The McDonalds app allows you to order food to your home, or order in-store without having to leave your table and queue up. It’s a pretty fantastic app, so when the McDonald’s app is not working, it can be extremely frustrating and inconvenient whether you are at home or at your table tapping away at an unresponsive app.
If you are in this position, then you’ve come to the right place. Whether you are struggling to connect to the app, or there’s something going wrong with them app itself, we have you covered and with our guide, we can get you back to ordering your favourite food in no time!
McDonald’s App not working — What you can do
The most common issue most people have when using the Mcdonald’s app is that they’re not using a reliable network. You can often get this to work by simply making sure that you clear app data and cache, and reset the network settings on your device.
Just like when the KFC app stops working, the McDonalds app can have problems from time to time. Before we get into the deeper troubleshooting, there are a few common problems that can be quickly resolved and will fix a lot of problems people have with the app.
- Turn off airplane mode. Airplane mode can sometimes be accidentally enabled, and it will completely prevent you from being able to use online apps. Making sure it’s not enabled will clear out this common issue.
- Update your app Because the McDonalds app works from their restaurant locations, you need to be updated with new stores they set up, otherwise you won’t be able to place an order at your location. If you go to the Play Store and search for the McDonalds app, you will see “open” as an option and if you’re not updated, you will see “Update” next to it. This is crucial when using the app.
These are two very common issues when using the McDonald’s app, so as long as you have these cleared, you are good to go for troubleshooting what else might be your problem.
Check your connection
As a mobile delivery and order app, the McDonalds application is completely reliant on you being connected reliably to the internet. If you are having problems where you are losing order information, your screens are getting stuck on the infamous golden “M,” or you are encountering any other problems with staying connected, then your Wi-Fi signal or mobile data is to blame.
Connecting at home
If you are at home, you can fix this easily by staying near your router while you place an order. This will give you the best possible chance for a reliable connection. If you are still struggling to connect to your router, try restarting your device and if that doesn’t work, re-retting your router by unplugging the cables for 30 seconds then reconnecting them.
Connecting in restaurant
If you are in store and you are having trouble making an order due to a poor mobile data signal, there’s a chance you’re sat in a “dead-zone,” which is a signal coverage weak spot.
You can try changing tables and see if that helps. If not, try connecting to the store’s Wi-Fi. While this isn’t the safest thing to do, it will likely work. Just look for the Wi-Fi code notice on a wall, or sometimes on a table notice. If none of these work, you may have to make the order the old-fashioned way unfortunately.
As the McDonalds app lets you order in-store as well as deliver, it’s extremely important that your location data is working correctly. You don’t want your double cheeseburger going to the wrong person in the wrong store, right? Thankfully, McDonalds makes it very easy for you to enable accurate location data if you are having any problems yourself. Simply ensure you are connected to the internet and tap on offers. I found this to be the most consistent way for the app to prompt you for your location settings. From there, tap “Yes, open settings” then tap location on.
This will fix any problems you are having with the app recognizing the correct store or getting confused about your precise location if you are giving a postcode manually.
Clear cache & data
Clearing cache and data can go a long way to helping alleviate some problems you will come across in the app, such as freezing, black/white screens and the app being unresponsive. If you have any of these problems, clearing your data will likely fix the situation, as the app has a known history of getting clogged up with unused data.
Make sure you backup your information before you take this step as it will wipe all preferences and login data. To clear your cache, go to settings > apps > McDonald’s > storage > clear cache/data. This will hopefully fix any issues you are having with the app, but there is still one more step to take if that doesn’t work.
Reinstall the app
If nothing else works and you are still encountering problems, you aren’t alone. A large number of users report that problems with the app persist even with clearing data and restarts or updates. It must just be a potluck of whether you get a good version or not, who knows what kind of code they are messing with to make it.
Reinstalling the app is simple. Just long press on the icon and select uninstall from the options that pop up. Once it’s uninstalled you can reinstall from the Play Store and hopefully everything will be working fine with your new version.
Admittedly McDonald’s app comes with a lot of user complains in their reviews, and I even come across a few issues myself now and then which can be frustrating and hard to fix. As long as you maintain an updated app and you have a good connection and enable your location, you should be able to get rid of most of the issues that crop up. If you are unfortunate enough to get some of the more troublesome issues, then I’m afraid reinstallation is your best option in most cases. Some apps just don’t like to play nice.