IKEA app not working? Here’s how to fix that

IKEA, the world-renowned furniture retailer, offers an app that promises to make your shopping experience smoother and more efficient.

However, like any app, it can sometimes face issues. If you find yourself in a situation where the IKEA app is not working, don’t worry. This article will guide you through the necessary steps to get back on track.

IKEA App Not Working? Understand the Issue

Before diving into the solutions, it’s crucial to understand what might be causing the issue.

The IKEA app can face various problems such as crashing, freezing, or simply not responding.

These issues could be due to outdated software, a poor internet connection, or other technical glitches.

Identifying the root cause of the problem is the first step towards finding a solution.

Check Your Internet Connection

A stable internet connection is a prerequisite for the IKEA app to function correctly.

Ensure that your device is connected to a reliable Wi-Fi network or has a strong mobile data signal.

You might want to try switching between Wi-Fi and mobile data to see if that resolves the issue.

Sometimes, simply turning off and on your internet connection can also help.

Update the App

Running an outdated version of the app could be the source of your problems.

Check the app store on your device to see if there are any updates available for the IKEA app.

Developers regularly release updates to fix bugs and improve performance.

Ensuring that you have the latest version of the app installed can potentially resolve any issues you are facing.

Clear Cache and Data

Cached data can sometimes become corrupted, leading to app malfunctions.

Clearing the cache and data of the IKEA app can help resolve these issues.

How to Clear Cache and Data on Android

If you are using an Android device, go to the ‘Settings’ app and navigate to ‘Apps’ or ‘Application Manager’ (this might differ depending on your device).

Find the IKEA app in the list and tap on it. Here, you will find options to ‘Clear Cache’ and ‘Clear Data’. Select these options to clear cached data and reset the app.

How to Clear Cache and Data on iOS

On an iOS device, the process is slightly different as there is no direct option to clear an app’s cache unless the app itself provides this feature.

However, you can delete the IKEA app and reinstall it from the App Store. This will remove any corrupted data and give you a fresh start.

Reinstall the App

If clearing the cache and data does not solve the problem, the next step is to try reinstalling the app.

This can help fix any deeper issues by replacing the app’s files with fresh, error-free copies.

How to Reinstall the App on Android

On Android, go to the ‘Settings’ app and navigate to ‘Apps’ or ‘Application Manager’.

Find the IKEA app and select ‘Uninstall’. Once the app is uninstalled, visit the Google Play Store, search for the IKEA app, and install it again.

How to Reinstall the App on iOS

For iOS users, find the IKEA app on your home screen, press and hold the app icon until a menu appears, and select ‘Delete App’.

Confirm the deletion and head to the App Store to download and install the IKEA app once again.

Contact IKEA Support

If you have tried all the above steps and the IKEA app is still not working, it might be time to reach out to IKEA’s support team.

They can provide assistance and potentially resolve any issues that are beyond your control.

How to Contact IKEA Support

You can contact IKEA support through their official website. Navigate to the ‘Contact Us’ section, and you will find various options to get in touch, including phone, email, and live chat.

Explain the issue in detail, and provide any screenshots if possible, to help the support team understand and resolve your problem efficiently.

By following these steps, you should be able to fix the issue with the IKEA app not working.

However, technology can sometimes be unpredictable, and issues might arise from time to time. The key is to remain patient and methodically work through potential solutions until you find the one that works for you.

Optimize Your Device’s Performance

Sometimes, the issue might not be with the IKEA app itself, but with your device’s performance.

Ensuring that your device is running smoothly can contribute significantly to a better app experience.

Update Your Device’s Software

Running the latest software on your device can improve its performance and compatibility with apps.

Check for any available software updates in your device’s settings and install them.

This can help in fixing any existing bugs and improving the overall stability of your device.

Close Unnecessary Apps

Having too many apps running in the background can slow down your device and affect the performance of the IKEA app.

Make sure to close any unnecessary apps to free up resources and ensure that the IKEA app has enough memory to run smoothly.

Check for External Issues

At times, the issue might be beyond the app and your device. There could be external factors affecting the performance of the IKEA app.

IKEA Server Status

Check if IKEA’s servers are up and running. Sometimes the issue might be on IKEA’s end, and their servers might be down or facing issues.

You can check the server status on various websites that track the uptime of online services.

App Compatibility

Ensure that your device is compatible with the latest version of the IKEA app.

Older devices might not support the newest features of the app, which can lead to performance issues.

You can find the compatibility information on the app’s page in the app store.

Try Alternative Methods

If the IKEA app is still not working despite all your efforts, there are alternative methods to access IKEA’s services.

Use the IKEA Website

You can access IKEA’s services through their official website. The website offers the same functionality as the app, allowing you to browse products, plan your purchases, and access customer support.

Visit an IKEA Store

If all else fails, you can visit an IKEA store in person. This might not be as convenient as using the app, but it ensures that you can access IKEA’s products and services without any technical issues.

Share Your Experience

Help others who might be facing the same issue by sharing your experience and the steps you took to resolve the IKEA app not working.

You can leave a review on the app store or share your story on social media and forums.

Leave a Review

Leaving a review on the app store can help other users know what to expect and provide valuable feedback to the developers.

Share your experience, what worked for you, and any tips you have for resolving issues with the IKEA app.

Join Community Forums

Joining forums and online communities can connect you with other IKEA app users.

Sharing your experience and learning from others can provide additional insights and potential solutions to common problems.


Facing issues with an app can be frustrating, especially when you rely on it for planning and purchasing.

The IKEA app is a robust tool designed to enhance your shopping experience, but like any software, it can face issues from time to time.

By following the steps outlined in this article, you can troubleshoot and resolve most issues with the IKEA app, ensuring a smooth and efficient experience.

Remember to keep your app and device updated, check for external issues, and seek help if needed.

With these tips, you’ll be back to planning your perfect living space in no time, all from the convenience of your IKEA app.

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I love reading, writing, drawing, and other creative pursuits. I wish to travel more and do extreme activities, such as bungee-jumping and skydiving. I'm a casual gamer with an affinity for narrative-driven games and unique art styles. I like watching a variety of different media, but I particularly enjoy animations and musicals. My favourite genre, for both books and visual media, is psychological-thriller.

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