H&M App Not Working – Here’s How To Fix It

Can’t order this season’s trends because of your H&M app not working?

Originally founded in 1947, H&M is one of the most well-known fashion brands out there – but just like the Marks and Spencers app stops working, so can H&M’s from time to time.

The H&M app grants you quick and easy access to style trends. It also allows you to manage your H&M membership, which now has over 10 million members, which gives you exclusive deals and discounts. 

So, whether you want to have a browse of this season’s trends or order some new clothes, the H&M app not working can be a real inconvenience. 

We’re going to give you some friendly advice that you can use when the H&M app isn’t working; that way, you can get back to shopping ASAP.

H&M App not working – Here’s how to fix it

If the H&M App is down, then the first thing that you’re going to want to check is whether the companies servers are down. If they are, you’ll just have to wait until they come back online.

Fortunately, in the vast majority of cases, this isn’t the issue – it can usually be tracked down to an internet problem or a failure with the app itself.

We’ll run through how to troubleshoot the H&M app so you can get back to browsing for a new outfits.

The H&M server: Your first port of call

You may have issues with the H&M app, and they could be caused by the H&M server itself. If there is an issue with the server then the brand will post about this on their website or social media platforms.

So, you should check their Twitter and Instagram pages first. Then, if they haven’t said that there’s an issue at their end, then it could be an issue with your phone, app or internet connection. 


The H & M app actually has some pretty common problems that many people face when using the app – we’ll run through the most likely scenarios.

Check for updates 

The first thing to check when the H&M app isn’t working is to make sure that you’re running on the latest update.

When an app is running on an out-of-date version, you’re much more likely to face issues with it not loading, running slowly or crashing. 

If you have an iPhone, check for updates by visiting the App Store > tap your profile icon at the top of the screen and scroll to see apps that require an update.

Simply tap ‘Update’ on the H&M app if it’s showing there.  

If you’re using an Android, open the Google Play Store app > tap the profile icon and the top right > tap Manage Apps & Devices, apps with an update available are labelled ‘Update Available’.

If you’re using an iPhone, we recommend you allow automatic downloads to ensure that all of your apps are always up-to-date.

You can do this by going to your Settings > App Store and tick ‘App Updates’ to on. 


Next, it’s also a good idea to make that your phone itself is running on the latest update, as this can also cause apps to have problems like not loading or crashing. You can check this by going to your phone’s Settings

Like the app updates, you can also enable iOS updates to go through automatically. You can check this is enabled by going to Settings > General > Software Update and checking that Automatic Update shows as ‘On’ as shown below. 


Check that you’re connected to WiFi or mobile data

The next thing to check is that you’re connected to WiFi or mobile data. Most apps don’t work offline, so a common reason that you won’t be able to use them is that you’re not connected to the internet. 

H&M will show you a message like the below if you’re not connected to the internet. 


Other common mistakes people make are turning off their mobile data or putting their phone in airplane mode. To make sure that hasn’t happened, go to Settings > Mobile Data and make sure that this is ticked as on. 


To check the WiFi on an iPhone, swipe up and make sure the WiFi is turned on (it will be highlighted blue), alternatively, go to your phone’s Settings > WiFi, and make sure this is turned on.

Then check for any WiFi you can connect to. You can follow the same steps for Android but swipe down instead of up.


Finally, check that you haven’t put your phone in airplane mode by swiping up and checking the airplane symbol isn’t highlighted.

Delete and re-install the H&M app

If everything appears to be okay with the severs and you’re up-to-date, the next thing you should try is uninstalling the H&M app, then re-install it. Sometimes apps just need a complete refresh.

To delete the app, tap and hold down on the app until the below drop-down appears. Then hit ‘Delete’.

For Android, tap and hold down the app until you feel a vibration, then drag the app to where it says ‘Uninstall’. 


Re-install by searching for the H&M app on the Apple App Store or Google Play Store. Once you’ve done this, you should be able to open and use the H&M app as normal.


There aren’t often problems with the H&M app, but if you are facing issues, there’s usually an easy fix, and it’s likely to be an issue that we’ve covered in this article. 

Hopefully, this helped you with your problem so that you can get back to browsing and ordering your style favourites. 

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By day he's an engineer and by night (well, evening or very early morning but night sounds way cooler) Alex runs the Apps UK ship. He has a keen interest in language, fitness & especially social media - he is always on the lookout for the next hot platform.

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