IKEA app not working? Here’s how to fix that

IKEA is a famous Swedish-origin home furniture store. The brand is known internationally, and has stores across multiple countries. IKEA sells a variety of home products, including kitchen appliances and bathroom units, and they’re one of the best options when it comes to homeware.

However, the app isn’t perfect, and can have issues from time to time. Here’s what to do if the IKEA store app isn’t working.

IKEA app not working? – What to do

When it comes to the IKEA app, an internet connection problem is the most common reason why the app stops working.

If it’s not related to your mobile data or Wi-Fi connectivity, then it can usually be put down to not having enough storage space, or potentially using the wrong login credentials.

Generally the IKEA store app is pretty good – the brand also has a delivery service, which can be accessed through either their website or app.

This allows users to order their products online, as well as in stores. But if the app isn’t working, it can become a real obstacle – here’s what to do if that happens.

Internet Issues

To use the IKEA app, you need a working internet connection. If you don’t, then you won’t be able to browse the app properly.

Check that your internet is working, by using something that requires the internet – e.g. a YouTube video. If it doesn’t work, then there’s probably something wrong with your internet connection.

Try disconnecting and reconnecting to your network on your device, and try using the internet again.

If it still doesn’t work, try turning your router on and off again. Make sure that you wait 5-10 seconds before turning the router back on again.

If the issue persists, then you can check if there are any problems with your internet provider by going on https://downdetector.co.uk/ and searching for your broadband. Click on your broadband to see their recent outage reports.

If there’s a high amount of reports, then there your internet broadband is having problems. These should be solved within a few days. Try waiting a day or so before using the IKEA app again.


Server Issues

Make sure the issue lies in the IKEA app rather than IKEA’s servers, as if there’s too many users trying to access the app, you could see issues. You can find out whether this is the case by going on https://www.isitdownrightnow.com/ikea.com.html to check IKEA’s server status.


If the server status is ‘up’, it means the server is not down at the moment. That means that there must be something else stopping your IKEA app from working properly.

Restart Device

IKEA may not be working due to an issue with your device. Try restarting your device, and using the app again.

For Apple users:

Hold down the lock button on the right side of your phone until the option to ‘power off’ appears on the screen. Slide the switch to shut down your phone.


Then, after about 10 seconds, hold the lock button until the apple logo appears on the screen to start your phone again.

For Android users:

Hold down the lock button on the right side of your phone until the option to restart your phone appears on the screen. Press ‘restart’ to restart your phone.


Update Device

IKEA may not be working due to your device using outdated drivers or systems. Check for updates and download any that are available. Then, after updating your device, try using the app again.

For Apple users:

Go to Settings > General > Software Update. If there’s an available update to download, press ‘download and install’ to update your phone.

For Android users:

Go to Settings > Software Update > Download and Install, to check for updates. If there’s an available update, download it to update your phone.

Update App

IKEA may not be working because you have an outdated version of the app. Try checking to see if your app needs updating, and update the app if it does.

For Apple users:

Go to the app store, pressing on your profile picture, and pressing ‘purchased’. This will show you a list of all the apps you’ve downloaded.

Find the IKEA app and see if there’s an update option for it. If there is, press on it to update the app.

For Android users:

Go to the play store, and press on your profile icon. Then, press manage apps and devices to show a list of all your apps.

Press updates available to see if there are any updates for your apps. If there’s an update available for the IKEA app, press the update option for it to update the app.


Log Out

Try logging out of your account, and logging back in again.

Open the app, and press the account icon in the bottom row. This opens the account settings. Press the ‘log out’ option.


A notice will then appear. Press ‘log out’ to log out of your account.


Finally, log back into your account and try using the app again.

Reinstall App

If none of the solutions above made your app work again, try uninstalling and reinstalling IKEA. Then, try using the app again.

For Apple users

Press and hold the IKEA app icon on your home screen. This should make a list of options appear. Press ‘remove app’ to uninstall the app.


This will cause another set of options to appear. Press ‘delete app’ to confirm the uninstallation.


A final set of options will then appear. Press ‘delete’ to start the uninstallation.


Finally, go on the app store, press on your profile picture, and press purchased to see a list of all the apps you’ve ever downloaded. Find the IKEA app and press on the cloud icon to reinstall the app.


For Android users

Press and hold the IKEA app to make a row of options appear. Press the uninstall option, which will make a notice appear.


Press ‘ok’ to confirm the uninstallation.


Finally, go to the play store store and search ‘ikea’ in the search bar. This should show the IKEA app as the first search result. Press the ‘install’ option to reinstall the app.


Contact Customer Support

If none of these solutions worked, then try contacting IKEA customer support.

Go to https://www.ikea.com/gb/en/customer-service/contact-us/. You can either call them, or chat with a member of their team.


If you want to call them, press the arrow underneath the ‘call us’ heading. This should showcase their customer support number. Call it to speak with IKEA’s support team.


If you want to chat with a member of IKEA’s support team, press the arrow underneath the ‘chat with us’ heading. This should showcase a small form. Select the relevant options for you, and then press the ‘chat’ option.


Finally, you should be taken to another form. Fill in the details, and then press ‘start chat’ to begin chatting with IKEA’s support team.



To conclude, there’s a few reasons that could be preventing the IKEA app to from working properly. If it’s due to an uncontrollable factor, such as IKEA’s servers, try waiting a day or so before using the app again. These issues shouldn’t persist for long.

However, if the app is failing to work due to a more personal reason, such as an issue with your device, it’s best to seek professional help. Contact IKEA’s customer support, and I’m sure they’ll be able to solve your issues.

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I love reading, writing, drawing, and other creative pursuits. I wish to travel more and do extreme activities, such as bungee-jumping and skydiving. I'm a casual gamer with an affinity for narrative-driven games and unique art styles. I like watching a variety of different media, but I particularly enjoy animations and musicals. My favourite genre, for both books and visual media, is psychological-thriller.

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