Marks and Spencer App Not Working – Here’s The Fix

Founded back in 1884, Marks and Spencer is one of the UK’s most trusted brands. So you wouldn’t expect to not be able to order your M&S favourites because of the Marks and Spencer App not working.

Whether you want to have a browse of this season’s trends, homeware or order some groceries, the Marks and Spencer app not working can be really frustrating. 

In this article, we’re going to give you some tips to try when the Marks and Spencer app isn’t working to get you back on as soon as possible. 

Marks and Spencer App not working – Here’s how to fix it

Check there are no issues with the Marks and Spencer server

Like many issues with other apps, the M&S app not working is sometimes because of issues with the Marks and Spencer server itself. 

If there is a problem on their side, they’ll usually post about this on their website or social media platforms, so we recommend you check these out first and wait to use the app until they’ve announced that they have resolved the issue.

If you’ve checked their Twitter and Instagram pages and they haven’t posted that there’s a problem at their end, it’s likely to be an issue with your phone, app or internet connection. 


Keep reading about some common problems that people have if their Marks and Spencer app is still not working. 

Check for updates 

The first thing we recommend checking is making sure that you’re running on the latest update. When an app is running on an out-of-date version, you’re much more likely to face problems with the app.

If you have an iPhone, check for updates by visiting the App Store > tap your profile icon at the top of the screen and scroll to see apps that require an update. Simply tap ‘Update’ on the Marks and Spencer app if it’s showing there.  

If you’re using an Android, open the Google Play Store app > tap the profile icon and the top right > tap Manage Apps & Devices, apps with an update available are labelled ‘Update Available’.

If you’re using an iPhone, we recommend you allow automatic downloads to ensure that all of your apps are always up-to-date. You can do this by going to your Settings > App Store and ticking ‘App Updates’ to on. 


Next, it’s also a good idea to make that your phone itself is running on the latest update, as this can also cause apps to have problems like not loading or crashing. You can check this by going to your phone’s Settings

Like the app updates, you can also enable iOS updates to go through automatically. You can check this is enabled by going to Settings > General > Software Update and checking that Automatic Update shows as ‘On’ as shown below. 


Check that you’re connected to WiFi or mobile data

The next thing to check is that you’re connected to WiFi or mobile data. Most apps don’t work offline, so a common reason that you won’t be able to use them is that you’re not connected to the internet. 

Marks and Spencer will show you a message like the below if you’re not connected to the internet. 


Other common mistakes people make are turning off their mobile data or putting their phone in airplane mode. To make sure that hasn’t happened, go to Settings > Mobile Data and make sure that this is ticked as on. 


To check the WiFi on an iPhone, swipe up and make sure the WiFi is turned on (it will be highlighted blue), alternatively, go to your phone’s Settings > WiFi, and make sure this is turned on. Then check for any WiFi you can connect to. You can follow the same steps for Android but swipe down instead of up.


Finally, check that you haven’t put your phone in airplane mode by swiping up and checking the airplane symbol isn’t highlighted.

Delete and re-install the Marks and Spencer app

If everything appears to be okay with the severs and you’re all up-to-date, the next thing you should try is uninstalling the Marks and Spencer app, then re-install it. Sometimes a simple refresh is all that’s needed. 

To delete the app, tap and hold down on the app until the below drop-down appears. Then hit ‘Delete’. For Android, tap and hold down the app until you feel a vibration, then drag the app to where it says ‘Uninstall’. 


Re-install by searching for the Marks and Spencer app on the Apple App Store or Google Play Store.


There aren’t often problems with the Marks and Spencer app, but if you are facing issues, there’s usually a really simple fix, and it’s likely to be an issue that we’ve covered in this article. 

Hopefully, this helped you with your problem so that you can get back to browsing and ordering your M&S favourites. 

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