Hive app not working? – How to Fix

The Hive App has become an essential tool for many, aiding in the management and control of home automation devices.

Yet, users sometimes face issues where the Hive App is not working as expected.

This article dives deep into the potential problems and solutions to help users get back on track with their smart home management.

Understanding the Issue

Before diving into the solutions, it’s crucial to understand why the Hive App not working issue occurs.

The problems can range from connectivity issues, outdated software, to glitches within the app itself.

It’s not uncommon for apps to face such issues, and identifying the root cause is the first step towards resolving it.

Connectivity issues can often lead to the Hive App not responding. Ensure that your internet connection is stable and that the Hive Hub, which connects all Hive devices, is properly connected.

Outdated software can also be a culprit. Both your smartphone’s operating system and the Hive App should be up-to-date to ensure smooth operation.

Checking the Basics

When faced with the issue of Hive App not working, start by checking the basics.

Ensure your smartphone or tablet has an active internet connection.

A simple way to check this is by trying to browse the internet or use another app that requires internet access.

Next, ensure that the Hive Hub is powered on and connected to the internet.

The Hive Hub acts as the bridge between your Hive devices and the app, and if it’s not working properly, the app won’t be able to communicate with your devices.

If everything seems to be in order but the issue persists, try restarting both your smartphone and the Hive Hub.

This can often resolve minor glitches that might be causing the app to malfunction.

Troubleshooting Connectivity Issues

Connectivity issues are a common reason for the Hive App not working.

The Hive system relies on a stable internet connection to function correctly.

If your internet connection is unstable or slow, it can prevent the Hive App from working as it should.

Ensure that your router is functioning properly and that the Hive Hub is within range.

If the Hive Hub is too far from the router, it might not be able to maintain a stable connection.

You might need to move the Hub closer to the router or use a Wi-Fi extender to boost the signal.

Additionally, check if other devices connected to your Wi-Fi network are working correctly.

If they are also facing connectivity issues, the problem might be with your internet service, and you might need to contact your internet service provider.

Updating Software and the App

Using outdated software can lead to compatibility issues, resulting in the Hive App not working.

Ensure that both your smartphone’s operating system and the Hive App are up to date.

Developers regularly release updates to fix bugs, improve performance, and add new features.

To check for updates on an Android device, go to the Google Play Store, search for the Hive App, and see if there’s an update available.

For iOS devices, visit the App Store, find the Hive App, and check for updates.

Updating the Hive Hub’s firmware is also crucial. The Hub usually updates itself automatically, but you can check for updates through the Hive App.

Go to the app’s settings, select ‘Manage Devices’, find your Hive Hub, and check for firmware updates.

Reinstalling the App

If all else fails, a fresh install of the Hive App might do the trick. Uninstall the app from your smartphone or tablet, restart the device, and then reinstall the Hive App from the App Store or Google Play Store.

Reinstalling the app can resolve any corrupted files or settings that might be causing the app to malfunction.

After reinstalling, log back into your account and check if the issue is resolved.


The Hive App not working issue can be frustrating, but it’s usually resolvable with some basic troubleshooting.

Ensure that your internet connection is stable, your software is up to date, and consider reinstalling the app if needed.

By following these steps, you should be able to get your Hive App back up and running, maintaining seamless control over your smart home devices.

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Edward brings years of experience in a variety of different fields including online marketing & No-code app development, and he's been investing in stocks and cryptocurrency since 2016. Outside of work you'll usually find him watching movies at the local cinema or playing games in the Apple Arcade.

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