iPhone 11 not charging? This is what you should do

There aren’t many more frustrating things when it comes to mobile phones than finding that your charger has decided to randomly stop working.

This is a commonplace across all phones and chargers, but particularly when it comes to iPhones.

While the situation is annoying, it isn’t unfixable and just requires you to take a few relatively simple steps to get around it – the process is similar to when there’s no service on your iPhone 11.

Here’s what you should do if you find that your iPhone isn’t charging and also explain a little bit about why this issue sometimes does occur.

iPhone 11 not charging – The main reason why

The main reason why you may find that your iPhone 11 isn’t charging is to do with the charger itself rather than the phone, which is good news for your hardware components.

The phone can be the issue – and we’ll get into that more later – but more commonly users find that the problem is to do with the charger and more specifically, the lightning cable.

To check to see if the lightning cable is the root cause of your charging issues please do the following:

  1. Take your charger out of the wall plug and remove the lightning cable from the adaptor.
  2. Inspect the cable thoroughly, particularly both ends and look for any signs of wear and tear. It will most commonly appear damaged at the point where the cable connects to your phone.
  3. If the cable appears okay then try charging your iPhone using both a USB port on your computer AND via a standard iPhone adaptor and plug. If you find that your phone charges using one method and not the other then you can rule out the lightning cable as the reason behind the lack of charge.
  4. If it doesn’t work on either method then borrow a lightning cable from a family member or friend (you must know someone with an iPhone) and try charging your device with it. If your phone starts charging then it’s fair to assume that the lightning cable is broke.
  5. In this instance, head to Apple and buy a new lightning cable.

This will get your iPhone to charge properly in the majority of cases. However, there are other reasons why your iPhone may not be charging. Let’s take a look at them.

Check your iPhone’s charging port

If you come to the conclusion that the lightning cable isn’t the issue then the next thing you should take a look at is the iPhone charging port.

This is the rectangular hole at the bottom of your phone where the charger plugs in to.

Due to the way that it’s designed, it’s very easy for dust and other small disruptive substances to get stuck in there which can cause charging issues.

To check if the charging port is the root cause of your problems, please do the following:

  1. Plug your ligthning cable into the charge port and wait for a clicking type sound to signify that the cable has slotted in perfectly.
  2. If there is clicking noise then use a touch to inspect the charging hole for debris.
  3. Use a small item like a paper clip or hair clip to clear the charging port of all debris and then try the charger again.

If after you’ve cleared the charging port you find that the charger still isn’t working, then at least you can rule out a dirty charging port as the cause of the problem and move on to other possibilities.

Software bugs

Software bugs can disrupt a whole host of activity on your iOS device, including its ability to charge. Luckily, it’s usually quite simple to wipe these bugs from the system and reboot your phone.

While there’s no guarantee that this will fix the charging issue that you are experiencing, it’s worth a go because it’s very simple to do, and it is not time consuming in the slightest.

To reboot your iPhone, follow these steps:

  1. First, you need to hold the upper volume button and the power button down simultaneously to bring up the Power off swipe function.
  2. Next, swipe from left to right to turn the phone off.
  3. Give it 30 seconds, then use the same two buttons to switch your mobile device back on again.
  4. Plug your phone in to the charger to see if the issue has been resolved.

You can usually fix a software problem by performing a hard reset on your iPhone. Once done, try your normal charging process again.

Use a wireless charging pad

If you cannot get a USB charger to work, then a short term solution may be to consider wireless charging instead. This will also let us know whether it’s an issue with the iPhone’s lightning port or whether something else is causing the problem.

For this, you’ll need to pick up a wireless charger. Fortunately, they’re relatively inexpensive and definitely worth looking into.

Dead battery

Though unlikely, if you’ve tried everything that’s listed above without any luck, it could be that you’ve got a faulty battery.

The easiest way to determine whether this is the case is to see whether the large battery icon shows up when you’re charging your phone. If the Apple logo doesn’t appear, you may have a dead battery that needs replacing.


As you can see, there are a number of different reasons why your iPhone might not be charging from the charging equipment to your phone’s software. Though it’s often an issue with the charging cable or power source, it’s hard to rule out a hardware issue.

By following our advice above, we can guarantee that you are covering the most common causes of the issue, however, if the issue continues to persist then we would recommend that you reach out to Apple Support directly.

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Andy is a Professional Content Editor with expertise in a whole host of areas (or so he tells us anyway). His main interests are sports, tv/film and social media. He has reviewed over 100 apps so far for Apps UK.

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