If you’re like me, or like any of the other one billion active Instagram users out there, the Instagram app not working can be a bit of a downer on your day. Scrolling through pictures is a great distraction from busy day-to-day life and a great way to fill those spare moments during the day.
The average 16-24 year old spends just over three hours on social media daily. Whether you have stories to share, content to post for your business or maybe you just want to see what your friends are up to, we’re going to explore how to get back and running on the Instagram app.
Instagram App Not Working – Here’s how to fix it
Check there are no issues with Instagram’s server
Being such a popular platform, it’s not often that there are issues with their servers, but that doesn’t mean that it doesn’t ever happen.
Since they’re owned by Facebook, if there is an issue it will usually be affecting Facebook and Whatsapp too, so the chances are that you’ll hear about it pretty soon.
If there is a wider issue, they’ll usually post about this on their Twitter page and provide updates there, so it’s a good idea to check this first and wait to use the app until the issue is resolved.
But if you’ve checked their Twitter page and they haven’t mentioned an issue at their end, it’s likely to be an issue at your side.
Check for updates
The first thing to try when the Instagram app isn’t working is to make sure that you’re running on the latest update. An app is much more likely to have problems when running on an out-of-date version.
If you have an iPhone, check for updates by visiting the App Store > tap your profile icon at the top of the screen and scroll to see pending updates. Tap ‘Update’ on the Instagram app if that is showing as needing to be updated.
If you’re using an Android, open the Google Play Store app > tap the profile icon and the top right > tap Manage Apps & Devices, apps with an update available are labelled ‘Update Available’.
If you’re using an iPhone, we recommend that you allow automatic downloads to ensure that all of your apps are always up-to-date. You can do this by going to your Settings > App Store and tick ‘App Updates’ to on.
Next, it’s also a good idea to make that your phone itself is running on the latest update, as this can also cause apps to play up. You can check this by going to your phone’s Settings.
Check that you’re connected to WiFi or mobile data
The next thing to check is that you’re connected to WiFi or mobile data. Most apps don’t work offline, so a common reason that you won’t be able to use them is that you’re not connected to the internet.
If you’re seeing a message about internet connection as shown below, this is likely to be the reason you’re not able to use the app.
A common mistake people make is turning off their mobile data. To make sure that hasn’t happened go to Settings > Mobile Data and make sure that this is ticked as on.
To check the WiFi on an iPhone, swipe up and make sure the WiFi is turned on (it will be highlighted blue), alternatively, go to your phone’s Settings > WiFi, and make sure this is turned on. Then check for any WiFi you can connect to. You can follow the same steps for Android but swipe down instead of up.
Clear app data and cache
If everything appears to be okay with the severs and you’re all up-to-date, the next thing we recommend that you try is to clear the app data and cache. You can clear an app’s cache and data on Android, but on iPhone, you need to delete and re-install the app.
Luckily, there’s an “Offload” function, which means that your Instagram data gets kept on the phone when you delete the app, so it restores it all when you re-install Instagram.
To “offload” Instagram from your iPhone, go to Settings > General > iPhone Storage, and scroll down until you find the Instagram app, tap it, then tap “Offload App.” Go to the App Store, find Instagram and install it again.
For Android, go to Settings > Apps and Notifications > See all apps > Instagram > Storage and cache > clear cache. You’ll then need to repeat these steps but tap ‘Clear Storage instead.
Delete and re-install the Instagram app
The next thing we recommend that you try is uninstalling the Instagram app, then re-install it. Sometimes apps just need a refresh.
To delete the app, tap and hold down on the app until the below drop-down appears. Then hit delete. For Android, tap and hold down the app until you feel a vibration, then drag the app to where it says ‘Uninstall’. Re-install by searching for it on the App Store or Google Play Store.
It can be a real inconvenience when your Instagram app isn’t working, but generally, there’s an easy fix and it’s likely to be one of the issues that we’ve covered in this article. For more troubleshooting advice, check out some of our other articles on a range of different apps.