iPhone Won’t Play Videos? Here is how to fix it

You may have encountered an “iPhone won’t play videos” situation and got frustrated. The truth is that it can be put down to several different reasons, from your Youtube account to damaged video files. If you want to know to detect the problem easily, just read this short article until the end. Let’s get started.

iPhone Won’t Play Videos? Here is how to fix it 

Getting annoyed by iPhone not Playing Videos Issue? We know, iPhone is classy! It kind of separates you from other phone holders. Now, having an iPhone is one of the indicators of wealth and happiness. However, with iPhone, some specific complications cannot be solved as easily as other brands.

One of these problems is when you cannot play videos on your iPhone. As we said, we want to talk about this problem. Before jumping into the topic, we need to mention that you don’t need to be worried as this is one of the most common issues with iPhone devices.

The most relevant issues which cause the problem

The list of reasons why videos are not playing can get very long! To save time, we will list the most four common reasons and then introduce the solution to fix them. You might have seen other issues and if this is the case we encourage you to express your experience too! It is good for all of us.

Saved videos in the gallery cannot be played

Perhaps, you have recorded an amazing event like when your favorite football team scores a goal or your cat does something silly and saved it on your gallery. However, the next time you intend to play it back, you simply can’t. Well, the reason might be that the video has been saved in your iCloud account instead of the iPhone’s storage.

Why is your video saved on your iCloud account?

You might find it bad in the beginning because it stops you from enjoying your recorded videos. However, it is a strategy implemented in your phone to optimize storage features, i.e. uploading all videos from the internal storage to your iCloud account while your phone is online.

It means that every time you decide to watch the video, it must be downloaded from your iCloud. If you are not connected to the internet, you can watch it.

How to solve saved videos in the gallery cannot be played?

There are two main solutions. The easy way is just simply to get connected to the internet so the video can be downloaded from your iCloud and played accordingly. Secondly, if you don’t have access to the internet, follow the steps below:

  • Go to Settings.
  • Tap Photos and ten select Download and Keep Originals.

In this way, you will keep all the original video files in your internal memory which is available when you are offline. In case you want to act selective and save just some of the videos (not all of them), first, go to the video file preview from your iPhone’s Camera or Photos app, click the upload icon, and finally go to the Save to Files option. Easy peasy!  

Damaged video files 

When it comes to the video itself, there could be two scenarios including “video file damaged” and “format not supported” situations. We will discuss the first situation here and the latter in the next section.

How does the video file get damaged?

Well, you can assume that the problem is coming from either the device itself, storage, or app which could result in it damaging the video file. It might be the case that you have been able to watch a video a while ago but suddenly cannot!

How to fix damage files?

No need to be panic! Damaged files can be easily fixed. We suggest that you fix your damaged files using the online tool called Restore.Media. Fortunately, you don’t need to pay anything as you can register a free account. The good thing is that the tool covers most video file formats. Wasn’t that much hard, was it?

The format is not supported

We have already introduced this problem. You sometimes get the message “Unsupported video format” which feels disappointing considering that you expect your iPhone to be the best in everything. You have paid for it much more than regular phones after all!

What file extensions and video codecs are troubling?

If your video’s file extension is MOV, MP4, M4V, AVI, Quick Time files, and MOV extension, you are probably safe and have no trouble playing them on your iPhone. The same is true with video codecs including HEVC, H.264, MPEG-4 Part 2, and Motion JPEG.

If your video codec or file extension is not supported, then, you just need to convert it to something compatible with iPhone. How? There are countless free downloadable video file converters you can pick from.

YouTube-related issues

Can’t you watch YouTube videos? Don’t worry! You are not alone! If this happens, you just need to do several things to make sure where the main issue is. Therefore, the first thing to do is make sure of a secure and stable internet connection. If everything is fine, check whether the specific YouTube video you want to watch is not corrupted.

To do this, just open another video. Next, play the video not only on YouTube but also on other apps. After that, update your YouTube app and see whether the problem is solved. If you are still unable to watch the video, just ask for help from Apple’s support community.


In this article, we talked about when you cannot watch your desired video on your iPhone. Saving videos on iCloud account, damages or unsupported video files, and finally, YouTube-related issues are among the most common reasons why you fail to watch. We proposed some solutions for each problem. We hope you have found this article helpful! Now, you can enjoy watching videos more comfortably as you know what to do when something goes wrong.

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Farhad Pashaei

For the past seven years, I've been tinkering with power banks, smartphones, laptops, printers, and writing reviews about them. When I'm not writing, you can bet I'm devouring information on products that are making their first foray into the market, demonstrating my unquenchable thirst for technology.

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