-dated app which isn’t processing orders in the right way. Checking whether your app is updated or not is a simple process you can skip to later in this guide, but there are a few other obstacles that could be getting between you and your holiday destination.
Check your connection
A poor connection can really throw a seagull into the jet engine, so to speak. Being unable to properly connect with the app means you won’t be getting updates as you should, and your orders may get lost into the ether.
- Ensure you aren’t in airplane mode. You may be flying soon, but you don’t want to have it enabled yet as you will be unable to connect to your app.
- Toggle your Wi-Fi. Toggling your Wi-Fi can reset your connection, improving it. This usually works pretty well if you are struggling to get a consistent connection and have constant buffering screens or disconnects.
- Get closer to the router or switch to mobile data. If you aren’t getting a good signal, then the app won’t work properly. However, if you still can’t get a reliable signal, you may need to switch to mobile data to use the app temporarily.
Assuming your connection is good, but you are still encountering problems, we can move onto the next steps in the troubleshooting process.
Update the app
One of the most likely causes for problems with the Ryanair app is from not keeping it updated. Without an updated app, payment verification is unlikely to work and booking details could easily be out of data, causing booking to be lost, or worse yet, bookings to be misplaced and charged.
To update your Ryanair app, go to the Play Store > Search > Ryanair > info and if there’s an option which says “update” you have an out-of-date version of the app. Simply tap to update it.
Clearing cache & data
With a lot of changing information about flights, bookings and routes, the app can really get bogged down with useless or out-of-date information. This is a common reason the Ryanair app might not be working, and it’s easily fixed. Remember to back up your login data and preferences first though.
Just go to settings > apps > Ryanair > storage > clear cache & data.
Reinstall that app
If nothing else has worked, there’s a good chance your app is simply busted. Something has gone wrong somewhere and it’s time to take it out and get a completely new version.
To uninstall the Ryanair app, just long press the icon and tap “uninstall.” Once it’s removed, go back to the Play Store, and reinstall it good as new. This should fix any potential corruption issues your app has.
Keeping your Ryanair app updated and ensuring you have a reliable connection are the best things you can do to minimize any potential problems you might have with the app. Sometimes though, the fates just aren’t in your favour and the servers are overloaded, not just for you, but for everyone else too. If that’s the case, at least now you know how to find out.