Kik Video Chat not working – What to do

Kik is a free messaging app for mobile, and is available for both iOS and Android devices. The messenger allows users to send text messages, images, GIFs; and also make video calls. You can find and join public group chats; or create your own private group, and invite users to the chat. The app is a great place for meeting and chatting with new people, or with family and friends.

Kik’s video chat feature is one of the newer features, and can fail to function properly at times. Here are some ways in which you can solve those issues.

Kik Video Chat not working

There are a few common factors that could be keeping Kik’s video chat function from working correctly. Here are some of those factors, along with their respective solutions. Then, you can return to messaging your friends, or meeting new people.

Internet Issues

Kik’s video chat function requires a working internet connection to work.

Check that your internet is working, by using something that requires the internet – e.g. a YouTube video. If it doesn’t work, then there’s probably something wrong with your internet connection.

Try disconnecting and reconnecting to your network on your device, and try using the internet again.

If it still doesn’t work, try turning your router on and off again.

If the issue persists, then you can check if there are any problems with your internet provider by going on https://downdetector.co.uk/ and searching for your broadband. Click on your broadband to see their recent outage reports. If there’s a high amount of reports, then there your internet broadband is having problems. These should be solved within a few days. Try waiting a day or so before using Kik’s video chat feature again.

outage-reports

Update App

Kik’s video chat feature may not be working because you have an outdated version of the app. Try checking to see if your app needs updating, and update the app if it does.

For Apple users:

Go to the app store, pressing on your profile picture, and pressing ‘purchased’. This will show you a list of all the apps you’ve downloaded. Find the Kik app and see if there’s an update option for it. If there is, press on it to update the app.

For Android users:

Go to the play store, and press on your profile icon. Then, press manage apps and devices to show a list of all your apps.

Press updates available to see if there are any updates for your apps. If there’s an update available for the Kik app, press the update option for it to update the app.

updates-available

Restart App

Kik’s video chat feature may not be working due to an issue with the app. Try restarting the app, and then test the video chat feature again.

For Apple users:

Go to Settings>General>Background App Refresh.

This should show what apps are currently running in the background.

Find the Kik app, and turn off background activity by pressing the green switch.

Then, open the app again.

For Android users:

Go to Settings>Apps.

Find the Kik app and press on it. Then, click β€˜force stop’ in the bottom-right corner.

Then, open the app again.

Reinstall App

If none of the solutions above made your app work again, try uninstalling and reinstalling Kik. Then, try using the app again.

For Apple users:

Press and hold the Kik app icon on your home screen. This should make a list of options appear. Press ‘remove app’ to uninstall the app.

ios-kik-uninstall-option

This will cause another set of options to appear. Press ‘delete app’ to confirm the uninstallation.

ios-kik-uninstall-confirmation

A final set of options will then appear. Press ‘delete’ to start the uninstallation.

ios-kik-uninstall-final

Finally, go on the app store, press on your profile picture, and press purchased to see a list of all the apps you’ve ever downloaded. Find the Kik app, and press the cloud icon next to it to reinstall the app.

reinstall-icon

For Android users:

Press and hold the Kik app to make a row of options appear. Press the uninstall option, which will make a notice appear.

android-kik-uninstall

Press ‘ok’ to confirm the uninstallation.

android-kik-uninstall-confirmation

Finally, go to the play store store and search ‘kik’ in the search bar. This should show the Kik app as the first search result. Press the ‘install’ option to reinstall the app.

android-reinstall-kik

Contact Customer Support

If none of these solutions worked, then try contacting Kik’s customer support.

Go to https://kikhelpcenter.zendesk.com/hc/en-us, and press the option most relevant to you to view help articles. You may find some solutions in there.

kik-help-centre

Alternatively, you can email support@kik.com to contact customer support; and detail your query.

Conclusion

To conclude, there’s a few factors that could be keeping Kik’s video chat function from working properly. If it’s due to an uncontrollable factor, such as the internet, try waiting a day or so before using the app again. These issues shouldn’t persist for long.

However, if the app is failing to work due to a more personal reason, such as an issue with your device, it’s best seek out specialised help. Contact Kik’s customer support, and I’m sure they’ll get your app working again soon.

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