NHS Covid App not working? Here’s the fix

The NHS Covid App was introduced to make things as easy as possible when it comes to covid restrictions that have been in place across the UK. It stores information on covid and a place to store info such as your vaccine situation, which is a necessity if you want to book flights abroad.

Most restrictions, such as scanning in when going to restaurants, have been lifted but the app having your vaccine passport attached to it has made it much more convenient to show that you have had both doses of the vaccine.

NHS Covid App not working? Solution

The NHS Covid App has been an incredibly important app over the last few years. For the most part, there should never be issues server side with this effecting large amounts of people.

Thankfully this makes troubleshooting a little easier, as we know it’s unlikely to be on their end, we have a few solutions that you can try to get your app working again. Let’s take a look.

Compatible OS

One of the biggest issues that’s come up with the NHS Covid App is the fact that it is only working on certain devices. Sadly, if you have a Windows phone or a Huawei phone then it’s unlikely the app is supported, which can be extremely frustrating for some users.

If you are running a IOS phone or an Android however you may be able to update your way to a fix. Check your settings and see if an update is available. If you can get to IOS version 13.5 for Iphone or 6.0 (Marshmallow) for Android then you should be ok.


The main thing that will cause issues with the NHS Covid app is your internet connection. This will be shown by a connecting icon either on the app’s loading screen or an error message will appear at the top of the screen with “Network connectivity limited or unavailable.”

Here are the main things to double check when on your mobile and have connection issues:

  • Airplane mode – As you can probably guess, having airplane mode on stops all signal and network connection so it’s one of the first things to check, usually indicated by an airplane icon in the top right corner of your device.
  • Wi-Fi – Two things to check here. The wifi on your device and your router. Firstly, make sure your wifi is turned on. If it is, then give it a quick off and on then try connecting again. Secondly, the router itself, check for any obvious warning lights. Just for good measure do a reset, another off and on. Easy as that.

Check for updates

App’s have a variety of issues all the time and one of the most common causes for these more obscure issues are updates. Because of the nature of this app also it is constantly being updated. Some of these changes are done from server side as it is just updating info but some require app updates so it’s a good idea to keep on top of this and check regularly. This is rarely something as significant as stopping the entire app working but is very possible.

Here’s how to update.


  • Open the app store
  • Navigate to your profile, should be an icon in the top right
  • Scroll down to your list of apps and search for MSI gaming app, if it’s in the to be updated section then hit that update button


  • Navigate to the Play Store home screen
  • Select My apps & games
  • Here you can select the NHS Covid App specifically if it needs an update or just hit update all

Remember it’s not a bad idea to just hit the “update all” and let the phone search for potential updates on all apps. Always good to keep up to date.


Too conclude, the NHS Covid App will almost never go down, as it is very important right now and maintained by the government it’s a near impossibility. Even though it is very rare it can still happen and that’s when I’d advise you take the steps we’ve outlined here. Once done you’re free to get back to your day to day without anyone worrying about your vaccination status…

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By day he's an engineer and by night (well, evening or very early morning but night sounds way cooler) Alex runs the Apps UK ship. He has a keen interest in language, fitness & especially social media - he is always on the lookout for the next hot platform.

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